Rated 3.7 out of 5 by 130
Rated 3.0 out of 5.0 by Emmie2323 Ok, but would not book twice
The hotel was just ok. The service was less than desirable. It was cheaper to take the train than use the shuttle, which only ran a few scheduled times and drops off in an isolated area. The shuttle states that it picks up and drops off at the Mouth of Truth, but gives a different address. Not to mention the buildings don't even have numbers on them. When we watched the shuttle pass us by, we informed the front desk, who brushed us off and accused us of being in the wrong place. Wi-Fi was spotty. Breakfast was good, but other hotels offer the same thing for free. Overall it was just ok. I wouldn't book here again and have definitely stayed in better Holiday Inns.
October 27, 2014
Rated 3.0 out of 5.0 by traveler176 Good facilities, low quality food
Common area was nice and clean, I personally found shuttle services very useful.
The quality of breakfast and dinner could have been better.
October 23, 2014
Rated 4.0 out of 5.0 by Senior couple 1912 Welcome home!!
After travelling in Greece & Italy for 5 weeks, it was a treat to spend a night at this hotel - the spacious room, larger beds, fully equipped bathroom, all clean & modern. Why don't European hotels provide washcloths?? Even this North American style hotel didn't provide them.
Airport shuttle is handy but we didn't know how to order it from the airport TO the hotel, ended up getting a cab fir 39 euros:(
October 22, 2014
Rated 4.0 out of 5.0 by Steve418 Thin walls and horrible restaurant experience
I booked this hotel for myself and 8 associates for 6 nights, completing our stay on 10 October, 2014. I found the room and bed to be very clean and comfortable, but was woken repeatedly on several nights when the couple next to me were having a late night or early morning conversation. They were not yelling and did not seem to be talking loudly. The walls just didn't contain the sound. Because I am typically able to go back to sleep quickly, this was really a minor inconvenience.
What was very disappointing was the service in the bar and restaurant in the evening (breakfast was fine). The staff in the bar was inattentive and we found it difficult to get their attention even when standing directly in front of them at the bar. This was not the same for women who seemed to get immediate attention. This happened every night when we would go down for a relaxing drink at the end of the day.
Even worse was the night our group dined at the restaurant. The flavors and temperature were mediocre at best. We all ordered at the same time, but food was delivered in a very disorganized manner (one of our group received his salad 20 minutes after finishing his main course). My main course came out with my associates salad.
The overall dining experience was so awful that it was a relief when dinner was over and we could leave.
Again, the hotel itself met or exceeded expectations, but the food service in the evening was severely lacking.
October 14, 2014
Rated 2.0 out of 5.0 by Peggy0126 Peg and Mike's Rome last night
Front desk staff was not responsive to my problem. I will not visit this hotel again.
October 13, 2014
Rated 5.0 out of 5.0 by LD2014 Great stay
Everything was clean, nice with great amenities and efficient friendly staff.
October 13, 2014
Rated 1.0 out of 5.0 by Kam 1234 No service
Should not be part of ihg group .
May be only targeting big group stay there night before they fly out of rome.
October 8, 2014
Rated 3.0 out of 5.0 by thechoirboy Nice room, poor restaurant service.
In general the stay was nice but it could have been a great experience with good restaurant service. When our initial waiter made a face when we declined the wine list things went downhill from there. We were pretty much ignored the rest of our dinner, weren't offered coffee or desert and we weren't even brought our bill when we requested it from a waiter passing by. I finally had to go to the entrance and request it where the lady filled in the details and printed it for me. I paid on the spot and we left.
September 30, 2014