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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 303 reviews
90%
Recommend This Property

Ratings Breakdown

303reviews

  • 5 Stars
    212
  • 4 Stars
    56
  • 3 Stars
    16
  • 2 Stars
    8
  • 1 Stars
    11

Nice stay!

By

May 28, 2017

club

Overall our stay was good. Front desk staff was friendly and when our jacuzzi broke down, they had it fixed in under two hours. The room was very nice and the bed was comfortable. The kitchen feature was also nice seeing there wasn't any option for breakfast. Our only complaint was the sale pitch to try and get a timeshare with them. The sales women was nice to begin with and we told her it was unlikely we would get one as we were on our honeymoon and being newly weds, did not have a whole lot of extra money to spare. She started with a 30k timeshare which later magically became 7,800 trying to get monthly payments low. We told her, we did not think it was wise to purchase to which she got up mad and was rather rude, had a tantrum and walked away without saying anything to us. Highly unprofessional. Other then that, it was a nice stay.

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Great service

By

May 26, 2017

platinumelite

It was a well kept hotel with plenty of staff on hand. The waterpark was great for the kids and I stayed on my points which made it even better!

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IHG Mountain getaway

By

May 15, 2017

platinumelite

Great place to stay, friendly staff, and central to all the attractions in that area. Only negative would be the bed, which staff tried to resolve, but end result was same. Nowhere as comfortable as other beds at other IHG properties. Overall, we were satisfied with the stay.

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Great Service

By

May 11, 2017

platinumelite

Hotel Staff provided excellent service and accommodation. Great value at a superb loaction.

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OK Hotel

By

May 09, 2017

Nice hotel could use some work on cleanliness. Staff must of been having a long day, greeting was not so great. Could use a breakfast bar. I would recommend Holiday Inn Express next door.

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Great

By

May 06, 2017

club

This was a very nice resort. The rooms were clean , cozy and very nice. We were very satisfied and plan on returning in the future.

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Awesome Room

By

May 05, 2017

Loved the staff and quality of the resort. Room was fantastic.

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Good location

By

May 05, 2017

club

This hotel was conveniently located within walking distance of downtown Gatlinburg. Easy walk to restaurants and shopping. There was a large overflow parking lot out of our back balcony which did not make for a great view in the evening or at night. It could get a little noisy with car alarms going off and people being loud walking back to their cars.

I prefer renting a cabin in the Gatlinburg/Pigeon Forge area instead of staying in a resort type of hotel in a location like this.

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Great experience!

By

April 27, 2017

This was my first time staying at a Holiday Inn Resort and I loved it! I will definitely be staying at Smokey Mountain Resort as well as other Holiday Inn Resorts in the future. Great service, cleanliness, and atmosphere! Definitely recommend!

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Disappointing Indoor Water Features

By

April 21, 2017

club

Traveling with two children the water play area and indoor pools were the determining factor in staying at this hotel. We were extremely disappointed to find that the water temperature was so cool that our youngest did not even want to get in the water and I could not blame him it was too cold for me. It wasn't just cool...it wasn't even enjoyable. To top it off I noticed some people in the outdoor pool and stuck my leg in to test the water...to my surprise it was considerably warmer in the outdoor pool but the air temperature was too cool to be swimming outside.

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Service with a smile

By

April 18, 2017

club

We really enjoyed our stay and our grandson really enjoyed the indoor water park. We also enjoyed the convenient location to the local events. Add that to the great customer service and this was a great decision on our part. I will be recommending this to friends and family.

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Short getaway

By

April 15, 2017

As a Spire member I expected better than a room with a balcony that overlooked a roll-off dumpster loaded with construction debris and smelly garbage.

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