Rated 4.4 out of 5 by 86
Rated 5.0 out of 5.0 by MamaCass66 Peace and Tranquality
Had a fun and fantastic, 3 day get away, with family. We really loved the beautiful room and views outside. Every morning sitting on the deck I listened and watched the waters flowing over the rocks in the creek. It was very peaceful. And the resort grounds were very green, pretty, and well maintained. Our room provided enough space for us to spread out. We enjoyed eating and playing family games together at the big dining table. It was also very nice to be able to prepare breakfast every morning in our own kitchen. And, Relaxing in our own private Jacuzzi before going to bed was amazing.
Staff was very welcoming, polite, nice, and willing to help in any way. Thank you very much for everything and look forward to visiting again sometime.
May 11, 2013
Rated 5.0 out of 5.0 by Saric Definitely Recommend
We stayed for 3 nights in May. We were very impressed with how clean, large and well stocked our room was. Especially for the price!
The staff was very friendly and helpful.
The pool and hot tub were clean and well maintained.
The free wifi was great.
It was the perfect walking distance to the main strip. Close enough to walk to all of the restaurants, stores, etc. But far enough away, that it was quiet and peaceful.
We would definitely recommend it and would return for sure!
May 10, 2013
Rated 4.0 out of 5.0 by Dale7 Friendly staff and comfortable bed.
Convenient location to Main St only a few blocks. Staff at hotel very friendly and helpful. Rooms were nice and comfortable. Wish we had not taken the sales tour. Sales person was very nice until he realized that he wasn't going to make a sale. At that point he made some negative remarks that I did not appreciate. Unless you want to buy, suggest not taking sales tour no matter what they give away. Back to my stay, if I remove the sales tour from my memory, my wife and I enjoyed our stay in this hotel. I would recommend this location to others.
May 10, 2013
Rated 4.0 out of 5.0 by Feisty Average room
Old furniture. Not very. Luxurious. Not. Much of a v action feel. More like a rustic cabin but no amenities pool and hot tub closed
May 4, 2013
Rated 5.0 out of 5.0 by PS2013 Wonderful experience
We were in town for my nephew's wedding with many family members. We really enjoyed our stay. All of the staff members were very friendly and helpful. Our room was very nice and in 'like new' condition. It was great to have a suite for family members to come to so that we could relax and visit. We would definitely stay here again when in Gatlinburg.
April 25, 2013
Rated 4.0 out of 5.0 by erda 4 night Family Get Togeather
Our son lives near Raleigh-Durham and my wife had gone to Detroit to visit a friend and then flew out to spend a few days with our son. We decided to meet in Gatlinburg since my son was interested in visiting Dollywood and it had been over 30 years since we had last visited the area when we lived in Chattanooga.
We chose a two bedroom Villa and there was plenty of space for our party of (3) adults. We didn't use the kitchen facilities other than to make coffee in the morning and microwave cinnamon rolls but I was surprised how well equipped the kitchen was. We decided that if our daughter and her family joined us at a future date then getting the two bedroom and the adjoining 1 BR villa (they share a common entry foyer# would be perfect and cooking for the whole crowd would be no problem. A real alternative to the cabins in the area for those who mainly like staying in hotels while travelling.
I used the fitness center and it was clean and in good working order. We kept kept intending to use the indoor pool #outdoor hadn't opended yet#, it looked great but too many other things to do.
The Gatlinburg strip is about 0.3 miles down the hill and everything was walkable though after dinner the first night, my wife didn't walk to walk down and back again for dinner. My son and I spent the better part of one afternoon walking the strip and visiting various shops and attractions. It was quite different than the Branson strip which is several miles long from end to end.
Bottom line, very good central location with hotel like amenities for anyone wanting to sample all the interesting things in Gatlinburg, Piegeon Forge #too much traffic), the National Park and all the interesting surrounding towns.
April 22, 2013
Rated 5.0 out of 5.0 by Visitor126 Very Nice Suite
We stayed in a two bedroom suite and I was extremely pleased with the appearance, space and extras. Gas fireplace worked great and kitchen was equipped with everything. TV's were in each room and very good quality. I am very picky about hotel rooms and I was completely satisfied.
April 1, 2013
Rated 4.0 out of 5.0 by Beebreaker Spring break
Hotel room was comfortable, clean and spacious. Disappointed WIFI didn't work for 2 days and had to call front desk several times about it. Location is a short drive from park and a walk away from Downtown. Would recommend it to a friend.
April 1, 2013
Rated 5.0 out of 5.0 by Momsretreat2755 dp2755
We stayed in a two room Villa that was awesome.
I highly recommend. I have never seen a Holiday Inn like this. It felt like staying in a condo.
FYI- There is no restaurant or continental breakfast at all.
March 26, 2013
Rated 5.0 out of 5.0 by rider1426 Excellent Stay
Our suite was very nice. The resort was within reasonable walking distance to the main street downtown. We look forward to going back in warmer weather to enjoy the outdoor pool and fire pit. I would definitely recommend.
March 12, 2013
Rated 5.0 out of 5.0 by Shawn73 Great Stay!!!!
We reserved a "Villa" and it turned out to be the most amazing stay away from home we ever had. The room was great, the bed and pillows were perfect. The staff even moved a crib to our room for our infant son. Overall, the best stay at any hotel we have ever experienced.
March 6, 2013
Rated 5.0 out of 5.0 by BAustin72 Great Location, Great Quality
We would highly recommend this resort for your next trip to Gatlinburg. The rooms were very clean and the bed linens were high quality. And the convenience was the best perk of all. We parked are car and didn't move it all weekend- everything is in walking distance! We will definitely be back.
March 4, 2013
Rated 5.0 out of 5.0 Best Holiday Inn Ever!
This was the best stay I have ever had! Great room.. and large! Very clean, very nice staff, great location, walking distance to most everywhere we went.
My family will stay here again! Touchdown Holiday Inn Vactaion Club!
March 3, 2013
Rated 5.0 out of 5.0 by Reaves92 Great Weekend Trip!
This is our third trip to the Gatlinburg Smokey Mountain Holiday Inn. It is very clean, convenient, and quiet. It had just been remodeled inside. The staff is extremely helpful and careful to detail. Customer satisfaction is a must for the entire staff. I would definately reommend this resort!
March 2, 2013
Rated 5.0 out of 5.0 by dle4golf Great fun at the Gatlinburg-Smoky Mountain resort
We had 12 in our party for a winter vacation .. we had a great time and the resort treated us wonderfully .. the front desk staff was very friendly and welcoming every time we came through the lobby .. the activities desk was very helpful in helping book tickets and get a few discounts ..
The location of the resort is perfect for walking to all the attraction on the main street of Gatlinburg .. Just a great time ..
February 12, 2013
Rated 5.0 out of 5.0 by Rustybang Thanks
Was very nice stay there, was a new experience to my family and my self. sure we'll back in the future.
February 5, 2013
Rated 5.0 out of 5.0 by Angel2424 Excellent place for a relaxing quite vacation
I would highly recommend this resort was just there in January 2013 very close to town was able to park car and walk every where. The staff was very courteous and friendly and willing to help in anyway.
January 30, 2013
Rated 5.0 out of 5.0 by my3littlegirls BEST HOTEL
Best hotel I have ever stayed at!! Great location and walking distance to all attractions on main street. Booked as a last minute traveling thru the area, and look forward to coming back to stay!
January 29, 2013
Rated 5.0 out of 5.0 by Pinball1 overall
Although this place is doing renovation, it did not interfere with the stay. Staff was amazing, very nice, gave great info on local area things to do places to go. Pool was nice and open late, parking had easy access to elevators for loading/unloading. Rooms were confortable and attractive. We stayed in a two bedroom, full kitchen, washer/dryer, fireplace it was beautiful, beds very confortable. Great location (light 8) to things to do and only a short walk to everything in town.
January 29, 2013
Rated 1.0 out of 5.0 by Jon9 Disappointment
If you are trying to find this place based on the online pictures you won't. When we finally found the hotel we were locked out because it was nearly midnight. We had to stay in freezing rain/snow until a security guard came around and let us in. We were never shown where anything in the hotel was located. The room was very cozy, fireplace was nice and we loved the jacuzzi tub. The bed and pillows were very uncomfortable however, and we woke nearly every morning to kids slamming doors in the villa next to ours (we shared an exterior door???) The location of the hotel was by far the best thing about it. We could walk downtown in less than 5 minutes, or drive to the National Park without dealing with much traffic at all. Its not at all a terrible place to stay, just a major disappointment for the money we spent and the high hopes we had going in.
January 25, 2013
Rated 5.0 out of 5.0 by DAVANDVA customer service and front desk excellent
the front desk personnel were extremely friendly and helpful in everything we asked. the cleaning personnel were also extremely friendly and helpful. the room was very clean and had everything we needed. we would definitely stay again in the future
January 21, 2013
Rated 5.0 out of 5.0 by Jan330 Great Experience
We met our childrren and grandchildren in Gatlinburg to complete the holiday fun. It was the best choice to stay at the Holiday Inn Resort. The villas were so accomodating and the price was a real value. Location was excellent for all attractions.
Good time and would highly recommend. The staff was very friendly and accomodating.
January 15, 2013
Rated 5.0 out of 5.0 by 3AlwaysOnTheGO This place is amazing!
I have seen this property several times in hotel searches and thought it was an older hotel that I had previously stayed in. I WAS WRONG! This is a fairly new property and everything was great! The lobby was very inviting and we were received by a couple of ladies at the desk a well as one who helped with suggested local area attractions! When we arrived to our room, I didn't want to leave! We stayed in the 2 bedroom condo which was more than well equipped! These rooms all have a large jacuzzi tub with location varying depending on room type! Our room was equipped with a full kitchen that had everything you could possible need, including a corkscrew & a dishwasher! There was also a washer/dryer with a starter pack of detergent. We also had a balcony overlooking a beautiful creek and with a great view across the valley. I left my windows open the whole time so we could hear the creek! Not a spec of noise from the parkway even though we were very close! My little boy enjoyed watching the tram & chairlifts go up & down the mountain! If you are going to the area & are even debating thi property, I highly recommend that you try them out! Is should be noted, too, that some upgrades are occuring at this time but they did not interfere at all with our stay & they are suppose to be completed I believe sometime in March!
January 15, 2013
Rated 4.0 out of 5.0 by Bubbaja Smoky Mountian Christmas
My wife and I stayed at the Gatlinburg-Smoky Mountian Resort the weekend prior to Christmas. The lights were beautiful as the view from our 6th floor room. We were treated like family and were called by name. Everyone was just as nice and helpful as could be. This will be our place to stay as we were truely taken care of. The resort is close to everything and a fun place to stay rain or shine. You can just sit in the room, on the balcony, relax by either pool or enjoy the town!
January 10, 2013
Rated 5.0 out of 5.0 by Reno Smoky Mountain Magic
this resort is a prime location for all the smokies has to offer. Clean comfortable room , reasonable rate...will definitely come back to friendly staffed resort
January 7, 2013
Rated 5.0 out of 5.0 by William11 Great Vacation Experience
Great time. We were treated special at all times. A friendly staff that couldn't have been more helpful. Suite was extremely clean and everything needed was available. Will absolutely stay at this establishment again.
December 17, 2012
Rated 5.0 out of 5.0 by KC12 EXCELLENT AS ALWAYS!
I work in the area a few times a year & I always stay at this resort. I usually bring family with me to enjoy the area & resort. They utilize the pool & workout areas. The staff is very friendly & helpful. I would recommend this property to anyone that wants an enjoyable stay!
December 5, 2012
Rated 5.0 out of 5.0 by Spiritll It turned my work week into a workcation
My wife and I stayed with you guy's in late November. I was there for work and my wife was there to relax and get away from her hectic schedule for a few days. We were extremely pleased from the moment we walked into the resort lobby. The front desk personnel were very knowledgeable with the property as well as the surrounding area. After checking in, we made our way to the villa. The accomodations were impeccable. The furnishings were all like new including the carpets and drapes. The kitchen was well stocked with everything needed to prepare a gourmet meal. The bedroom had a very comfortable bed and there was plenty of room to spread out.
We both so much enjoyed our stay that we are planning a trip back for a real vacation.
Thanks so much Holiday Inn for a very memorable workcation!
December 5, 2012
Rated 4.0 out of 5.0 by bjcer rooms
The condo was very clean, extremely accommodating for families who need some privacy. The only complaint we have is the furniture was very old (sofa and chairs). The kitchen was well supplied for cooking, the bathrooms and showers were very nice, clean and large. Just really needed upgrade for furniture in living area.
November 30, 2012
Rated 5.0 out of 5.0 by doll75 Great room!
We stayed in the two-bedroom King Villa on our recent visit. What a gorgeous place! It was reasonably priced and I could easily imagine staying for a week with the fully-equipped kitchen, dining area, living area, two bedrooms and baths and great location to the strip. We will definitely stay here again.
November 25, 2012