Rated 4.0 out of 5 by 217
Rated 5.0 out of 5.0 by sb1984 Great food, friendly staff
We booked the dinner, bed and breakfast deal and were very pleased with the standard of meals included. Staff were friendly and helpful, although it did take a while to get extra pillows to the room. Would definately stay again.
October 13, 2014
Rated 3.0 out of 5.0 by Zapp12 small room, noisy, expensive bar BUT very good staff and facilities
Facilities - swimming pool and lobby area were very good. Staff were, as usual, pleasant and helpful. Room was very clean. However, the room was uncomfortably small and overlooked outside some kind of generator - so noisy. Corridor also quite noisy. Bar prices seemed very high even for a hotel.
We have stayed at this hotel several times and will return, just disappointed with this stay - especially as we are Priority Club members and the hotel was not busy.
October 12, 2014
Rated 4.0 out of 5.0 by Bad Jack Stop Over Near Chester
An excellent value for money stop-over. We used it as a base to visit Chester. From the hotel it was an easy drive to the "Park and Ride'" station at Upton Park.
October 9, 2014
Rated 4.0 out of 5.0 by Badgerman1309 Wedding party
We stayed there for a wedding party so did not use the pool or gym but the rest of the services provided were of the standard expected.
the staff were fantastic across the board and a special mention to the ladies on breakfast duties. you were brilliant.
October 9, 2014
Rated 5.0 out of 5.0 by titch63 friendly comfortable hotel
I must congratulate Runcorn for providing me with an excellent stay, this is the second time here in five weeks and the first time at Runcorn I was alone but it never felt that way. Keep up the excellent standards
October 8, 2014
Rated 1.0 out of 5.0 by omokenzo1 Dirty, Stained and Torn Sofa in room, overall dirty
The room was filthy, no curtons but only plywood’s to close together.
The sofa in the room was torn and dirty with stains and could not sit on it. I wish I took the photo but please check the room and you will find the objective evidence.
At the morning, I went to breakfast and no one attended to me, usually at every holiday inn your name is checked against a list while entering the breakfast room but I was practically ignored and I had to make my way to a table. I had a get breakfast and no one served me coffee until I had to call a staff to please provide coffee for my table.
Upon entering the room, I had to call to ask if they actually gave me to right room that they call Premium which I paid 162 pounds.
In summary, room not presentable, could not sit on the sofa as it was torn and dirty with stain that I can compare to a baby wee.
Breakfast service extremely bad, I was ignored and not presented with a coffee and no curtain but cardboard or plywood.
If you have a camera at the breakfast area you could check.
Finally, I called your customer service to make complaint and was told the office is closed for the day and I was transferred to the US office where I spoke to them and they told me that they will contact me in 48hrs but they did not till now.
I spoke to CANDICE in the US office customer service and she also told me that they do not give surname but only first names.
I have used other holiday and an IHG member but this particular Runcorn branch needs to understand customer service and upgrade the room because if the premium room is in that bad state, I wonder what the other rooms not premium looks like.
October 7, 2014
Rated 5.0 out of 5.0 by Gaz 77 Great hotel
This is the second time I have stayed at the Runcorn Holiday inn and I cannot fault the place. If you prepay for the dinner, bed
October 6, 2014
Rated 5.0 out of 5.0 by les58 Fabulous
We only stayed one night as we only live down the road but it was our wedding night. The room itself was lovely and everything that we could have needed was there. It was very clean and comfortable. We had a really good nights sleep as bed was extremely comfortable with great pillow. We had breakfast in the morning which was superb. Overall a great nights stay and would recommend this hotel anytime.
October 5, 2014