Rated 5.0 out of 5.0 by Deb2014 great service
I was very happy with this experience. I travel to Tyler regularly and this will be my stay from now on.
June 7, 2013
Rated 3.0 out of 5.0 by rhill6 Friendly staff made me overlook hotel condition
This is a older Holiday Inn in need of refurbishment. It was clean enough, but very run down. The sign at the front desk warning about CREDIT CARD and debit card holds was not very welcoming and set a bad tone for the place to start with. Then when I got to my room and saw the condition - I was ready to really regret my choice of hotel. But, the following morning improved when I got to the breakfast buffet (for priority club members) and the food was fine. I went back to the happy hour (food was bad) and breakfast the following day. At each interaction, the buffet room attendant was very nice and provided excellent service. Because of her, the bar and front desk staff, I may actually stay there again.
May 20, 2013
Rated 2.0 out of 5.0 by BB2013 Bathtub AND Sink clogged up!
Sink was clogged up from the getgo. I left bags in room, washed face then went down for dinner meeting.Went straight to bed then gym (which wasn't right across the street as advertised) then shower then gone. Shower was terrible...I am not high maint, but a shower backing up is terrible.No time to call maint for a fix...disappointing. If it hadn't been for my associate and the Delek Refinery discount, this would have been even more of a bummer with more $$$.I let housekeeping know...they seemed to not understand or care and the front desk who was oblivious and didn't say sorry or pardon the discomfort. Long way to go with this staff.Requesting batteries for remote was extra slow...3 people and only 1 could seem to help after checking in a few airline people. Batteries were wrong size so I didn't watch tv which is a great way to unwind to me after so much travel.
April 15, 2013
Rated 1.0 out of 5.0 by Patience1234 REALLY?
I arrived with a family member , and immediately had to change my room, due to its size. We went to the second room, and started getting ready for an event. When i realized the outlet in the bathroom did not work at all. So i had to sit on the floor in the room and use the microwave as a mirror.and also had to move the coffee pot to the other room. I did not have time to change rooms yet again. The next day around lunch time we got very hungry, so we walked down to the resturant to grab a bite, only to be told it was closed at 1 o' clock. Which is peak luch hour. so i went to the front desk to ask where we could grab a bite, or a small snack. He told me to order a pizza ..which was fine. The next morning another employee informed us that THERE WAS A PANTRY, which angered me because we should have been told that the day before. We had used all of our towels onthe firstnight, because there was 2 of us in a double bedroom. I called down to housekeeping for more in the morning, the towels didnt arrive till the afternoon, so we had to wait around just to shower before another event. The breakfast buffet was acceptable, and the service there was great, the clenliness of the room was fine. I could say the opposite for the front desk.
April 12, 2013
Rated 2.0 out of 5.0 by Saroca Did not have a good experience
I stayed at this property last year and it was not a good experience, so I thought I would give it another chance. When I started to unpack, I noticed, one, there was no door to the closet and there was no luggage rack. I called the front desk and shortly a rack was delviered.
When I was about to step into the shower, I looked down and saw the tub was dirty. It looked like cigarette ashes in an non smokimg room. I took a wash cloth and had to clean the tub myself,. Then the water did not drain very fast and by the time I took my very short shower, the water was up to my ankles.
I called the front desk and reported to the young man who answered the phone and he took the information and responded with "no problem." Soon, I received another call from a manager and she apolgized for the issues and offered me a compliementary breakfast.
When I went to breakfast the next morning, I was asked what I wanted to drink and stated, coffee and orange juice. I was told orange juice was not on the buffett, and was $2.50 more. With that, I decided that I had enough of the hotel and this will probably be my last stay here.
April 5, 2013
Rated 5.0 out of 5.0 by Pink2 Comfort
The perfume in the room was over bearing. That is all I have to say.
April 3, 2013
Rated 3.0 out of 5.0 by mle122 Great service
Was dissappointed I could not use the balcony.
Gym was not usable under my standards - access to the club across the street was nice but would have been more convenient to have nicer gym at the hotel. I was working long hours so was unable to take advantage of club due to closing hours.
Service and staff was great - very helpful in finding places to eat - room was always cleaned well.
April 1, 2013
Rated 2.0 out of 5.0 by 65Shirley Updating
This hotel needs to be updated. The rooms were not of the quality I have come to expect from Holiday Inn and Holiday Inn Express. The bathroom was very small. I was in a handicap room and I am not handicapped -- no one with a wheelchair would have been able to maneuver in the bathroom. The bed was not comfortable and there were hairs on one of the pillow cases. A very disappointing experience.
March 18, 2013