Rated 3.7 out of 5 by 41
Rated 5.0 out of 5.0 by Oshi89 Recommend this Property
My stay was awesome!! My family and I will stay here again.
November 28, 2013
Rated 2.0 out of 5.0 by sdlnjaw Attention to Detail
Room was NOT clean. Bathroom had hair on the toilet for our entire stay of 3 nights. Room needed vacuuming. Surfaces needed to be cleaned/dusted. All they did was take out the trash, make the bed, and replace the towels...I expected so much more.
November 20, 2013
Rated 5.0 out of 5.0 by ALSED When in Slidell, La stay here!
Everyone on the staff from the front desk, house keeping to the wait staff at the restaurant was extremely professional and friendly. The rooms were over the top clean, and the food at the on site restaurant was fantastic! I will stay there again!
November 18, 2013
Rated 3.0 out of 5.0 by bj123456 Our night in Slidell
Everything went fairly well. However, when I went to my car around 8 pm there was what appeared to be about a 3 inch dog dropping right in front of the side door entrance -- right in the pathway. I reported this to the person at the front desk who acted very concerned -- especially since you have a no pet rule. The next morning my husband and I went out and it was still there. I had to pick up my rolling suitcase and walk around it. My husband said it was some kind of bug. I had never seen one before, much less one that had been smashed. It was brown and wet. So, nothing happened overnight about my complaint. While waiting for our car to warm up, a maintenance walked by and went in the side door stepping right over this squished bug. Since he did nothing, I gathered no one cared whether customers stepped on or walked around it.
November 17, 2013
Rated 3.0 out of 5.0 by MP29 Caution - motel under renovation - not all rooms upgraded
I stayed at this hotel 2 weeks ago and had a good experience. The only problem was the HDMI cable connection in the TV prevented audio on abou half the channels (management tried to fix). But overall the room was good and comfortable but you could tell it was an older hotel that had been renovated.
I returned to the hotel again last week and got a different room. This room did not have all the upgrades complete and It made a big difference in my stay. First the heater/AC unit was an older model with controls in the unit (upgraded rooms have a control panel in he wall). The unit was very loud when it cycled on. So loud that when watching TV I had to adjust the volume up. And then turn it down again when the fan went off. (The fan speed was set to "Low"). So try sleeping with this cycling all night. There was not an option to just turn the fan on regardless of the AC. One other issue with the heater/ AC unit was when I arrived in the room I turned the heat on by mistake while adjusting the temp. The smell was almost overpowering. I was surprised the smoke alarm did not go off. The smell was evident in the hall. Management was contacted but never showed up. After a couple hours the smell dissipated (or I got used to it).
Also in this room, there was a leak around the tube faucets and a very loose toilet seat (could be dangerous).
Ask for a room that has the upgrades complete.
The restaurant is good with a good local beer selection.
November 10, 2013
Rated 4.0 out of 5.0 by Headedtocruise2013 Front desk staff great, Restaurant staff not so much.
Check-in with Brandon was fast and easy. Rooms were up to date and very clean. Each time we passed through lobby Brandon greeted us with friendly conversation. We were traveling with kids so decided to just eat at the restaurant on site (Cafe 272 I believe). The kids menu needs to be edited as the kids meals do not include all the items they list (ice cream). After telling a 4 & 6 year old they get it I asked the waitress for their dessert to which she responds "we don't have ice cream." I then ask for the menu to make sure I didn't misread it. She looked at the menu and said "that is way it says but we don't have any desserts at all for kids. I have not even ever had anyone ask for the dessert for kids." The other downside of the restaurant was the fact that a restaurant employee from day shift came in about 15 minutes after we sat down and started LOUDLY talking about herself (apparently she is new and didn't think the other employees knew who she was yet). After she caught on that they knew her she then started announcing how she was so great that someone had left a positive review about her and how that has never happened in the 10 years the hotel has been opened and on and on. We did eat the complimentary breakfast the next morning and I am not sure what all the fuss over her was about because the eggs, biscuits, and sausage links all were empty. She did replenish 1 item at a time in SMALL amounts of food that by the time 3 people went by the food was gone again. Although most of the tables were empty we had to clean our own table before we could sit down. This was before the baseball team came down so it was not during a rush period. Very surprised to see a Holiday Inn serve milk and orange juice from the store bought jug pushed down in some ice rather than using decanters or a juice machine. Somehow the coffee was also burned and therefor tasted terrible. The hotel does mention they are an award winning hotel and the building/decor is nice! The rooms were spacious and housekeeping/maintenance do a great job at keeping the rooms. We would stay here again if in the area as we are Platinum Elite Rewards Members however we most likely would not partake in the restaurant.
November 9, 2013
Rated 1.0 out of 5.0 by CRolin Will not be returning
he manager was rude and did not return my numerous messages
November 6, 2013
Rated 5.0 out of 5.0 by Theriot52 Great atmosphere. Friendly staff.
I travel alot and I can honestly say that this is by far my favorite hotel to stay. All of the staff goes that extra step to make sure my needs are met and make my stay a pleasurable one. The facility is always emaculate . The staff is friendly to everyone. The food is excellent . I recommend this hotel to all my friends when they tell me they are going to be staying in Slidell.
November 4, 2013