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Rated 3.8 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by texas theme We had the best time at holiday inn richardson , we stayed there for a family wedding. staff was very friendly and accomodating. We asked the front.desk late at night for extra sheets and towel because my 5 year old had an accident and we had to use all.towels and our bed got dirty as well because he vomited all over the bed and bathroom.night manager came up with housekeeping cart and cleaned our room and asked security to warch the phone for him.. this was a true example of customer service . I will always stay at holiday inn because holiday inn richardson was the prime example of how guest are treated at every holiday inn. Thank you frank for making our stay memorable and sorry for the mess my son made.. July 8, 2014
Rated 3.0 out of 5.0 by Staff is great The hotel was not busy and we had a great quiet time to relax, enjoy the food and staff.. July 5, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We spent three nights here while attending a convention. The hotel was very clean and the staff was very nice and helpful. The breakfast was very good. I would definitely stay here again! July 4, 2014
Rated 4.0 out of 5.0 by great service breakfast server was awsome. Evening dinner in dining room server was awsome as well. July 2, 2014
Rated 1.0 out of 5.0 by Bad experience I travel several states with Holiday Inn and I must say this was the most disappointing stay that I've ever experienced. The food from your on site restaurant was not good- I ordered room service while there. The beds were very uncomfortable and the rooms were not clean. The lobby smelled like a fish market- it was awful. Kids were running up and down the hall and knocking on my door until 1:00a.m. in the morning. I phoned the front desk however the kids never stopped. I never complain .... but I'm surprised that this facility meets Holiday Inn's guidelines. July 1, 2014
Rated 4.0 out of 5.0 by good location I have stayed at this location many times before. Charles was very helpful and Betsy is always a great person to speak with first thing in the morning. This is in a great location. July 1, 2014
Rated 4.0 out of 5.0 by bed and pillows The bed was comfortable. The pillows could have been less used and without the smoke smell... I had no interaction with staff other than check in. June 29, 2014
Rated 1.0 out of 5.0 by One bad thing after another... The lobby was inviting, I was surprised it was a Holiday Inn...then we got to our room...the walk from the elevator to the room almost made me pass out - there was NO air in the hall...just HOT! Once in the room, I noticed that the floors were damp, so I put towels down so we wouldn't be in contact with whatever it was. Next day we needed clean wash clothes and I was told that there were none to be found...nothing, just towels... June 22, 2014
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