Rated 3.5 out of 5 by 42
Rated 3.0 out of 5.0 by yellowjacketgrad Graduation Floop
I booked this hotel with the intention of having my graduation party here. I was told I was getting a pool side room with space to have my party outside of the room. This was not the case. First they spelled my name wrong after I spelled it for them three times on the phone even using b as in boy and then lost my reservation on the day. This was only the beginning. When I arrived I was told that my room was given away and they gave me another that was said to be just as good. The woman at the desk assured me that it was going to work with what I had asked for. She was wrong and when I asked her to work with me on it she told me there was nothing she could do. I had a pool side room but was unable to have my party outside the room because the pool fence was7 feet from my room door. This was a horrible experience. I booked this hotel because I was told it was nice and the staff was nice and would help me if needed. This was not the case. I asked the staff if I could get the table I asked for on my reservation , but was told they gave it too another party. The room was small and uncomfortable. On top of my room being messed up, I reserved a room for my brother and they messed that one up too. The whole experience was not great and I will not be staying again. The staff was unprofessional and not helpful at all.
December 16, 2013
Rated 5.0 out of 5.0 by Aliciap 5 Stars
Great Stay in all areas...... The room, the cleanliness, the pool, the business center and the restaurant staff were all great.
November 20, 2013
Rated 3.0 out of 5.0 by MaddieandRyansDad Spearfish
This is an older hotel. The rooms are a bit dingy and small. The bathroom is incredibly small and the hallways are dark. The staff were incredibly nice. Also didn't get a goodie bag at check in for a rewards member
November 8, 2013
Rated 1.0 out of 5.0 by chicapuppy Noisy all night
End room 127 was noisy all night because the hall way exit door was slamming all night closer was broke and the weather stripping was missing. We have reported this to the front desk and don't stay in this room without asking if this has been fixed. We stay here because they take pets.
October 4, 2013
Rated 5.0 out of 5.0 by sdakota13 Great hotel in the Black Hills.
We stayed at this hotel while on vacation in The Black Hiils. Wonderful. Very nice little town, hotel is close to Deadwood and other attractions. Loved views along Spearfish Canyon, which comes right into town.
Our room had direct access to the parking lot which was very convenient. Rooms on the other side seem to have access to the pool area, so you can choose what's more important. Lucky 13 restaurant has good food and great bar. I would recommend eating right there instead of looking for other food choices. We had dinner at Italian restaurant in town and were disappointed in value for the money.
This Holiday Inn would be a great choice on the way to Wyoming or while exploring Black Hills region.
September 29, 2013
Rated 5.0 out of 5.0 by aksarben great for a family reunion
Perfect for a family reunion. Rooms were clean and comfortable. Staff was friendly & helpful. Pool area was great for the family to get together. Pool and hot tub were perfect temperature and very clean. Restaurant was very good & kids eat free. Lots to do in the Spearfish area & the Black Hills. Would definitely recommend for family vacations & reunions.
September 16, 2013
Rated 2.0 out of 5.0 by EnglishJR Noisy and showing its age
Our room overlooked the central courtyard, which we suspect was originally open but has now been roofed over to make this a "convention centre". Thus we were continually disturbed by noise from the swimming pool and games machines below. Only booked here because rooms not available in Deadwood - wouldn't go again.
September 12, 2013
Rated 4.0 out of 5.0 by Jaker0322 Good hotel bad restaurant
Although the hotel stay was pleasant the attached restaurant was horrible. The staff were very rude and the food/beverage was over priced!
September 11, 2013