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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 295 reviews
90%
Recommend This Property

Ratings Breakdown

295reviews

  • 5 Stars
    207
  • 4 Stars
    53
  • 3 Stars
    16
  • 2 Stars
    7
  • 1 Stars
    12

Disappointing Indoor Water Features

By

April 21, 2017

club

Traveling with two children the water play area and indoor pools were the determining factor in staying at this hotel. We were extremely disappointed to find that the water temperature was so cool that our youngest did not even want to get in the water and I could not blame him it was too cold for me. It wasn't just cool...it wasn't even enjoyable. To top it off I noticed some people in the outdoor pool and stuck my leg in to test the water...to my surprise it was considerably warmer in the outdoor pool but the air temperature was too cool to be swimming outside.

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Service with a smile

By

April 18, 2017

club

We really enjoyed our stay and our grandson really enjoyed the indoor water park. We also enjoyed the convenient location to the local events. Add that to the great customer service and this was a great decision on our part. I will be recommending this to friends and family.

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Short getaway

By

April 15, 2017

As a Spire member I expected better than a room with a balcony that overlooked a roll-off dumpster loaded with construction debris and smelly garbage.

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Nice

By

April 14, 2017

club

Our whole stay was pleasant and comfortable... Also walking distance to downtown... We loved it all

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Nice hotel close to everything in Gatlinburg

By

April 07, 2017

platinumelite

This hotel is a great location to walking around town and also easy access to the mountains and hiking nearby.

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Great setting and experience

By

April 07, 2017

Very nice setting and atmosphere at this resort. The bed might have been a touch too hard for us, but that might just be us. Son said the fold out couch was the best he's slept on. Really nice staff and great experience. I believe you will enjoy the place.

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Best place to stay for a larger family if you want to walk to everything

By

April 07, 2017

club

The rooms here are huge and awesome. They can sleep at least 8 people and have full kitchens. You can also walk to almost everything in Gatlinburg. The new water park is great too.

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Family vacation

By

April 06, 2017

club

Chose resort as a meeting point for a weekend getaway with extended family members. Enjoyed our stay in spacious villa and related amenities (master suite w/jacuzzi tub, kitchen stocked w/basic necessities, patio w/mountain views).. Daughter enjoyed playing in indoor pool with playscape

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The worst stay at any IHG brand in over 20 years.

By

April 05, 2017

What could have went wrong, Did. No heat, woke up to 48 degrees. Fireplace didn't work. Kitchen flooded and flooded living room too, ceiling fan was broke and toilet ran all night. Such a bad stay, front desk apologized and said she would inform manager. Never received a call. What gives?

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Wonderful experience.

By

April 03, 2017

club

Highly recommended this resort. All staff we came in contact with were very helpful and friendly. Room and entire resort were very clean. Exceeded our expectations. If we had one small complaint was the room was not sound proof so we could here the small children in next room but didn't bother us. They were asleep before we were and must have hit the town before we got up. Great place to stay.

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Friendly staff

By

April 03, 2017

club

Staff were very friendly and did not stand around idle. If they noticed you looked puzzled they were asking questions to try and help with whatever we were trying to do.

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Terrific time

By

April 02, 2017

club

This was one of our best vacations. We loved the villa. All the amenities and space were terrific. The indoor/outdoor pool and hot tub were very welcoming. And the kids loved the water slides next door. Would gladly stay there again.

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