 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Open Gallery
Loved it
ByRparton77
November 16, 2020
Excellent property. Family friendly very clean Great staff.
We really enjoyed our time on property. Wonderful relaxing time.
Cleanest Lobby
Bydbaird3333
November 16, 2020
It had to be the cleanest lobby I have ever seen not to mention the Covid-19 policy was top notch. They even sealed the room to assure you no-one had entered after the room was cleaned.
Late evening arrival
ByMichelle22
November 15, 2020
I was promised an upgrade as premium elite cardholder. The person at the check in counter first said there wasn’t a room, when I showed him I could book it online he said he isn’t able to make reservations and change it. After calling IHG they called the manager and got it switched as promised. It took entirely too long to check in.
Great place to stay at Smoky
Bysunilts385
November 04, 2020
Great place to stay at Gatlinburg with all locations at walkable distance. Attractions were easily accessible
Comfortable and safe
ByBig jon
November 03, 2020
It was very nice. Rooms were clean. Great location. Lots of room.
Weekend away
ByROBJO
October 20, 2020
I woke up to what sounded like a bowling alley on the floor above me. Room 710, hopefully not all rooms have this added feature.
Beautiful and Fun resort
ByMooretr33
October 20, 2020
We loved the roominess and cleanliness of our villa. The resort has taken safety precautions seriously to make you feel safe during this difficult time. Our children loved the splash pad and we enjoyed watching them play in an area where socially distancing was easily accomplished. We will definitely come back!
Need attention to detail
Bystrokerace25
October 18, 2020
We've stayed here several times in the past. It's very nice overall but they need to pay more attention to the details. The bathroom sink drain leaked, which I fixed. Washer and dryer area needed to be swept better. I just feel that they need to do a better job of maintenance and cleaning. Maybe develop checklists to help. I also believe there are much better values in the area.
Great location
ByQuill
October 15, 2020
Great location and very clean. The room was very comfortable with plenty of space to relax in. Staff were friendly and professional.
Over rated
ByDean
October 12, 2020
Very over rated We could have stayed most anywhere for much less. The last night we did change hotels.
Love the Smokies
ByRjdrennen
October 01, 2020
We love Smoky Mountain Resort! We come here often and always have a wonderful time!
Fun and relaxing
BySnowmom
September 28, 2020
Check in at 4:00, room wasn’t ready until almost 6:00, but it was very clean and we felt safe. There were multiple pool options, water playground, and hot tubs. They weren’t very crowded, so we were able to keep distanced from other guests. The room had a great view of the grassy area and chair lift on the main strip. We enjoyed having a jet tub in the room, but may be a bit hard for older guests to get in and out of for showers. The kitchen was nice, and seemed well equipped, we just have time to use it. If you might, get groceries on your way in from Pigeon Forge. The pancake house across the street was great!!