Rated 3.7 out of 5 by 137
Rated 2.0 out of 5.0 by momohsen not Genuin Holday Inn Hotel
this review is based on staying over 2 moths at the hotel.
I had two issues with the Concierge team which was really very disappointing:
Case1: Concierge supervisor told me that I can't take a paid out as reached the limit of IHG which he assumed it was 2000 RS. and when I asked him to talk to his manager he told he will check and return back to me , then he told me that I can take paid out as I want as long as it's below 300 RS.
Case2: one night I was sleeping when I smelled a very strong smell seems like a strong glue from the room next to me. and I couldn't sleep this night at all at 6:00AM I called the Concierge and he told me that they make some fixes and he will prepare another room for me. so I didn't sleep and also had to pack my stuff at 6:00 AM to change the room and that all because they didn't care to notify me the day before.
June 30, 2015
Rated 4.0 out of 5.0 by Saket Frendly staff and great service
Nice hotel near the main attraction points in Riyadh. Hotel room was quite, nice,above all very clean, with very good independent in room wifi connection, great location, helpful service, and very good grand buffet breakfast . Now the best part of my stay and the reason to select this hotel has been the excellent support from reception desk, especially Fahim and Mike whom i interact the most, they were extremely helpful and friendly(what else one need , smiling face and a friendly gesture before you go to your room :)) . These guys were also helpful in providing local tips and take the best efforts even going out of their way to guide you to make your hotel stay comfortable, Much Appreciated . Haidi is the another guy i admire for his pleasant smile.
I am back on this hotel for another long stay. The executive lounge is too good, clean and very relaxed place .The staff at the executive lounge is courteous and much batter then the restaurant staff.
House keeping staff, Iwan and Hunais are another two guys i appreciate for there services with smile .
Definitely pleased with my stay and yes i am here again!
Forgive me for the few negative points i am listing:
Television is outdated with limited channels
Rooms are bit noisy.
June 27, 2015
Rated 1.0 out of 5.0 by Mohamed al bakry Very bad comunication
I was a guest in room Number 313 checked in 21 june and checked out 23 june, during my stay i ordered food frim room service to be delivered on certain time as i was fasting . I receuved it 30 min before the rewuested time and when i called them again the returned it after 30 min and it was cooled with ver bad taste. Also at the samed day , i called them sgain to order my Sahour ( dinner) which is included in my bookig, ther was a big miscommunication from reception and room service and i found a bill with 95 SR charged although it is confirmed by them that is free. When i complained to deputy manager Mr Hisham he appologized and F & B manager also appologised and informed me this bill will not be charged on my room. When i was checking out , i found the bill charged to my room and i refused to pay until the new deputy manager remive from the bill. Ithis was the first time for me st Holiday inn al Qasr and definitely it was the last time in Holiday inn at all
June 27, 2015