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Rated 3.8 out of 5 by 460 reviewers.
Rated 3.0 out of 5.0 Good food, decent service, hole in ceiling I made a last minute booking with the reservations 800 number (to which I was transferred when I called the hotel directly). That was helpful because this hotel was a little cheaper than the other Holiday Inn Express around the corner but I'm not sure the total was exactly as was quoted over the phone and the operator also signed me up for rewards w/o my consent (different review I guess). I was unexpectedly changing hotels in the middle of my trip because the prior one had issues so I was too exhausted to change rooms once I settled in and saw my bathroom ceiling had a hole in it. I thought surely I was not the first to report this (amongst prior guests and housekeeping) but later on (after it started leaking on my toilet) it seems the front desk was surprised. I was given an "upgraded" room and points (to my new acct apparently) but overall I never quite settled in. I recommend they remove the dark furnishings and carpet, makes the room look uninviting. Bonus was the food in the restaurant was tasty (though pricey - coffee and OJ with your morning meal cost over $2 each). The hotel also had a power outage (well the whole block did) early in the morning which caused a lot of commotion but not too much they could do about that. Basically the place is passable but I think I'm personally gonna stay away from hotels for a while. July 29, 2015
Rated 5.0 out of 5.0 by Great service Attentiveness of the front desk staff. Friendly and cordial helped make the stay more enjoyable. July 28, 2015
Rated 5.0 out of 5.0 by Wood Frame Bed Wood bed frame is out dated, Hit my leg three times on it. Still have a knot on leg 5days later. Bath room light out. Over all hotel is nice, Staff great! July 28, 2015
Rated 5.0 out of 5.0 by Great Location, Friendly Staff This property is located across from the light rail station that has service to downtown San Jose, SAP Center, Amtrak and lots of valley locations. It was a last minute decision to stay here when I saw the location so I did a quick reservation from my phone and walked over. Friendly staff at checkin, nice room and a much appreciated late checkout after the Rush concert at the SAP center the night before. It was a great stay and I will return next time I am in San Jose. July 26, 2015
Rated 4.0 out of 5.0 by Convention Room and Staff We have a conferences at the Holiday Inn three times per year and I couldn't ask for better service from Arlindo and Sal and others in the banquet room. Always very helpful and attentive to my needs. They get an A . July 24, 2015
Rated 5.0 out of 5.0 by Good hotel Great service every time. I travel to San Jose for business on a regular basis and have stayed here multiple times. July 23, 2015
Rated 5.0 out of 5.0 by Great business hotel Exactly what is needed for business trip in San Jose July 21, 2015
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