Rated 4.1 out of 5 by 183
Rated 4.0 out of 5.0 by Svalto Exceptionally Friendly staff
This hotel combines high standards of food and accommodation,with the added bonus of exceptionally friendly staff.The staff give it the personal touch to make you feel welcome.They were cheerful and chatty to us who had been before, caring to sole travellers, and respectful to those who wanted privacy.We had a couple of minor problems over newspapers and a query on the bill, which were resolved quickly and efficiently.We felt that customer service was their top priority.We had an excellent stay and hope to return next year.
August 16, 2014
Rated 5.0 out of 5.0 by KittyM123 Great location, good value for money
It was excellent for what we needed. Good value for money, gym and pool facilities. Prompt service and friendly staff. Very helpful with information required. Room was extremely quiet and the beds were so comfortable. The only fault was that there wasn't enough choice of drinks in the room. Only two tea sachets which doesn't give you enough for one in the evening and one in the morning and there is never enough milk. This is common though and not related to this hotel. Can recommend to anyone who wants a clean room with hot and cold water, comfortable bed and good location for Cheshire and Liverpool. Didn't eat in restaurant in the evening - headed to Chinese in Frodsham - best chinese we've ever had!
August 15, 2014
Rated 5.0 out of 5.0 by dmb123 excellent service
we had another fab stay and can not say enough about how welcoming the staff were.
August 12, 2014
Rated 4.0 out of 5.0 by judith m good hotel
very busy on arrival due to a coach load of foreign tourists but check in staff coped well and we did not wait long ..good hotel for stopover on route to wales..
August 12, 2014
Rated 5.0 out of 5.0 by BluesClues Regular Stayer
As a regular visitor to this hotel I can always be sure of a consistent level of service and value. The only thing that can be a bit hit
August 12, 2014
Rated 5.0 out of 5.0 by rd19 excellent staff make the stay very welcoming
Hannah Harrington and Owen Lunt have gone the extra mile to make me feel comfortable. They helped me with all my queries. They went the extra mile to make my stay comfortable.
August 8, 2014
Rated 4.0 out of 5.0 by Partist Excellent service; a comfortable stay.
We stayed here having attended an event in Cheshire the same day. The price of bed and breakfast for two of us was incredible: significantly lower than I have previously paid in some budget hotels. Our room was a good size and, being on the top floor, having a good view out. Our twin beds were comfortable, and the air-con was much appreciated on a warm and muggy night.
Service from every member of staff encountered: at reception, in the bar, in the health club, in the restaurant, was uniformly good. Breakfast itself was much enjoyed; in spite of heading to breakfast within the last hour of serving, having enjoyed a swim beforehand, there was plenty of choice in all areas.
Some of the corridors and the bathroom were looking a little tired, but all was immaculately clean. As an example, the bedside lights in our room, which worked perfectly, contained low-energy bulbs significantly bigger than the shades, one of which didn't fit. This, however, caused us no problem.
The design of the hotel is excellent, with the bedrooms being situated along a walkway in a separate block from function rooms, the bar, and the restaurant. As a result, any noise generated in those areas would not and did not reach the bedroom. There was a wedding party in full swing during our stay, and we only noticed it whilst driving in, never elsewhere.
We would have no hesitation in staying here again if in the area.
August 5, 2014
Rated 5.0 out of 5.0 by belleivy06 great service. Very helpful staff.
We stayed at the hotel for a wedding and were really well looked after. The hotel staff made sure the wedding ran smoothly and looked after all the guests really well. When I rang the hotel to check if we could have a room early they were extremely helpful and pulled out all the stops and had one available for us. The young man on our floor (4) was very friendly and helpful and gave us a good supply of teas and coffees. We had a bit of a problem with room service but the hotel didn't charge us for the food. Would definitely recommend this hotel if you are thinking of holding a wedding there.
August 5, 2014