 Guest Reviews
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78%
Recommend This Property
Overall Experience 4
78%
Recommend This Property
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Open Gallery
Good stay
ByWenzen
July 02, 2021
Good stay close to airport and transport such as the bikes for rent are next to hotel. There is a train line for MTA across from it and accesible freeways.
Ehhhh
By
June 30, 2021
Staff is alright pretty friendly I guess but as far as cleanliness and looks of the place it terrible
Eloy
ByEaglez
June 29, 2021
Great all around experience, due to covid the pool was closed, but the quietness and service made up for that
Disrespectful
ByGaby
June 25, 2021
Would never stay at this hotel again even tho it’s most convenient location for my husbands newest contract. They way they made him feel was very profiling there for would not give our business here .
Elevator
ByAnitaMatt
June 24, 2021
We informed the staff twice that someone had peed in the middle elevator. The next day it was still there. Ewww…
Good room location and value for the area
ByDigreen
June 23, 2021
Good location with several restaurants nearby. Light rail station out front makes getting around without a car easier. Though when we were there it was closed due to the recent incident, I know it was set to reopen soon. Be aware local laws means no food and a closed pool at the hotel, perhaps that will change soon. Be aware that check in at 4 really means check in at for and maybe only 10-15 minutes sooner. We arrived at 3:30 and had to wait till 3:45 when a second person it looks like comes on shift to help with check ins. If you arrive early you will be told you can sit down and wait till they are ready for you. A plus, they seem to recall who came in first and do let you jump the line if you came in sooner. Room was clean except in a harder to reach corner by the AC unit. Bathroom area well thought out with extra shelving, however could be better if a door separated the toilet area from the sink area so two people can use the area at once.
always great service
ByAZ-AMG
June 23, 2021
Excellent and always friendly staff making check-in experience efficient and easy. nice and clean rooms at good value in san jose near airport area. highly recommend
Dated
ByMomInScrubs
June 22, 2021
Only if the renovated outside appearance could match the inside hotel room facilities, I’d give this hotel a much higher star rating. Very disappointed, I could name quite a number of Holiday Inn Express hotels that have MUCH better provisions.
Room problems but good service
ByErica17
June 19, 2021
We had problems with stained sheets, switching rooms that had a bad oder and finally a good room after the 3rd try. Management was very accommodating and helpful but the rest was very unfortunate. I would definitely stay at the Holiday Inn Express down the block if I went back. Lovely rooms there with queen beds not full beds.
Great Location and very nice staff
ByMichael
June 19, 2021
This Holiday Inn has a great location. It is very close to everything I wanted and needed to do in San Jose.
Holiday Inn San Jose, CA
ByEVP1169
June 15, 2021
The hotel was clean and the staff was friendly. Food and beverage services like the bar area and complimentary breakfast where closed due to CA's covid rules.
Comfortable stay
ByBobbie
June 09, 2021
Great rooms and friendly staff. The whole lobby area has been remodeled. Rooms are large and beds are comfortable. Restaurants in the area as well along with a bar directly next door.