 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Open Gallery
What you come to expect
ByTheMoffat
June 30, 2022
Everything about this hotel meets or exceeds my standards. The rooms are clean and the hotel staff are friendly and professional. I had dinner in the dining room and I was pleased with the menu selection, atmosphere, and the meal in general. I travel to the area regularly on business and I will be staying at this hotel exclusively going forward.
Disappointed
ByEvenStevens
June 26, 2022
Mold and mildew smell with limited options. The front desk person offered her perfume. I had to buy lysol and linens and wash my clothes at a laundromat the next day.
We were moved the next day when I complained again but to a room type that I did not want.
Awesome Experience
ByChris
June 24, 2022
My son and I had a stay over for work and had a great time. Management was very polite, Clean room and Awesome Lounge/Resturant. I was really surprised with how good the food was. Over all a Great experience. I know where I’ll be staying on my next trip to Tyler.
Comfort bed and clean
ByBowjet
June 23, 2022
Comfort beds and clean. Clean towels and have enough in the room. Great breakfast selections and delicious. Nice swimming pool. Friendly staffs. Great location in town and close to everything I wanted to do.
I the the bar prices are too high during a time where there are Happy Hours everywhere
ByHolytree
June 20, 2022
The room was fantastic the people were amazing, I do wish I had a fan in my room for the noise to help me sleep but overall it was a fantastic stay. The staff gave me a late checkout so I could shower before driving back to Dallas. Thanks for everything
Comfortable beds and great service
Bylflebbe
June 19, 2022
Front desk person was personable and informative. Beds were great, room was quiet. Pool was good for the all of us. We did not eat at the restaurant so I cannot judge it. Everything was very clean. Room was next to the elevator as we requested but was very quiet.
Best bowling experience yet!
ByBETG68
June 13, 2022
After traveling 4 hours by bus and bowling for 3 hours, I was exhausted! We arrived at the hotel and all I wanted was a hot shower and some sleep! After a cordial greeting and effortless check-in experience, that is exactly what I got, to my surprise! The room was meticulous and clean and cool. I loved it. After wakeup call at 5:30 am the next morning, I got dressed, had a delicious and hot breakfast, and checked out. This Holiday Inn experience was the start to the best bowling tournament experience I have had yet, and I've had many. Thank you.
Great front desk crew
ByAgt2743
June 07, 2022
Very impressed with Chandice & crew at front desk. Friendly & helpful. Thanks very much!
Great Get Away
ByMelRob12
June 06, 2022
This hotel is a gem. GREAT Staff , they go above and beyond! Convenient to everything...only wish the pool area was a bit bigger.
Stuck in the elevator for 30 minutes
ByAJ793
June 06, 2022
At first, the staff was really nice. The beds were a little too hard to be comfortable and the bathroom was rather small. I can normally get past things like that. However, there was something that I couldn't look beyond.
I was staying at this hotel because I was officiating a wedding for a couple. On my way to the wedding, the elevator malfunctioned and I was stuck in the elevator for nearly 30 minutes. I was in between floors 2 and 3. I was late to the wedding and missed out on my normal fee because I forced the wedding to start late.
When I approached someone at the desk after I got back from the wedding about some kind of compensation, I was initially offered free breakfast. After I expressed that a free breakfast wasn't enough to compensate for such a mishap, I was offered points. At the time, I wasn't a rewards member. I became a rewards member mainly so I can write this review. I told the person that points weren't enough to cover some of the money that I had lost. It was here when his expression changed as he told me that was all he could do.
It was to my surprise that the elevator was still being used upon my return. It wasn't until the next morning that the elevator was out of order. It makes me question if someone else got stuck as well. It seemed to be something that the staff had to deal with before. When the person I was with told the front desk that I was stuck in the elevator (I called this person when I got stuck and they went to the front desk from the parking lot), they made comments that the elevator was acting up again. My biggest question is if you know that's a problem, why wouldn't you shut down that elevator until you know it's repaired and fully functional?
The whole experience just left a really bad taste in my mouth. I won't be staying at this particular Holiday Inn again if I can help it.
Great customer service
ByJymmie
June 06, 2022
We came in for a baseball tournament. The gentleman at the front desk was funny and told the kids if they lost we would be subject to a losers fee. It made us laugh. The kids enjoyed the pool area as well.
Great service and comfortable room
ByAgarza27
June 03, 2022
Everything was overall great! The only problem was dirt in the bed & on a pillow. The food from the restaurant was really good! The person who delivered it to my room was so sweet & made sure everything was correct.