Rated 3.9 out of 5 by 120
Rated 2.0 out of 5.0 by Former Tylerite Attending Reunion
If you are coming here for a reason, do so, but stay elsewhere. Failed to receive level of quality booked. No concierge service available due to staffing issues. Should not have cost me more when not available as advertised. The breakfast buffet left much to be desired although it was "okay." It was to make up for the concierge breakfast that was not available. The karaoke they have 3 nights a week (we were affected by 2) surely drives more customers away than it brings in. It surely worked that way on my wife and I. I only stayed here because our reunion was being held here, will not again. The most positive thing I can say is that the food provided for the event was excellent overall. Do not know if the hotel catered this or not, but I would assume so. Only negative I heard from people was about the fish, it was so-so. Other entrees and dishes were very good to excellent.
October 13, 2014
Rated 4.0 out of 5.0 by red ranger comfortable for large group
Meeting rooms were comfortable, adequate sized, heat and air were quickly adjustable for comfort AND food served arrived to the table palatable and HOT...a pleasing difference from other venues. Rooms all had skinny tv's, microwave, and refrigerators...no freezer section
October 9, 2014
Rated 4.0 out of 5.0 by slamm714 Sweetest staff
We stayed 1 night to celebrate my forever child's birthday. When we returned from dinner the staff had brought sack of treats and card to room for her. My daughter thought watching a movie form the pool was the best. My only complaint was pool hours were not enforced and our room faced the pool. Request quieter area
October 6, 2014
Rated 5.0 out of 5.0 by CS27a Day trip
Perfect place to spend the night during a one day business trip.
October 6, 2014
Rated 5.0 out of 5.0 by Kelz27 Friendly Staff! Home Away from Home
My two children and I had to get a room at last minute and they did what they needed to get us in a room. The staff was extremely caring and helpful. We had no toiletry items so we were given toothbrushes and toothpaste. The beds were comfortable and breakfast was perfect! From having some troublesome time in our life they put a smile on our faces when I didn't think anyone could. I would recommend this hotel any day to anyone!
October 4, 2014
Rated 5.0 out of 5.0 by AJ58 Clean and comfortable
Always a great stay with courteous and helpful staff. Stay here several times a year and have not encountered any problems. Even with the renovations, this is a comfortable stay.
September 30, 2014
Rated 5.0 out of 5.0 by Cypress Nice Renovation & Great Location
Renovation is almost complete ... we observed only a bit more to be done to refurbish room doors. This location is excellent ... walking distance to Chuy's (great Tex-Mex food) and Panera Bread. Convenient to shopping, too! We will choose this location for all future Tyler trips.
September 29, 2014
Rated 5.0 out of 5.0 by goldseeker100 Comfortable and relaxed
Excellent service and great employee attitudes. Clean, comfortable room. Great bar/lounge service, food and drink.
September 25, 2014