Rated 3.7 out of 5 by 285
Rated 2.0 out of 5.0 by SkaterIII Parking Fee, No Towels, Shower ran when neighbor took shower
I would not recommend this hotel. First, for rate charged, guests should NOT be charged additional parking fee. I understand charging parking for restaurant guests. Was not aware of an incremental parking charge prior to my arrival. It's on the website, but I did not see it when making my reservation. Second, there were no towels in the room on my first morning. Didn't realize that until I got out of the shower. Dried off with the hand towels. Third, to my surprise, I woke the 2nd morning wondering who was in my shower. The showerhead started dripping fast when my neighbor was taking a shower. As this was my first trip to San Jose, and I'll be making more, I'll certainly be looking for other accomodations. Not the Holiday Inn experience I've received at other Holiday Inns in other parts of the country I've stayed at.
May 25, 2014
Rated 5.0 out of 5.0 by mawe8 So relaxing!
I stayed for one night with my husband. Our room was so comfortable we didn't want to leave. The bed and linens were top quality. The bathroom was nicely decorated and plenty big. We ate at the restaurant for breakfast. Really liked our server and the food was yummy!
We used the pool area. It was nice but we really wish they had a jacuzzi.
May 15, 2014
Rated 3.0 out of 5.0 by ComputerGeek Just expecting more...
I decided to take my wife and daughter on a little staycation and choose this hotel, since it was close to many of my favorite restaurants. The hotel was busy when we arrived for check-in. (There was a Latin Concert in the ballroom that night) There were a total of three front desk people working so the line moved fast. I was disappointed at check-in for a couple of reasons:
1) There was not a separate line for Priority Club Members.
2) I was not recognized as a Priority Club Member at Check-In (Even though I did see the little gift bags on the floor that were ready to give out)
I guess I am spoiled from the way that I have been treated at most other IHG hotels (I travel for business frequently)
The restaurant was spot-on with excellent service and good food at a reasonable price. My 11 year old daughter went as far as saying that this restaurant was her favorite steak house!
Another drawback to our stay was the fact the there was an issue with the water pressure the morning of our checkout. The front desk said it was not the hotel and it wa San Jose city that was the problem. It was just frustrating for us to try to get ready for the party that we were attending without decent water / pressure in the shower.
Other than that, they did a nice job with the renovations, but I would probably choose another hotel in the area on my next stay in San Jose.
April 16, 2014
Rated 5.0 out of 5.0 by buckeyebozo Nice staff
We stayed twice and both were good. We arrived late and there was a very loud party going on in our hallway. I called the desk at 11:30 and security calmed things down to where we could go to sleep. Nice job.
April 10, 2014
Rated 3.0 out of 5.0 by Dmitch Ok Hotel not great
The hotel is an average Holiday Inn Express. The rooms are decent, but there are a few issues:
1. Parking is expensive and a pain in the butt.
2. The breakfast is not very good for the price. They serve the same thing on the buffet everyday.
3. Room was loud, but staff was good about allowing us to switch rooms to a room in the corner.
4. Some shady characters hang out around the hotel.
April 9, 2014
Rated 5.0 out of 5.0 by mawe8 So peaceful, great service!
I really enjoyed my stay at this Hoiday Inn. I was so looking forward to getting away and relaxing and... this was perfect. The newly remodeled room was great. The bed and bedding was so comfortable I just fell right to sleep. No street noise to distract me!
The front desk checked me in promptly and with a smile!
I wished they had a jacuzzi but their pool area is nice and big.
April 2, 2014
Rated 5.0 out of 5.0 by Moeshotmulatto Wow, Very Impressed! What a great weekend retreat, wonderful staff!
Stayed here during St. Patrick's day weekend. We were greeted by friendly staff that checked us in, they even gave us complimentary bottled water and cookies! The lounge and lobby area were clean and quite inviting. Our room was clean and very comfortable. Flat screen TV, comfortable bed, nice over sized settee and ottoman.
I noticed the light was blinking on our in-room telephone and what a pleasant surprise when I heard a recorded greeting from the hotel manager, I believe his name was Gary. We were exhausted after our long drive into San Jose, and it was nice to hear the manager say they care about our stay and wanted to make sure we had a great experience. Now, that's customer service!
The next morning we headed to the hotel restaurant and had a wonderful breakfast, again...friendly, outgoing staff that took care of our every need and super yummy food! We had mid day coffees in the lobby area, where there are lovely flat screen TV's and comfortable/stylish seating. Later that evening we sipped a few cocktails in the bar and had friendly conversations with the bartender.
The decor is stylish and up-to-date in this hotel, the staff are amazing, the rooms are clean and super comfortable. They made our weekend retreat well worth the drive and we will definitely be back soon. I highly recommend this hotel to everyone if you're traveling to San Jose. Thanks to all the staff, keep up the good work!
March 21, 2014
Rated 5.0 out of 5.0 by jb3p0 works for me
Staff is awesome, resturant is outstanding, service is 5 stars. Only dislike are the fat little pillows on the bed. Hate those.
March 7, 2014
Rated 5.0 out of 5.0 by Christine36 Great stay at great price
I reserved a little bit in advance and received a great discount on the room. The hotel is located only 10 mins from the airport, shuttle was not provided as I landed at 10PM, the cost for the cab is a flat 15$ rate. The staff at the reception desk was welcoming, to my surprise I was upgraded to an executive room on the 9th floor and received a complementary snack. The room was spacious, nicely decorated and the bathroom seemed to have been updated also. It was cleaned and the king size bed was comfortable. Buffet style breakfast the next morning (included on the price and copious to most standard) was tasty and plentiful. The staff was helpful in giving me some pointers on how to reach downtown through public transportation.
I enjoy my stay, and most importantly, the price was right for me. I recommend it.
March 5, 2014
Rated 2.0 out of 5.0 by Diananh3 Unable to answer if an event was being held at their hotel.
I found it quite ridiculous that none of the staff was able to answer whether or not an event was being held at their hotel until a manager was on duty. When I called in the reservation and put a card on file, I told them I'd fax the authorization in the morning. I had no idea at the time they needed a copy of both the card and ID. I responded to the emailed form explaining when I could give them the info and I have yet to receive a response. Dealing with the staff was a total nightmare and I will never book a room for a business or personal stay ever again. Nor will I recommend anyone else to.
February 22, 2014
Rated 5.0 out of 5.0 1 Night Stay, wish I would have been able to stay longer!!!
First Class hotel with EXCELLENT staff and accommodations. No problems at all. Room was very impressive (Executive Suite) we were able to entertain our guests before our event that we were all attending that evening. I would have loved to stay the full weekend, however our schedules would not allow it. I would DEFINITLY go back and stay again, and may do so in May of this year. I very HIGHTLY recommend this hotel.
February 17, 2014
Rated 5.0 out of 5.0 by John3244 Great business and personal trip
I am an Elite member with Holiday Inn but travel and stay with all the major brands, We stayed at this property last December 2013 on a business trip which also had time for personal time and relaxation. This property is exceptional, the staff was attentive, the rooms were clean and comfortable, and overall well maintained. We did spend 1 night in San Francisco to see the sights and stayed at another Holiday Inn there which I would not recommend to anyone. I was glad to get back to this property. I would recommend this property for business, relaxation, vacation or any other trip. I just made another reservation for this June 2014 to return for another week of business and pleasure and look forward to it.
February 17, 2014
Rated 3.0 out of 5.0 by Lizza Beds. And staff
The staff were very friendly and made our stay very Good!! The only problem was the beds are so hard and uncomfortable !!
February 12, 2014
Rated 1.0 out of 5.0 by Becca68 bad stay
The room smelled and there was no hot water at all that we couldn't even shower. No coffee pot but coffee in the room!? Does not make sense!? The concert was great though
February 12, 2014
Rated 2.0 out of 5.0 by Not a happy camper Customer Services really needed here
Upon check-in, staff did not have my (paid third-party) reservation so I gave them my credit card to pay for the room. The next day I approach the front desk to address the missing reservation, only for the one and only clerk to walk away as she is watching me walk up to the counter. I wait for her to return and ask my question. Without looking, she responds to my question with her eyes closed that the reservation is not there. I then said OK I will now need to pay for a second night. She looks at me and says that she will run it on my credit card for both nights. Later that evening, I received conifrmation from the third-party reservation with the front desk, however not provided anything in writing. Upon check out, I again confirm that the third party paid for both nights and requested cancellation of my creidt card; they verbally advised me that it has been cancelled and gave me a receipt that the stay was paid in full. Upon my return home, I find that the hotel did in fact charge my credit card for the total visit and also took the third-party reservation payment as well. They said I had to wait 2 days for Monday to discuss with their accountant how I could get a refund. I had to call the Accountant on Monday afternoon since they did not call me back as I had requested; she confirmed the double payment and emailed me a credit which took 5 full days to get to my credit card. I was not a happy camper.
February 6, 2014
Rated 5.0 out of 5.0 by GCrawford Wonderful Staff and Accommodations
We were greeted by friendly and helpful staff, who inquired about all our needs and preferences, taking the time to explain all of the hotel's facilities & amenities. Room was clean and nicely appointed, and dinner in the restaurant was wonderful. Follow-up email was also appreciated.
February 2, 2014
Rated 4.0 out of 5.0 by Calcan Nice, clean, and comfortable
I am usually suspect of older hotels but this was well maintained and the rooms felt new.
Did not eat at the restraunt but staff at front desk were awesome.
January 17, 2014
Rated 5.0 out of 5.0 by Ted777 Good Value
This hotel is right next to the Gish VTA light rail station, which is very convenient. It is also close to the intersection of 101 and 880. There is a good sushi restaurant nearby called Sushi Coast. The hotel has a huge parking lot, and parking is complimentary for IHG Platinum members. The lobby had hot cider and cold citrus flavored water. I also received a raisin cookie at check-in and a bottle of water. I received a complimentary upgrade to a room on the top (9th) floor with a clear view of the San Jose skyline. Although my room was small, there are executive rooms available on the club level, according to the reservation system, which are larger. The corner rooms on the top floor have more windows for obvious reasons. There is a club lounge on the top floor, but there were no lights on or activity going on in the facility. My room had a flat-screen TV with HD channels. The bed had a duvet. You can't open the windows, but there is a wall-mounted environmental control system with built-in motion detector (to deactivate the system when no motion is detected in order to conserve energy). The room had a modern decor, but I wasn't sure how to turn on a couple of the lights in the corners. I liked the availability of bonus point packages. This hotel has a free shuttle to San Jose Airport. I noticed a lot of airline crews staying in the hotel. The hotel has a restaurant and bar in the lobby. There is also a pretty nice fitness center on the lobby level and an outdoor pool
January 14, 2014
Rated 5.0 out of 5.0 by Vicki11 Our Stay
Staying at the San Jose Airport Hotel was a very memorable experience for my husband and I. Our daughter was staying there as well, but as a recruit for the USCG. It was difficult to know that by staying there we were preparing for a good-bye. However, the comfort that we felt by staying at such a clean and updated hotel made a stressful situation very pleasant.
January 11, 2014
Rated 1.0 out of 5.0 by Hamie Poor service and bad breakfast
I requested a king size bed but given a double bed. The staff promise to change for us the next day but never follow up again. The staff that registered for us is not quite friendly.
Most of the hotel around the same area with similar class provide free breakfast and with variety choice. I would expect better in the breakfast option.
No microwave in room.
January 10, 2014
Rated 5.0 out of 5.0 by Cindy from Florida Great service, comfortable room
I was greeted by smiling, helpful personnel who took time to make me feel like a special guest. When I called for room service, I was informed that they were quite busy and it would take more time than I hoped. I received an apology and assurance they would speed it up if possible. That conversation made bad news easier to handle. The room was spacious and comfortable. The linens were crisp but cozy. Great experience, all around
January 8, 2014
Rated 5.0 out of 5.0 by Will0w Great experience
I chose this hotel because my wife had stayed here twice before and raved about the experience she had here. I cannot say enough about the staff at this hotel. I arrived earlier than the normal check in yet I was greeted heartily and made to feel welcome. I used the fitness facility which was more than adequate. This hotel is much larger than the usual HI hotel, but the service makes it seem as if it is a more intimate hotel. I will stay here again when in the area.
January 7, 2014
Rated 5.0 out of 5.0 by 2013 Christmas Great time
Had a great time . Got a great room (suite). The staff was awesome and provided great recommendations on places to eat.
Will definitely come back when in SJ.
January 7, 2014
Rated 5.0 out of 5.0 by RickLA Great Room
We stayed overnight at the SJ Airport Holiday Inn between connecting flights. We used Priority Club points for the room. Th staff were excellent and the room was wonderful. Lots of space to lay out luggage, very quiet, comfy king bed.
January 5, 2014
Rated 5.0 out of 5.0 by Carlos. Great Value and Great Service.
This was the second time that my family stayed at this location. The Staff is very helpful and they will do anything to make your staying pleasant.
Complementary breakfast was very good for a "continental" type ( I was expecting orange juice out of a box, some toasts and butter.... not at all).
The room, overall was clean (729), however the closet's door was not working (we didn't complain, and I'm sure if we did, they would have it fixed). Also, there are some little spots that it seems like they haven't been dusted for a while, but all minor issues.
The location is great: close to downtown, places to eat, easy access to freeway, etc.
For sure, on our next visit we will be looking at this location first.
Thank you for our pleasant staying, and we will be back soon.
Happy New Year!!
January 3, 2014
Rated 4.0 out of 5.0 by Deep4 Great hotel
Great hotel and staff
Good service and hotel looks great
December 31, 2013
Rated 5.0 out of 5.0 by Soni23 clean and convenient
Holiday Inn always guarantees a nice stay. Bedding, cleanliness n restaurant above economy hotel or Dennys. Light rail across street, great sushi n Chinese across street. Quick n easy buffet for breakfast, kids eat free so I did it cuz of this detail with my boy. Love this hotel, will return and I highly recommend it. Better rate than downtown and same quality
December 24, 2013
Rated 4.0 out of 5.0 by AntoineOfACN Nice Hotel
Nice& convenient hotel. Would recommend to others and definitely will stay there again.
December 23, 2013
Rated 5.0 out of 5.0 by DA21 Lovely property and great stay
This hotel definitley exceeded my expectations. Everything about the hotel was incredible from the rooms to the lobby to breakfast. Clean hotel, pleasant staff and well maintained common areas. One of the best Holiday Inns I've been to. Thank you!!
December 18, 2013
Rated 3.0 out of 5.0 by Shuttergirl52 Clean, comfortable & close to transit
Our stay was during a weekend event at the SAP Centre. Hotel was full/sold out and the front desk was extremely busy as a result. A bit difficult to get any type of service from there, often did not answer the phone call or were unable to provide the desired serviced as said they were "too busy". However, room was clean, beds comfortable and the fact that transit stop is right out in front of hotel made it a great, affordable choice for our stay. Fitness Centre provided a good choice of equipment and was roomy enough for a floor workout as well. Restaurant was great for breakfast, lobby was nicely laid out for visiting, surfing the net or having a drink with friends.
December 14, 2013