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Rated 3.8 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by Some issues... People should've been given a discount for the pool not being heated. It was ridiculously cold. The maintenance men were absolutely THE BEST in the entire facility as far as customer service goes! Upon check in, I found a note from Dustie the housekeeper and it said "I hope you have a great stay". Honestly, that note made my entire stay better in spite of the pool, as did the maintenance! Give your desk staff the empowerment needed and authority necessary to discount when something major like the pool doesn't heat #there were birthday parties EVERYWHERE and people book poolside rooms because they are utilizing the pool#. November 19, 2014
Rated 5.0 out of 5.0 by Comfortable service Everyone was super nice and was getting ready to help November 17, 2014
Rated 5.0 out of 5.0 by Nice stay - - enjoyed Was recommended to us, and it turned to be a nice hotel. would stay again if in spearfish November 13, 2014
Rated 5.0 out of 5.0 by Love the renovations We are return customers of the Holiday Inn Spearfish due to having family in the area. The last time we stayed, renovations were in process and we were happy to find the results with this stay. We were treated kindly and efficiently at check-in as expected as Platinum level Rewards Club members and were upgraded to a suite as well as offered our "rewards perks." The suite was huge with a separate bedroom. It smelled fresh and was newly updated with new carpet, wall covering, furniture, and decorations. The mattress/bed may have been new as well and was very comfortable. The lighting in the room was wonderful and much better than most hotel rooms. The room was quiet. There was a college football team staying on our floor and we didn't hear a peep. The only downside I can think of on the room is that the bathroom is a little small. However, we do like having the sink and mirror outside of the actual shower room. We did not use the pool area/hot tub this time. But this property has one of the good old fashioned large pool areas with room to spread out and maybe have a little gathering. (Much better than the little chlorine saturated closed in rooms most places have now.) There is a pool table and other arcade games and two hot tubs. We did have a drink in the Lucky 13 lounge and had lunch there as well. This is a nice restaurant with a sports bar/lounge attached. Very good food with generous portions and great service and also great popcorn! No continental breakfast at this hotel, but I believe you can get a rate with breakfast included if you want. We did not need that this time. Hotel is located right next to a couple of other restaurants and some shopping as well. Highly recommend staying here and will stay here again. November 11, 2014
Rated 4.0 out of 5.0 by Great service As a frequent business traveler, I'm always pleased when an IHG property recognizes me as a Platinum member and I get the upgrade that is supposed to come along with it. Some properties don't make this a priority. I got a very nice two-room king suite. It's obvious this property is still remodeling - my room had a new bed and furniture but some bare walls. The property's layout is odd, with one poorly located elevator, and the pool area is rather dark and depressing. I'm sure those updates will come with time. Appreciated the creativity in the restaurant menu - more lower fat and veggie choices would be nice as well. Overall had a very nice business stay and will definitely consider staying again next time I'm working in the Hills. November 10, 2014
Rated 5.0 out of 5.0 by Very clean and quiet The bed was very comfortable and the area was quiet, and close to other services in the area. November 6, 2014
Rated 4.0 out of 5.0 by Very Good Night They had everything needed - Good service, a clean room, all questions answered. No complaints. October 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed The new beds are great. The room was quiet and comfortable. The heating and air conditioning system operated correctly but had an outdated appearance. The parking was close to the door and the new electronic key system worked very well. The front desk staff wre friendly and helpfull. The checkout process was fast and handled very well. We did not eat at the hotel or even check out the hotel restaurant becasue in most cases it has been my experience that hotel food is marginal and high priced for the value received. Overall I would rate my experience at this hotel to be very high. October 14, 2014
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