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Rated 3.8 out of 5 by 101 reviewers.
Rated 4.0 out of 5.0 by Great hotel I would definitely stay at this hotel again. You can't beat a pet fee of only $50 for an entire 5 night stay, especially in Tyler. Most of the pet friendly hotels in Tyler will sacrifice quality for a cheaper pet fee - Holiday Inn is not that case. Hotel was clean, bedroom and bathroom were clean, and breakfast was better than most. You have more options for breakfast than the average hotel breakfast. The bed and pillows were comfortable, but the temperature was hard to maintain in the room. I was either hot or cold, and it fluctuated during the night which made my sleep a little broken up between trips to the thermostat.. However, staff was very nice, and many employees greeted my dog and I (can't stand hotels that are "pet friendly", yet everyone acts like they've never seen a dog before). I needed a 3 pm checkout since my dog would have to remain in the room while I was at work, and the earliest I could get out was 3 pm. At first, they didn't want to grant my request and said the latest they would give me is 2 pm, but eventually they granted me a 3 pm checkout. I know that put them in a little bit of a tough spot with cleaning a pet friendly room in only a couple of hours before housekeepers left, but it just shows that they are really willing to work with you. August 19, 2014
Rated 2.0 out of 5.0 by Would not stay here again.... Primarily three reasons.... 1) Bath towels had public hair on them...gross! 2) Guest room stink of cigarette smoke. 3) It was super noisy at 4am to the point, it was unbearable to sleep. Housekeeping knocked on my door at 7am to clean the room...seriously! August 16, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Would book another stay here. The mattress was comfortable and the linens were soft. The reception staff were friendly. August 12, 2014
Rated 4.0 out of 5.0 by Good value You can't beat the price and quality of this hotel. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent Service This was my third time staying at a Holiday inn in Tyler; I HAVE not had an unpleasant visit or stay, I had a good night rest. The bed and pillows,quilt, sheet were very desirable. I didnnt wake up until my wake-up call. July 24, 2014
Rated 3.0 out of 5.0 by Breakfast was the best part of this trip This hotel was one of the few that I would go back to or recommend. The rooms were hot no matter how much you regulated the A/C temperature it just wouldn't move and stayed hot. It seemed like every place in this hotel was hot. Fitness Center was hot and a leak on the roof with water dropping down onto the equipment power lines, safety hazard? I am not sure. Even the breakfast area was so hot one morning that my family rushed to eat so that we could leave because we were sweating so bad in there. Pool area was nice but would have been better if somebody would actually go out there and clean it. No fun swimming or playing in there when you constantly have dirt/leaves or even hair on your hands! yuck All in all for the type of hotel and price I would have expected more. July 17, 2014
Rated 5.0 out of 5.0 by Short stay in Tyler I received a call prior to arrival asking me what type of room would I want to upgrade. Never had that done in advance. Friendly staff. We come to Tyler once or twice a year - will likely stay here on my next visit July 15, 2014
Rated 5.0 out of 5.0 by nice room and good service enjoyed my business stay at the HI S. Broadway in Tyler, TX. Will definitely come back to this Hotel. .great staff and good food. July 15, 2014
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