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Rated 4.3 out of 5 by 181 reviewers.
Rated 2.0 out of 5.0 by Comfortable bed with reasonable Service I arrived late at the hotel, therefore unable to assess any of the amenities, but my initial impressions were not good and I will avoid staying at this hotel in the future. June 2, 2014
Rated 4.0 out of 5.0 by Stay 24/5 Food is expensive for what you get and breakfast quality is poor. Staff always very good. May 31, 2014
Rated 4.0 out of 5.0 by Nice hotel in Convenient Location We stayed here whilst attending a friends wedding. We have tried a number of hotels in this area which are quite tired and poor. This one was just what we required at a competitive rate. Handy for visiting Solihull, Birmingham and surrounding areas, and just opposite a very handy shopping complex with coffee shops etc etc. The hotel is modern, clean and comfortable. Breakfast is a tad expensive for the quality and choice available, but with the shopping complex just opposite with all it has to offer, a quality breakfast and coffee can be obtained for a fraction of the cost of what you would pay at the Holiday Inn. Will stay again due top its excellent location. May 7, 2014
Rated 4.0 out of 5.0 by Short Break We have been staying at the Holiday Inn Solihull for about 7 years. Always greeted with a smile when checking in. The fitness area and pool are excellent and well kept. May 1, 2014
Rated 3.0 out of 5.0 by Average hotel Stayed here 1 night wouldnt liked to have been more room was average have stayed in much nicer holiday inns elswhere hotel very busy lots of confrences on ,waited ages for room service and also waited an age to check out the next morning ,have had tocall them also to query my bill ,wouldnt stay here again ,feel its a bit of a cheek charging to park when your staying in hotel April 27, 2014
Rated 1.0 out of 5.0 by Overall Experience This has probably been the worst experience I have had with regard to Holiday Inn Hotels. My shower did not work very well - hot water was intermittent: plus the airconditioning broken. When I called reception they indicated they would get someone to look at it - that person never arrived. In the evening there was a lot of people in the bar but they only had one person serving drinks. Most people had to wait 10/15 minutes to be served: the bar person tried her best and, on numerous occasions phoned for help. But it took about 40 minutes for help to arrive - by then too late. Most people either left or could not be bothered. The breakfast, at 7am, was chaotic as it seemed they were not ready as some items were only just for selection and some items missing for a good 10 minutes. Newspapers were missing & I had not received my selected paper. However, when I asked I was told it was not ordered and that was that - no apology - just a terse response. Unfortunately, it looks good from the outside but fails once you are inside. On the plus side it is a fantastic location for restuarants on Solihul. April 23, 2014
Rated 1.0 out of 5.0 by Avoid at weekends if you want to relax I was working over the bank holiday weekend in the Solihull area and thought an out of town local hotel near to my work would be relaxing. I used some of my points last minute and booked. I stay in IHG hotels every week and I like to think that I am a relaxed customer . This is my worst experience so far. The lady that checked me in was rather cold to me but was chatty and nice to her friend who popped in previously. Whilst they chatted, I waited patiently to check in at 5.30 pm. I specifically requested a quiet room, if possible as working the Easter Sunday at 8 am but was given 125 which is right next to the lifts and near the stairwell. I thought a quiet room would be out of the way so found this a little odd. Perhaps the lady of reception thought this would be funny. I would like to warn people to avoid this room particularly at weekends. The room was lovely inside and very well maintained but it was just the level of noise associated with this room. When I finally got to sleep (lift noise) I was again rudely awoken by a party above at 4.30 am ( I contacted the reception) then getting back to sleep was trouble some as the noise from the lifts was more apparent . Its the little things that makes a huge difference. I was up at 7 am not feeling very refreshed and subsequently went to work tired. Funnily enough the same lady who checked me in, checked me out. The lady assured me a member of management would call me that day, but she gave the duty manager an incorrect phone number on a piece of paper. After contacting the hotel myself , 24 hours later the duty manager can only apologise but its the little things that count to me. Customer service has been shocking in this case and has left me tired and frustrated. I thought this hotel, in the area its in would be nice and relaxing but instead it was full of drunken groups with little care to the other customers. Funnily enough the central Birmingham hotels tend to be quieter and the staff are so much more friendlier. Avoid at weekends. April 21, 2014
Rated 5.0 out of 5.0 by more than pleased!! We have stayed at this particular hotel a number of times as our family live nearby. We have always found the staff very accommodating and helpful as we are a family of 5 and they always put us in one room which is very clean and spacious. This company, Holiday Inn, is the best we have stayed in for value for money and overall comfort, they are our first port of call when we try to book hotels and 9/10 they manged to sort us out with accommodation. Extremely helpful staff, would always recommend this hotel group to anyone but particularly this hotel as it over the road from a brilliant shopping center. April 20, 2014
Rated 3.0 out of 5.0 by Generally is was ok Generally things were good, however some of the reception staff were a little moody. There was a lot of noise coming from a bar opposite. I know this was not the hotel's fault, however on booking my reservation I was asked what was the nature of my booking. We were coming for a conference so perhaps being allocated a room not at the front would have been better? The wall between our room and next door was quite thin as we could hear all of their conversation. Ok, granted they were a little merry however this still interrupted our 'sleep'. Like I said, generally it was ok. The room was clean, beds were comfortable, the rate for the night was good but the above points just didn't make for the best stay. April 14, 2014
Rated 5.0 out of 5.0 by Really good hotel for a really great weekend! Brilliant location for our needs (motorway and Drayton Manor). On arrival check in was swift and efficient. The room was clean, very spacious and the sofa bed had already been set up for us, which was nice to know we didn't have to sort that out after arriving late in the evening. Breakfast the following morning was good, with a wide selection of items to choose from. The only minor disappointment was that there was no high chair. A member of staff asked did we want one, but she then returned to say they didn't have one. We managed with our 2yr old sat on our knees at the table. I did find it strange there was no high chair, after all, its advertised as "kids eat free" and even "splats welcome" with a picture of a child eating pasta (messily) on the room key wallet. We didn't bring our high chair as we thought one would be available. We were then planning on being out for meals anyway so it wouldn't be an issue. I also went into Solihull and bought a portable booster seat for the following day's breakfast. The following breakfast we were served by Hope, who was very attentive. She asked if we wanted a high chair, to which I said "yes please" to see what would happen. She appeared with a high chair. She then brought our drinks order over and asked if our child would like anything, such as a hot chocolate or a warm milk. Its only a little thing, but I thought it good service that she should ask. We decided to make use of the pool, our child's first experience in a swimming pool. It was brilliant. The member of staff (sorry, didn't get his name) was very helpful. Overall, it was a really good stay and we would recommend. April 2, 2014
Rated 5.0 out of 5.0 by Great location Good location, clean, warm, all you can ask really. We will be revisiting. April 1, 2014
Rated 5.0 out of 5.0 I would recommend this hotel. I'm not the easiest person to please - but I would recommend this hotel. I have to say, I've read many of the reviews for this hotel - most have been good, some not so good. From my own experience after having stayed here quite a lot due to work is that it is a very good place to be. I could not have chosen a better hotel in the area. So I'm pleased. I would like to thank the staff for making my stay such a good one - and I look forward to future stays. The reception staff are excellent and highly efficient. The restaurant staff give an ideal service. Their friendly professionalism is most welcome after a difficult day. And of course the breakfast chef has THE most amazing smile!!! Thank you for the time and effort. I look forward to seeing more of you. March 29, 2014
Rated 5.0 out of 5.0 by A good night's rest Having just come out of hospital, we needed a comfortable night before going to stay with family. And that's just what we got. A very pleasant room, overlooking a lake. An excellent dinner, and then a good choice of breakfast. I wish I had been feeling better so I could take advantage of all the facilities, which looked very impressive. March 28, 2014
Rated 4.0 out of 5.0 by Comfortable & large room. As always this hotel was welcoming, clean & comfortable. However , if your'e asked if you want a morning paper, don't expect to get it (ours didn't turn up on either day # & the bar staff were as slow as ever. Never stay at this hotel if you're in dire need of a drink or a cup of just doesn't happen !! And if they want to help the environment so much by asking the guests to re-use their towels , why do they have the heating on FULL !!! The reception & bar area were unbearable to sit in & our room when we first arrived was like a sauna......radiator off & windows open is the first thing we always do !! After a terrible experience in the restaurant last year #the service was dire, the food was poor) we avoided it this year & went out to eat. But we did try breakfast....not 1 of our orders was correct !!!!!!! March 14, 2014
Rated 1.0 out of 5.0 by Poor standards and a modern day Fawlty towers Staff service non excitant.. The restaurant was just a joke poor command of English , cold food , poor quality of food . Pointless trying to say anything as bad command of English .. Bar served drinks in dirty glasses .. Room poor quality duvet too small for bed , no toiletries , Hotel overall is of a low standard which can only come from the management .. It's the only holiday inn I have seen of this standard Such a shame for the branding .. The room was not worth the money and the restaurant not worth the money either . Avoid at all costs March 11, 2014
Rated 5.0 out of 5.0 by Consistently good I have been a regular at this hotel for a number of years now. I keep coming back because the whole experience is of a consistently high standard. March 10, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel Second time we stayed here, staff is very helpful and friendly, clean rooms. What I really like too, is the fact that the food and beverage is affordable and delicious compared to some hotels. £5,00 for parking per day is amazing customer service, as you easily pay £10/15 somewhere else. The opening times for the pool/gym/bar/restaurant and breakfast are very convenient. I could not find any faults with this hotel and I will book this hotel again! February 26, 2014
Rated 3.0 out of 5.0 by Nice but... I stay in a lot of hotels in the ihg chain on a regular basis, however at check in here I was dismayed that the receptionist appeared disinterested in welcoming guests. I had been pre checked in and rather than telling me my room details the card was just placed on the counter for me. Overall however the stay was pleasant and it was a great location as we were meeting friends at the bars across the road, February 22, 2014
Rated 5.0 out of 5.0 by nice room Some flower decorations and fruits basket can show a pleasant walking in experience February 13, 2014
Rated 5.0 out of 5.0 by Friendly welcome, comfortable bed, good breakfast Third visit in six months. As always, Aika and all colleagues on reception (Gary, Hannah, Edwina, et al.), serving breakfast (Szilvia, et al.) and cleaning room (Anna) were efficient and helpful. Only slight disappointment was disturbed sleep on first night because of noisy wedding guests (suggest reminding wedding parties not to talk in corridors or slam doors in the middle of the night! felt pads on door jambs might help). High points were reception, room and copious and well-presented breakfasts (constant supply of delicious freshly prepared food). February 13, 2014
Rated 4.0 out of 5.0 by Stay was great, restaurant could use some work. Food was below expectations, disappointed in all meals paid for at local restaurant. Services was great. Will return. February 11, 2014
Rated 3.0 out of 5.0 by Average on this visit I stay here on a regular basis and unfortunately this was my worst experience. I was given a twin room on the top floor overlooking the side car park, probably the worst room in the hotel. I was moved after asking. I did not receive a free upgrade or offered points as a consolation as I should be as an Elite Gold member. Also had issues with Credit card that has now been resolved. February 1, 2014
Rated 4.0 out of 5.0 by Good value with a few minor issues Looks impressive on first arrival. Very convenient for the shopping centre and town centre shops. Paid extra for executive room to give a bit more space as it was pleasure rather than business trip and rates were very good with added value for Priority Club which was welcome. Rooms are pleasant but beds typically hard for HI. Bathrooms are always a bit of a letdown, but they are functional and clean. I'm not sure it it's normal for this hotel or a symptom of weekend rates, but the fruit at breakfast was tinned rather than fresh and didn't have the usual fresh yoghurt. A minor point, but expectations are set from regular use of HI hotels. Staff were friendly and helpful. We got a bit of a shock from the night duty manager who came in to fix the safe and walked right into our room past the beds where my wife was hurriedly dressing, even though the safe is right by the door. After several attempts and a wait until the morning the valuables were released from the safe so a good result, but a creepy experience. The gym is split into 2 areas with cardio in one and machines in the other up a flight if stairs overlooking the pool. It's odd that these facilities are not but listed or have images on the hi web site for the hotel so nearly didn't take my gym kit. I'd may use it again for leisure and wouldn't hesitate if on business. January 30, 2014
Rated 4.0 out of 5.0 by Convenient and quiet Our second visit, this time with dog (at £10 extra cost for no reason given; apparently the charge is per night rather than per stay!). Very comfortable and quiet, excellent breakfast again, friendly and helpful reception. January 26, 2014
Rated 5.0 out of 5.0 by Excellent and friendly service. Comfortable stay The service we experienced was excellent and prompt. The stay was comfortable with all our needs catered to. Overall a very god experience and will definetly book again. January 15, 2014
Rated 5.0 out of 5.0 by 60th Birthday Party From the moment we checked in we were treated exceptionally well,we then met with Gary the conference manager who took us through to the room where my party was to be held,and he was extremely helpful,especially when the buffet was set out he made sure that everything was in place including the special arrangements for someone with a severe egg allergy,suffice to say all of my guests commented on the room and the quality of the buffet food, the serving staff were excellent and very attentive,but I must add that Theresa who advised me on the booking and buffet was again extremely hellpful. Even the breakfast staff went out of their way to make sure that those of my family that had stayed overnight were seated together so celebrations still continued. Would highly recommend your hotel and services. Many Thanks. January 7, 2014
Rated 5.0 out of 5.0 by Good location and friendly staff Have stayed in the hotel many times. Staff very helpful and friendly. No additional perks for being a member of Holiday Inn Hotels. Hotel not very busy when we visited but no upgrade to executive room which is pretty normal in many hotels. Bar prices reasonable and eat in the restaurant for the first time. Food above average and very good service. Shame we were the only ones in the restaurant, felt a bit guilty for the waiting staff having to stay on just for us. January 2, 2014
Rated 4.0 out of 5.0 by Christmas stay at Holiday Inn, Solihull Mostly good. However, bar food expensive for what you get. My club sandwich definitely not as described on menu! i.e missing ingredients! Christmas lunch very good and staff excellent. Breakfast in our room. Definitely out of order to charge £6 on top of tray charge. Why oh why can't you provide proper bread basket instead of bread from a sliced loaf? I'd also expect more than one croissant each. Breakfast was 40 minutes late on Boxing day. On check- in we were told we'd been upgraded to a suite even though that's what we'd booked and that's what we'd paid for! December 30, 2013
Rated 4.0 out of 5.0 by Good service and comfort Have Stayed at a few holiday inn hotels, but Solihull we stayed at many times over recent years. Allways a high standard. December 28, 2013
Rated 4.0 out of 5.0 by Lovely hotel, couple of things let it down though! This is the second time we have stayed here, and would stay here again I think. Perfectly located right across the road from the main Touchwood shopping centre we could go and do some Christmas shopping, go back to the hotel to drop off bags and maybe have a cup of tea in peace and head on back out. Only a couple of things let it down a bit. Firstly there is a lovely lounge by the reception area with a small bar but if your going in December be aware they close the main restaurant for large Christmas parties!! Not only that but the lounge becomes a meet point for about 3 different Christmas parties so the lounge becomes swamped with loud party goers, not very nice when your trying to have a nice quiet drink or eating your dinner because that's where you are made to eat your dinner, not very practical when some of the tables/chairs are quite low as it is a lounge not a proper dining area!! Also the parties, which aren't just on the ground floor go on till quite late, I kind of had a feeling that they cared more about catering for large Christmas parties than the other smaller parties/couples staying at the hotel. One other thing was that at 1-2am on our first night the fire alarm went off, obviously they cant help this fire alarms are there for a reason but after a few minute's of trying to figure out what was going on we evacuated. However, as we and the rest of our floor tried to get down the stairs (in our pyjamas!) we were standing still and not moving. It was only when my father looked further down the stairwell that he saw a disabled lady, whom obviously could not walk was having to shuffle down the stairs on her bottom, that was why we could not just walk down the stairs! Now I don't blame this poor lady as she was getting very distressed as she was obviously aware that she holding us all up but WHY was she not on the ground floor?????, she should never have been made to do that for the precise reason of delaying our exit!!! Fortunately after standing in the cold for an hour there was no fire but if there had been we would have been in trouble, at the time however we didn't know that and some people started to panic a bit and get agitated, and could quite easily have started people pushing!! Apart from all that the food was lovely, staff were friendly and helpful and the hotel itself was clean and nicely decorated for Christmas, our room was huge and well maintained but there was an awful draft from the window, lucky the weekend we went was quite mild so didn't take long to warm up. I would go again as I know what to expect and location is fabulous. I just think they need to organise things a bit better for the Christmas period. December 27, 2013
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