Rated 4.4 out of 5 by 102
Rated 1.0 out of 5.0 by Fred5372 customer service
when I arrived at 12:30 am there was no attendant, only a security guard who was not properly trained.
My room had been canceled and no one notified me.
at check-in I was told that check-out was 11 am, I received a call at 10:15 that I w suppose to be checked out at 10 am.
July 17, 2014
Rated 4.0 out of 5.0 by ann88 Great staff, nice rooms I would come back again except for the early morning door slamming.
The check in was Good,
The room was ready and clean upon arrival.
The pool area and hot tub are clean.
We enjoyed our stay but it is a very noisy resort and at 4a.m. people were departing and slamming doors and making all kinds of noise, I guess some people don't have any respect for other guests.
Also the employee that left our checkout letter let the exterior door slam at 5 a.m. on top of all the other noise.
The holiday inn resort vacation clubs always have pro's and con's
The design and layout of the resort is compact and noise travels since all exterior room doors all face the center of the resort.
July 10, 2014
Rated 5.0 out of 5.0 by Tina 97 Great atmosphere for family
We have been coming to Gatlinburg for several years with my parents and my nephews ... The last few we have stayed at Holiday Inn Club and we love it so much! We get so sad when it is time to leave! All of the faculty are so friendly even when you meet them in passing and the rooms are perfect and so very clean! It is definitely our new home away from home! The activities they have are great for kids as well. Don't change a thing it is perfect! Also we love the higher floor for the great city and mountain views!
The Hill Family, Alabama
June 17, 2014
Rated 5.0 out of 5.0 by Ron707 Great place to stay
Staff were great. The room and pool area were excellent.
June 1, 2014
Rated 5.0 out of 5.0 by Tigger58 Fantastic location
Room size great & all facilities. Saff were friendly & nothing was too much trouble. Would have liked the option of breakfast on site. Pool & area a good size.
May 31, 2014
Rated 4.0 out of 5.0 by ssor Enjoyed Our Stay
We came to visit Great Smoky Mountain National Park. The resort is a very short drive from the park entrance, which made it a convenient place to stay. It was also within easy walking distance of many restaurants and other attractions. The view from our suite was beautiful. The facilities were first rate.
May 25, 2014
Rated 5.0 out of 5.0 by Greg1963 Gatlinburg-Smoky Mountain Resort
Wonderful staff! This facility provides the best accommodations in the Gatlinburg/PF area...it's not even close actually.
May 8, 2014
Rated 5.0 out of 5.0 by Florida34 Excellent place
We enjoyed our stay in this nice hotel, spacious suite and to have the fully equipped kitchen. Proximity to everything. The staff was friendly and helpful. Free parking. Lots of restaurants, shops in the street close to the hotel.
May 6, 2014