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Rated 4.1 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by Great Service Had a good time, and relaxed, and good customer service, and very pleasant. November 11, 2014
Rated 3.0 out of 5.0 by Got my name wrong twice!! Well what can I say. Having looked online for a Holiday Inn, I found this one in Peterborough. On the website it advertised a Girls Night In Package which sounded really good, as me and my friend were going to a nearby Spa for the day and didn't want to drive home, however I decided to ring the Central reservations team, who then told me this deal wasn't available, so I booked another package which included a 3 course dinner - again when we got to the table we were told that we only had £23pp for the 3 courses, so we ended up paying a bit more than anticipated for the meal! In the lift it advertised a great 3 course menu which we wanted, but couldn't have due to booking the other dinner deal. I wasn't very happy! Central reservations then sent me a confirmation and called me Jonothan which was o.k, I didn't want to be too fussy even though I'm a female, however, which the lady receptionist checked me in I was someone else with the same name who lived in Gateshead NOT Derbyshire where I live. It didn't make me feel very valued as a customer of IHG. It ruined my experience here and I felt like a number NOT an individual. I don't think I'll be staying here again! J Leadbitter. November 7, 2014
Rated 5.0 out of 5.0 by Holiday Inn - Peterborough WEst The hotel was lovely, the staff were very friendly and welcoming, I was particularly surprised to receive a call from reception to check that I was happy with the room - this was a very nice touch. The room was laid out beautifully, everything was clean and the bathroom amenities were good too. The only complaint was the scrambled eggs in the morning, they weren't great. Overall the service was fantastic and I would recommend this hotel to anyone staying in Peterborough. November 4, 2014
Rated 5.0 out of 5.0 Great hotel with superb customer services I stayed recently at the hotel due to a family event and was really impressed. I am not one to write reviews usually but the way my family and I was looked after and the way in which everything promised was delivered has led me to do so. I cannot recommend the hotel enough. Thanks for everything we will be back again. November 3, 2014
Rated 4.0 out of 5.0 by All good barring internet Staying more frequently at Holiday Inn Peterborough West as it's good value for money, has comfortable enough bedrooms, and has all the required facilities i.e. gym and swimming pool. My one gripe would be the internet access. As an IHG member it's complimentary, but it's quite poor. Connection is slow, it has a tendency to 'drop out', and if you're there more than 1 or 2 nights it seems to get confused by its own password system. 2014 folks, just about everybody has/needs good internet access, whether staying on business or pleasure, and it's becoming a key factor in booking hotels. Certainly it will influence my decision on whether to continue to use the Holiday Inn when staying in Peterborough, or to use a local competitor who is a bit more expensive, but has reliable and good internet access. November 3, 2014
Rated 4.0 out of 5.0 by overall stay in hotel ok I know it was raining when we arrived BUT WE HAD TO WEAVE OUR WAY THROUGH THE SMOKERS STANDING DIRECTLY OUTSIDE THE HOTEL ENTRANCE. There is a designated smoking area, unfortunately it doesn`t have a roof. SHAME !!!!. MOVE THE SMOKERS AWAY FROM THE ENTRANCE !!!! other than the SMOKERS it was an enjoyable stay. November 2, 2014
Rated 5.0 out of 5.0 by fab weekend 9Huge bed comfortable room great facilities near to shopping and rugby shame we didn't win! Staff were brilliant and chef made a beautiful cake for my husbands 60th birthday celebrations and all at a great price October 30, 2014
Rated 4.0 out of 5.0 by Great stay, shame about the internet Good hotel in good location for the area and great staff. Brilliant full English breakfast. However the internet speed provided was like going back to the dark ages, 12 mb at best (down to 6mb at times!). This is way below what most other hotels offer (free) in this day and age and is very frustrating. October 25, 2014
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