Rated 3.0 out of 5.0 by richardson May visit
I have been staying here for about 10 years. Have noticed the last few times that certain things provided before were no longer provided such as shoe shine cloth, USA Today, bottle of water each day and terry robes.
Prices have also gone up and is amongst the highest in the area.
Will explore other closeby hotels for future visits.
May 7, 2013
Rated 5.0 out of 5.0 by Franny58 Great time and place
Went there for a 60th birthday bash! Had a great time and slept great. The hotel is in a nice location, the staff was so courteous and professional. They were very friendly and helpful. The food that was catered was also delicious! Would definitely recommend for others.
May 5, 2013
Rated 4.0 out of 5.0 by dwinch April Stay 2013
I stay often for business and encountered new staff personell. It was unseasonably cold and I had forgotten my jacket. The staff is usually very helpful with great attitiudes. This time I asked if I might borrow a jacket from their lost and found and return it when done with it, Now, wheter or not this was an appropriate request, or if it would be appropriate to do so, is irrelevant. What is relevant was the reaction. I received a very patronizing response, as if I were making a joke. I found the attitude of the desk person to be smarmy, patronizing and slightly disrespectful. This was very surprising.and very disappointing.
I was placed at the end of the building. I know they were probably full, but when I called up and asked if I was placed at the endo because they were full, I was told yes and that if I didn't believe her, I could com edowna dn see for myself.
Over the last 3-4 months, I have detected subtle changes in the the quality and level of service. My question is; What has changed?
April 29, 2013
Rated 5.0 out of 5.0 by ajluna04 Great Hotel
Hotel was very clean and I was able to enjoy my stay, staff was friendly and very professional, nice bar and dining area, indoor & outdoor pool are much nicer than most hotels I visited. Keep the good job.
April 20, 2013
Rated 3.0 out of 5.0 by Sunnyokc Old Room and not well kept
Room was below par. Older property with the room (at least the one I had) not up to my expectations. Furniture was old and looked worn out in the room.
April 16, 2013
Rated 4.0 out of 5.0 by FirstStayAndUnhappy Highly recommend
Place was very clean and I was able to relax right away. Staff was friendly and very professional. I didn't have a vehicle and they offer a shuttle to and from local businesses. If I'm in the area I will be staying here again. Only down falls are the location to DFW airport and the construction.
April 2, 2013
Rated 1.0 out of 5.0 by ConstantNoise Noise
March 12-16 2013 Room 313 is a joke for noise. Right by the elevator and ice machine..... Are you serious? The noise was loud and lasted all night. Why would a priority club member be given a room like that. In addition really didn't care for the woman that checked me in and knowingly gave me that terrible room. I had issues with her last time I stayed there too. The room should never be rented to anyone. Try staying there with your family. You would leave after one night. Somebody should be smart enough to at least enclose the ice machine. The little square pillows are not chic cool and are not comfortable. They don’t block out the light and noise when I put them three of them at the bottom of the door. I've stayed at holiday inns about 15 nights in the last year. Never again at Richardson and maybe not ever again at a Holiday inn.
March 21, 2013
Rated 3.0 out of 5.0 by LakeMIjack watch tv to get a headache
stayed for 10 nights, cable flicked all night after 8 pm.called front desk ever night.was not able to watch the oscars.no one got back to me,or resolved the problem........wash machine did not have hot water...
March 3, 2013