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Rated 4.0 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by Surprisingly content As part of my professional, and personal, responsibilities, I have travelled extensively. This travel has required stays in hotels of various types. I was not expecting the standard of attention and comfort which I was afforded at the Runcorn Hotel. I was very pleased with my stay and I shall be repeating. September 25, 2014
Rated 1.0 out of 5.0 by great staff, poor accomodation staff were great, lounge, bar and food was good, beds uncomfortable and rooms small, needs refurbished, noisy in rooms, September 24, 2014
Rated 1.0 out of 5.0 by Worst experience in a hotel ever! Booked and paid for double room with sofa bed. Booking confirmed by both text and email. Arrived at hotel, went to room ... hmmm .... twin room, no sofa bed. Informed by man on reception that when you book a hotel room with Holiday Inn, it is merely a request and they can change the room at their will! Insisted on double room - which was given - no sofa bed! Old, not fit for purpose furniture. No complementary water, no complementary internet (which is part of the IHG offer!) in fact, no complementary anything! Mildew all around bath. Room very small. No iron/ironing board that I could see. Cold. Barely slept due to total discomfort and unhappiness. Left as soon as humanly possible! No recognition that we were IHG members, even though I told them AND filled in my membership number on the checking in form. In fact, the man behind reception didn't give it any credence at all. September 24, 2014
Rated 3.0 out of 5.0 by Great service, Rooms look old and Tired Been to the Hotel on a number of occcassions. The staff are excellent and the catering facilities are very good. This trip the room was not up to standard and was old and tired, The water tank sounded like it was going to explode however this is the first fault i can find with Runcorn and compared to other hotels in the chain this allows for a relaxing stay. September 22, 2014
Rated 4.0 out of 5.0 by Good enough for a business stay Arrival - Friendly and helpful. Room - Standard room was rather small. Once I was upgraded in line with my loyalty status (really shouldn't have had to ask) room was sufficient. Bed - Fine. Shower - adequate only, poor pressure. Breakfast - Fine September 16, 2014
Rated 4.0 out of 5.0 by Well functioning hotel Staff are friendly and helpful. Everything works as it should. Bed was comfortable with a choice of hard\soft pillows. Breakfast is good value, dinner less so. September 16, 2014
Rated 5.0 out of 5.0 by Home from home I stay at the Holiday Inn, Runcorn often and am always well looked after by everyone. They always welcome me by name and make me feel well at home. Particularly the reception, bar & restaurant staff, including those serving breakfast. Enjoyed the curry night on the Tuesday. September 15, 2014
Rated 4.0 out of 5.0 by Doors to rooms We have stopped at holiday inn down London they never seamed to have a door problems could something be done in other hotels to fix these noisy doors. sliding doors would be good like train doors much less noise or soft close doors like schools have in hall ways holiday inn should set the standard, other lesser hotel chains are starting to match holiday inn quality but they have the same faults . September 13, 2014
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