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Rated 3.9 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Great service and accomedations! This hotel is a great place to stay. The staff goes above and beyond their normal expectations of service. The beds/pillows are superior! I was there on business and they made me feel as if I was there to relax and enjoy a special get-a-way! Make sure you stay here if you are in Tyler! August 26, 2014
Rated 4.0 out of 5.0 by august stay overall not bad at all. I must say however I have had better stays at this hotel in Tyler, Tx. I had trouble with the room key the first time I tried to enter my room. The desk did do a great job handling the problem thou, walking me back to my room with the new key and opening the door for me. Also, the automatic check out was not working. No one was available to deliver the copies to the rooms. August 25, 2014
Rated 5.0 out of 5.0 by comfortable clean room Very clean rooms, comfortable bed, plenty of clean towels, quiet August 25, 2014
Rated 5.0 out of 5.0 by Great Customer Service! Very professional staff and you can tell a lot of work has been put into the remodeling of the hotel. Smaller rooms but very clean. Pool is very small (pictures are stretched!) but the pool area is very nice and large. Only gave 4 stars on the quality of sleep because of the small beds and room. My wife and I shared a bed and our 2 kids shared the other. Queen beds would of been better than two full beds. August 22, 2014
Rated 3.0 out of 5.0 by poor quality of beds too long of survey... unacceptable that this hotel/motel can determine how much someone/a guest writes.about the service. August 20, 2014
Rated 4.0 out of 5.0 by Great hotel I would definitely stay at this hotel again. You can't beat a pet fee of only $50 for an entire 5 night stay, especially in Tyler. Most of the pet friendly hotels in Tyler will sacrifice quality for a cheaper pet fee - Holiday Inn is not that case. Hotel was clean, bedroom and bathroom were clean, and breakfast was better than most. You have more options for breakfast than the average hotel breakfast. The bed and pillows were comfortable, but the temperature was hard to maintain in the room. I was either hot or cold, and it fluctuated during the night which made my sleep a little broken up between trips to the thermostat.. However, staff was very nice, and many employees greeted my dog and I (can't stand hotels that are "pet friendly", yet everyone acts like they've never seen a dog before). I needed a 3 pm checkout since my dog would have to remain in the room while I was at work, and the earliest I could get out was 3 pm. At first, they didn't want to grant my request and said the latest they would give me is 2 pm, but eventually they granted me a 3 pm checkout. I know that put them in a little bit of a tough spot with cleaning a pet friendly room in only a couple of hours before housekeepers left, but it just shows that they are really willing to work with you. August 19, 2014
Rated 2.0 out of 5.0 by Would not stay here again.... Primarily three reasons.... 1) Bath towels had public hair on them...gross! 2) Guest room stink of cigarette smoke. 3) It was super noisy at 4am to the point, it was unbearable to sleep. Housekeeping knocked on my door at 7am to clean the room...seriously! August 16, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Would book another stay here. The mattress was comfortable and the linens were soft. The reception staff were friendly. August 12, 2014
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