Rated 4.0 out of 5.0 everything ok except the evening meal
As we were meeting friends from the coach party we decided to
eat the buffet as they had no choice There was not much choice
and the main meal was dried up. Labels on the food would have
helped. The plaice gourgons were overprices fish fingers!
The people in front of us had 2 sweets each leaving us with
only 2 choices. A good buffet has someone to watch over it
and resupply as necessary
May 19, 2013
Rated 1.0 out of 5.0 by lacemaker56 If you want comfort and decent food stay somewhere else
When we arrived with 2 large cases we couldn't even get through the main entrance doors as a wedding was having their photos taken right outside the doors and I mean right outside them. We had to stand and wait until they had finished before we could go in and then we practically ran over the brides train. What a stupid place for management to allow a wedding to have photos taken here. Not a good first impression. The front desk was no better, the receptionist spoke so quickly that I could hardly understand what she was saying, I was so tired after a long drive that I couldn't be bothered to question her. What I did pick up on though was that even though I had booked on the website for dinner bed and breakfast there had been no mention of the fact that dinner was only to be for a certain amount of money so if you ordered over your allotted amount you would have to pay the difference, which I was not aware of so that came as a shock. The room was ok, the bed being 2 singles tied together making a good sized double. The pillows are synthetic and rock hard and extremely uncomfortable, it wasn't until the next day that I noticed the tiny writing on the back of a label stating ring reception to change them. You should have at least half of them soft on the bed and if that was the case your soft ones are just as rock hard. Not a good nights sleep. The food at dinner was awful. I had the creamy tarragon chicken, creamy being the operative word it was just swimming in single cream with large bits of green something which didn't taste of tarragon, in fact the whole dish was tasteless and bland. At breakfast we were shown to a table when a couple came with their breakfast from the buffet to our table which they said was theirs. After informing the waitress we were shown to a table next to where the dirty pots tray was sat and I also had to point out on what looked like dog muck on the floor next to our table. It was removed at once but put me right off my breakfast and if I wasn't hungry I would have left there and then. There had been no mention of the pool and gym when we arrived either, where it was situated and what facilities were there. i.e. were there lockers, do we take our own towel or were they provided, could we have walked there in the supplied room dressing gown (incidently there was only one in the exec. room and there was 2 of us) or was it in a separate building outside. There was no explanation folder etc regarding facilities in the hotel room either, nor on the rooms TV menu. All in all I would not and will not recommend this hotel to anyone.
May 18, 2013
Rated 4.0 out of 5.0 by wkbglobal The more I stay the better I like
I booked in as I was visiting the Passport Office at 8am. The location was perfect and the drive to the passport office around 10 minutes and signposted.
On arrival at the hotel, everything was waiting, given room key and upgrade and the young lady was very welcoming and efficient. The room was good except for being a bit close to the road so there was some noise intrusion but I was so tired it didn't bother me. It lacked space to move around only because the bed was so big - a family of 4 could sleep in it! If you are staying longer I would ask for a room with more space for comfort - otherwise you will spend your time on the bed or in the bar - can be a good or bad thing!
Food in the bar was good, beer ok, breakfast was brilliant.
Staff were really first class.
I didn't use the facilities so cannot comment.
This is the 2nd Holiday Inn I have stayed with in the UK. Both have been brilliant for staff and food. A little more bedroom space would be welcome.
May 17, 2013
Rated 4.0 out of 5.0 by Moandeve NEEDS A BIT OF RE-VAMPING!
At check in,I was not greeted as being a Priority Club member. No refreshments were offered for being a Priority Club member. When I checked out and mentioned this,I was told that they don't offer such deals for Priority Club members. At other Holiday Inns I've stayed at,I'm greeted as a member,supplied with free bottled water or chocolate bars/treats or even free car parking(Lincoln). I think that the staff need some education regarding Priority Club.
I also think that the manager could have been more pleasant.
May 11, 2013
Rated 1.0 out of 5.0 by Devon11 Disappointed
We have previously stayed at quite a few Holiday Inns and generally been pleased with the overall experience but this Holiday Inn was extremely disappointing.
Firstly, I thought that I had booked a double room and was booked into a twin room - when I asked about this at reception, I was told in an offhand manner that I had booked standard room and basically should have read the small print as this meant that the room of my choice couldn't be guaranteed.
Obviously my mistake when booking but the receptionist could have been more pleasant and I will NEVER make a Holiday Inn booking again using the standard room preference. Other customers beware of this clause as you may also be disappointed - fortunately we were only staying for one night.
Generally staff were unhelpful and not interested in their customers. At breakfast, the food had been standing for ages, bread was not replenished and staff stood around chatting instead of clearing plates from tables. One couple actually moved their own plates to another table and we didn't have anything cleared at all - the restaurant was not busy at the time.
We will not be returning and will be cautious about the Holiday Inn Brand in the future.
May 11, 2013
Rated 5.0 out of 5.0 by mike26 Great service
I stay here a lot for business and am always looked after.
May 2, 2013
Rated 4.0 out of 5.0 by adwal BEST HOTEL STAY IN PETERBOROUGH FOR BUSSINESS
Stayed at the hotel on working trip. The room interior is good, soft furnishing, decor and good customer service, A well recommended oasis of ambience for work and relaxation in the East of England.
April 19, 2013
Rated 5.0 out of 5.0 by rovingronnie Excellent staff and facilities
We were familiar with the location of the hotel having previously lived in the area and we were returning to visit friends. We wanted a place to relax with a pool and although the pool is small it was never crowded.
This hotel ticked all the boxes in relation to the room, leisure facilities and bar, where we ate both evenings. The staff were fantastic - friendly without being overly familiar and were perceptive to the required amount of help or contact. Without exception, all the staff seemed happy and confident in their roles.
There was a wide age range of guests but a good atmosphere throughout making it a very relaxing weekend.
April 19, 2013