Holiday Inn Club Vacations Smoky Mountain Resort

At Smoky Mountain Resort, it's our commitment to do all we can to ensure the comfort and satisfaction of our guests. Our General Manager even provides his personal cell phone number to every guest at check-in. We're sorry to hear that you were disappointed in your stay. Later this summer, we're excited to be opening our new indoor water recreation center! We make every effort to notify guests of construction activity in advance and to keep them as far from the dust and noise as possible. We regret the disruption this created for you. Since you're an owner with Holiday Inn Club Vacations, we hope you will book a stay with us after the work is complete, so that we can show you how wonderful a vacation with us can be!

We're sorry to hear of your disappointment with your stay at Smoky Mountain Resort. It is our goal to delight every guest, and we appreciate your feedback. As an extended stay vacation resort, due to the size and amenities found in our spacious multi-room units, we perform cleanings between visits, replacing all linens at the end of each stay to ready units for the next guests. We do offer daily housekeeping and other services for a nominal fee. Because many standard hotels offer daily housekeeping as part of the rental cost, we send our guests a pre-arrival communication e-mail to inform them of what to expect at our resort. We regret any confusion. We're excited about our new indoor water recreation center, opening later this summer. Please give us your consideration for a future trip to Gatlinburg, where we can show you a truly wonderful vacation experience! Thanks for taking the time to share your comments.

We're glad you enjoyed your time in Gatlinburg at Smoky Mountain Resort! Our resort enjoys a beautiful location, in stunning scenery, just a few steps away from lively downtown Gatlinburg. We're excited about our indoor water recreation center, opening later this summer. To minimize the impact to guests of the work being done, we try to locate them as far away from the activity as possible. This can be more challenging during high-occupancy times like summer. Sorry for the disruptions you experienced. Hospitality and outstanding service are very important to us. Our General Manager even provides his personal cell number to every guest at check-in to ensure that any problems or concerns can be addressed right away. We hope you will come back to see us when work is complete on our new facilities, so we can show you how wonderful a vacation with us can be! Thanks for sharing your comments.

We're pleased to hear that you enjoyed your stay at Smoky Mountain Resort! Our team takes great pride in providing an outstanding vacation experience, and to making sure we address any issues our guests are experiencing. Our General Manager provides his personal cell number to every guest! Because we're a vacation ownership resort, our owners ultimately decide on the amenities and services we offer. Currently, the HOA has not elected to wrap the cost of lobby refreshments and some disposable unit amenities into the annual budget. We certainly don't mean for this to feel unwelcoming and appreciate your feedback. We hope to see you again soon, for more vacation fun!

We hope you enjoyed your stay at Smoky Mountain Resort and are sorry to hear of your disappointment with the IHG Rewards program. Since Rewards Points are something that our resort property does not control, we encourage you to make your feelings know to IHG Rewards directly, either by phone or e-mail. Thanks for reviewing our property; we hope to see you again soon, for another fun trip to Gatlinburg!

We hope you had a great time during your stay at Smoky Mountain Resort! It's our pleasure to welcome guests from all over the country for some Gatlinburg hospitality and fun! Because we're a vacation ownership resort, our owners ultimately decide on the amenities and services we offer. Currently, the HOA has not elected to wrap the cost of lobby refreshments into their annual budget, but rather to offer them as an optional purchase. We certainly don't mean for this to feel unwelcoming and appreciate your feedback. Thanks for taking part in one of our property tours; we are sorry to hear that yours ran longer than expected. Tours may sometimes take longer as we answer questions and attempt to craft a package that best suits each individual family. We hope to see you again soon, where we can look to exceed every expectation for a wonderful vacation! Thanks for your great review!

What a privilege for us to host your young family on such a special occasion at Smoky Mountain Resort! We're glad you took the chance on the long drive, and that we could show you the kind of hospitality we're known for. Please do come and visit again soon, with all the family you care to bring along! All are welcome. We'll be sure that Don and his team receive your kind comments. Thanks for your great review!

We're glad you enjoyed the accommodations and convenient location at Smoky Mountain Resort! It's our goal to delight every guest with the warmest hospitality so they feel like family, and to provide relaxing and fun things to do on-site. We appreciate your feedback about the pool and hot tub. Please come and see us again soon! Thanks for your great review.