 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
|
reservations
ByCullen C
August 08, 2016
One of the best things about travel for me is knowing that my reservation is secure. Coming into town, sometime late at night, not knowing where you are makes a secure reservation a real stress reliever! I had a class to attend so this vas very important for me. Thanks for your work in this area!
A place to stay
Byadventure24
August 04, 2016
Everyone there is very nice. The food is great, and we sure enjoyed our stay
great service
ByBellarose22
August 02, 2016
This was one of the best stays I experienced at this hotel.
Home Away From Home
ByGreyFox01
July 25, 2016
Warm and friendly staff along with comfortable room greeted me when I arrived at the hotel. My overall experience was good. Their location is easy to find and there is ample parking. I would recommend this hotel to my friend and co-workers looking for a “home away from home” while in Tyler.
conveninent
Byleightons
July 22, 2016
everything was fine, the people were nice and everything workded well
Convenient location, friendly staff!
ByHoneybear48
July 21, 2016
We stayed in this hotel about 3 months ago - wanted to stay here again because everyone is so friendly and want to make your stay excellent. Would definitely stay here again.
Breakfast is always good and fast.
Nice staff but overall just fair stay
Bydriedl
July 20, 2016
Hotel advertises pool view room, but does not disclose that the sliding doors to the pool from the room are locked and inaccessible. Also, the 12.99 breakfast is the same items (if not less) than what they offer for free at a Holiday Inn Express. So the cost is going toward someone bring me a carafe filled with coffee and the bill.
Refrigerator blew a fuse both nights, and our leftovers spoiled.
Staff was very helpful in resolving this.
Great location, convenient amenities, attentive staff
BySnowmeadow82
July 13, 2016
I only stayed here for one night, but I was very happy in my decision. The bar area was very clean and they had a variety of beverages to choose from. All of the staff in the hotel were attentive and seemed happy to help any way that they could. There was a security guard stationed next to the elevators, which made me feel better about too many non-guests coming and going. It was a very quiet hotel and we had no trouble sleeping on the comfortable bed. The bath tubs are kind of on the smaller side (at least in our room) but overall as a 4 piece bathroom they are very nicely tiled with great water pressure and nice lighting. Warning, the water will get HOT! Also, in our room the dial was opposite of what actually came out of the faucet. The room and bathroom were very clean and in good condition. I would definitely like to stay here again, maybe for a longer visit.
Front desk staff exceptional!
Bypahdolphingirl
July 07, 2016
It was so nice to be greeted upon arrival and every morning (and all day) by the friendly, personable front desk staff. After eight days, they felt like old friends!
Thank YOU!
Convenient
Byendtimer
July 07, 2016
Location was great, the price was great, the rooms were great, just a very good stay
Comfortable bed and great location
ByHealth Educator
July 05, 2016
Only thing I would do different is ask for a room that has a seat height toilet. The one in my bathroom felt like it was on the floor.
Property needs to be renovated
Byboxprinter
July 04, 2016
Room was in poor condition. Thermostat was falling off wall. Carpet looked as though it was twenty years old without being cleaned. Bathroom had been updated, but it was just patched up. I was told I was upgraded since I am a platinum member. I would hate to see the regular room if this was an upgrade.
Since I stay at an IHG property two to three nights a week, I see that this property needs to renovated.