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Rated 4.3 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Fantastic Hotel Second time we stayed here, staff is very helpful and friendly, clean rooms. What I really like too, is the fact that the food and beverage is affordable and delicious compared to some hotels. £5,00 for parking per day is amazing customer service, as you easily pay £10/15 somewhere else. The opening times for the pool/gym/bar/restaurant and breakfast are very convenient. I could not find any faults with this hotel and I will book this hotel again! February 26, 2014
Rated 3.0 out of 5.0 by Nice but... I stay in a lot of hotels in the ihg chain on a regular basis, however at check in here I was dismayed that the receptionist appeared disinterested in welcoming guests. I had been pre checked in and rather than telling me my room details the card was just placed on the counter for me. Overall however the stay was pleasant and it was a great location as we were meeting friends at the bars across the road, February 22, 2014
Rated 5.0 out of 5.0 by nice room Some flower decorations and fruits basket can show a pleasant walking in experience February 13, 2014
Rated 5.0 out of 5.0 by Friendly welcome, comfortable bed, good breakfast Third visit in six months. As always, Aika and all colleagues on reception (Gary, Hannah, Edwina, et al.), serving breakfast (Szilvia, et al.) and cleaning room (Anna) were efficient and helpful. Only slight disappointment was disturbed sleep on first night because of noisy wedding guests (suggest reminding wedding parties not to talk in corridors or slam doors in the middle of the night! felt pads on door jambs might help). High points were reception, room and copious and well-presented breakfasts (constant supply of delicious freshly prepared food). February 13, 2014
Rated 4.0 out of 5.0 by Stay was great, restaurant could use some work. Food was below expectations, disappointed in all meals paid for at local restaurant. Services was great. Will return. February 11, 2014
Rated 3.0 out of 5.0 by Average on this visit I stay here on a regular basis and unfortunately this was my worst experience. I was given a twin room on the top floor overlooking the side car park, probably the worst room in the hotel. I was moved after asking. I did not receive a free upgrade or offered points as a consolation as I should be as an Elite Gold member. Also had issues with Credit card that has now been resolved. February 1, 2014
Rated 4.0 out of 5.0 by Good value with a few minor issues Looks impressive on first arrival. Very convenient for the shopping centre and town centre shops. Paid extra for executive room to give a bit more space as it was pleasure rather than business trip and rates were very good with added value for Priority Club which was welcome. Rooms are pleasant but beds typically hard for HI. Bathrooms are always a bit of a letdown, but they are functional and clean. I'm not sure it it's normal for this hotel or a symptom of weekend rates, but the fruit at breakfast was tinned rather than fresh and didn't have the usual fresh yoghurt. A minor point, but expectations are set from regular use of HI hotels. Staff were friendly and helpful. We got a bit of a shock from the night duty manager who came in to fix the safe and walked right into our room past the beds where my wife was hurriedly dressing, even though the safe is right by the door. After several attempts and a wait until the morning the valuables were released from the safe so a good result, but a creepy experience. The gym is split into 2 areas with cardio in one and machines in the other up a flight if stairs overlooking the pool. It's odd that these facilities are not but listed or have images on the hi web site for the hotel so nearly didn't take my gym kit. I'd may use it again for leisure and wouldn't hesitate if on business. January 30, 2014
Rated 4.0 out of 5.0 by Convenient and quiet Our second visit, this time with dog (at £10 extra cost for no reason given; apparently the charge is per night rather than per stay!). Very comfortable and quiet, excellent breakfast again, friendly and helpful reception. January 26, 2014
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