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Rated 4.1 out of 5 by 799 reviewers.
Rated 3.0 out of 5.0 by hot water , IHG members rule against we have take a shower all family but cold water come 2 person that why my daughter cold she have a fever.. we going to orlando centra care and then i'm platinum member that why ask a late check out they said this room maintenance issue all guest check out 10 AM this is not a my issue this is hotel issue for push to guest . other issue is Front desk they are already know. my room going to maintenance . check in time i am ask late check out they said ok. my late check out request denial i am very disappoint this Hotel . December 4, 2013
Rated 5.0 out of 5.0 by Great stay The room and pools were great. Family vacation to spend thanksgiving together. We were in the west village and the fireworks nightly at magic kingdom and Epcot were awesome from the screened patio. The check in line moved very quickly and after only one call regarding the timeshare offer, we were not bothered again. Family enjoyed the pools even though it was too cold for some of us. They were heated nicely! Close to everything! We will stay there again. December 3, 2013
Rated 4.0 out of 5.0 by Big Resort, Comfortable Stay We stayed in this hotel for a couple of nights the week before Thanksgiving, our room was located in the older area of the resort by the Marketplace store and the main registration building. The room was clean and neat, does need some updating though as the kitchen appliances and cabinetry is done very cheaply. It takes a long walk to get to the other end of the resort where the pool and lazy river is located. Takes a while to wait for the resort bus to come by to pick you up. We had checked out of the hotel to go to the west coast of Florida for a few days and then came back for 4 nights during Thanksgiving, we were in the newer 8200 building close to the big pool and lazy river. This was definitely an upgrade for the room with everything newer and comfortable. The only real negative was taking the time to go on tour with the sales department for ownership in Orange Lake. The sales person was nice enough, we told her up front that we only had 90 minutes and that we were not going to buy anything today. It took over 2 hours however and she brought in her boss to try to close us. Again I told him that we were not buying today and he proceeded to cut price 3 times and then asked each time for the sale. I told him no and the last time he looked over at our kids and said to them, "see that boat leaving shore and you are not on it", he became very abrupt at that point and then left. This guy also told us how great his job was (which is good), but then proceeded to say that he joined the sales staff when he found out how much money they made. You can verify this by looking at the parking lot where the sales people have designated parking spots and you will see a lot of high priced automobiles which is fine with me, just don't brag to me about it when you are trying to sell me something and talking to me about the great value. December 2, 2013
Rated 5.0 out of 5.0 by Best Customer Service I Have Ever Experienced My stay was for my daughter's 15th birthday. Being the only adult with 5 teenage girls, you would think that I would have been incredibly stressed out. It was IMPOSSIBLE to feel any stress while here. The experience started with Ginny Paniagua , the nicest, most knowledgeable employee I have ever come across. She went way above the call of duty to ensure that this special occasion was indeed special. The quality of the rooms as well as the resort as a whole was impeccable. Nothing to complain about.....but the service was so good that it far eclipsed the quality of the resort December 2, 2013
Rated 4.0 out of 5.0 by Cleaning Service Costs Extra This is undoubtedly a beautiful and well-maintained resort. This property, however, is different from all the other IHG properties I ever stayed in the past in that my apartment was not cleaned daily. In fact, my apartment was not cleaned at all during my 4-day stay. Had I stayed 10 days, I was told, I would have earned one free room cleaning. Otherwise, cleaning costs extra which I discovered during my stay. December 2, 2013
Rated 5.0 out of 5.0 by Great place I was only there for a night but the unit was beautiful and pool very accessable. I walked around the Lazy river at night and it was unforgettable. Definitely reccomend River Island to anyone who chooses this resort. November 30, 2013
Rated 3.0 out of 5.0 by Resort outside areas are marvellous, not so the villa We have enjoyed several vacations at Orange Lake, as usual the grounds, the scenery, the wildlife were wonderful but the villa was a big disappointment. The safe did not work, could not be repaired and was not replaced. The kettle should have been in the dumpster, the drapes were off the rails, there was no inner shower drape, the patio furniture was a disgrace and dirty on arrival, the TVs are small even by UK standards, the mid-stay service did not happen. The resort has some serious catching up to do. November 30, 2013
Rated 5.0 out of 5.0 by Great Stay I have stayed in dozens of hotels and resorts through out the years and this has been one of the best . The amenities were great, the staff very friendly and knowledgeable. Plenty of activities to keep the kids busy for hours. All in all it was an excellent stay. Thank you Orange Lake November 28, 2013
Rated 5.0 out of 5.0 by GREAT Value, location and very clean. Make no mistake about it, this resort is very large. We had no problem finding parking anywhere we went within the resort. The grounds are beautifully maintained and cared for. Shuttle stops were everywhere so no problem getting to any of the activities or pools. You name it and this place has it, Golf, tennis, basketball, swimming, fitness center, water sports and more. The resort has security checkpoints at the entrances and we felt safe at all times. I only have one complaint, the pillows were horrible (we ran to WALMART to get new ones). Our 2 bedroom condo was very clean. The location is very close to Disney and tons of restaurants and stores. So many activities for every member of the family are scheduled day and night.. I plan on coming back next year because of the secutity, location, price and cleanliness, GREAT VALUE!!!!! Almost forgot, fireworks every night in the distance, that could be seen from our screened in patio. November 27, 2013
Rated 5.0 out of 5.0 by brilliant we had a week at the orange lake resort .our 2 bed apartment was clean and super spacious . the little touches such as a welcome service pack that had tea ,coffee,washing up liquid etc was really thoughtfull ,you were equiped from day one . the resort was clean and the staff friendly .our apartment was a 2 minute walk to the pizza & restaurante shop ,and a starbucks coffee to start the day every morning was great . the pool area we visited was excellent too i spent my afternoon on a hammock whatching the kids having fun in the pool. the only thing we did after reading the reviews on here was to unplug the phone to stop the sell calls . it works . location wise the resort is on the 192 and only 10mins from disney .will we go angain ? too right . should you go ? yes . November 25, 2013
Rated 5.0 out of 5.0 by Amazing Service and The Villas were Spacious I would recommend this Resort to all Familys I stayed in the one bedroom villa and it was amazing, lots of space great size kitchen as well as the staff were amazing. I will definately be returning to Orange Lake Resort :) November 22, 2013
Rated 2.0 out of 5.0 by Disappointed We've been owners at Orange Lake for twenty years and for many of them we had wonderful holidays and our children have so many happy memories. Sadly though in recent years the annual maintenance charges have risen whilst the standard of the resort has not kept pace. On this visit there were so many things that appeared to have slipped. The staff we encountered were generally ill informed,and inefficient which really made us begrudge the fixed 18% gratuity. As for the resort, on the surface, it still looks great but but the quality in the apartments has deteriorated substantially. Silly things like non matching mugs, and not even a full set of matching glasses. the apartment is for eight people but no longer is there sufficient cutlery, and again it didn't match. These days we mainly want to play golf on the Legends course, the staff in the pro shop were not as friendly or welcoming. We play early and previously have always been able to get coffee before starting at the Legacy but this time it was closed and as for seeing a beverage cart, that was a joke on our second round we teed off at 7.32, the Legacy was still closed after nine holes and the beverage cart didn't get to us until the fifteenth. With great sadness we've decided we will not be going to Orange Lake again. November 21, 2013
Rated 4.0 out of 5.0 by Comfortable and well-equipped The room / apartment was a great size for 2 adults and 2 children; equipped with all the basic amenities and a few nice extras such as blender, etc. This property is enormous and difficult to navigate without a car, but there are regular shuttles to take you around the property. The only negative was the sloppy decoration of the master bathroom - it seemed like it had been finished off in a hurry as there were dried paint spots on the surfaces and floor, and had a little half-finished feel to it. But otherwise, it was a really great stay in a comfortable hotel. IHG Rewards Club recognition was low, unless you count the invite to discuss timeshare options with them. November 21, 2013
Rated 5.0 out of 5.0 by All around enjoyable experience We had an all around enjoyable stay at Orange Lake Resort. The suite was roomy, clean and functional. The price was very reasonable for the suite as well as for the food and beverages. I would recommend this resort to anyone interested in a vacation in the Orlando area. November 19, 2013
Rated 5.0 out of 5.0 by Amazing Property and Value I had been searching for a place to stay for a few days before a conference in Orlando. This property offered 7 swimming pools and a lazy river all available to every guest. There was also nine restaurants in the property. The location to shops and Disney is great. We paid $90 per night for a room with two queen beds and a pull out love seat. The room was also had a kitchenette complete with dishwasher, mini fridge, cook too and micro/convection oven. Be aware they do want to sell time share, when they offer you money to take a tour. November 19, 2013
Rated 5.0 out of 5.0 by Good vacetion It's good resort for relax and clos from desny world and good for cheldren due to the swming pols . Its rely fun . November 16, 2013
Rated 5.0 out of 5.0 by Good Resort It's good Resort for relaxs and fun and you can go to disny world in tow munt . November 15, 2013
Rated 4.0 out of 5.0 by Beautiful resort This is my fourth time staying at this resort and will be back for more. This trip was a couple only trip. We left the kids at college. They weren't happy. We all love this resort, The other couple we were with actually own here. We have traded before but we stayed this time with Holiday Inn points. Check in was a breeze and we were greeted as Platinum Elite Members Immediately. We did receive an upgrade to RIver Island. Staff was very professional and the manager came out to greet us personally. The room was exactly what I expected and very clean. We did visit the hot tub and pool area which was also in great shape. Everyone was friendly and greeted us. The only problem other than a broken garbage disposal, ( No big deal) was the uncomfortable pillows. They were big and bulky which made it hard to get to sleep. Change the pillows and you would get 5 stars. November 15, 2013
Rated 5.0 out of 5.0 by the place is amazing we had a awesome time with all the live entertianment the pools are awesome and the golf was great beautiful coarses November 14, 2013
Rated 4.0 out of 5.0 by Resort Experience Overall stay was good. We booked two three bedroom villa's & stayed for 3 nights. On day 2 I called in to ask for coffee as there was only one coffee pack in the room. Spoke with someone & asked her about the coffee. Her answer was a flat we don't provide free room services. I told her I don't need room service but for a guest who is paying for three bedroom villa for three nights atleast you should provide 2 or 3 coffee packs. Her answer was you can complain about it. I asked her is there a manager or someone who I can speak with. She said you can come here to registration office and meet & complain. I just left it at it & we did not have coffee packs for the next two days. This is the plight for a Platinum member who paid for three nights stay.... It's unfortunate. But both the families/kids had a great time. For not the coffee & towels, we had a great time... November 14, 2013
Rated 5.0 out of 5.0 by Brand New 2 Bedroom Villa At the last minute we decided to come in for our weekend a night early. I booked this resort on a whim, with some apprehension based on a few reviews about high pressure sales, and I am really glad I did! First, let me say I told them I would not be interested in their site tour or a sales pitch right at check in. Rayshell, who checked me in, never lost her smile and never mentioned it again! I also read reviews about not being recognized as a platinum elite member and not only is there a board with recognition at the entry, everyone I encountered recognized me. I was escorted to the desk near reception but they never mentioned a tour or sales; in fact, they gave me a bottle of wine, some snacks, and a voucher. The entire check-in process was quick, thorough and friendly. When we got to the room was when we were really impressed with this resort. Because of my status I was given a 2 class room upgrade to the 2 bedroom villa and it was really nice. We had an end unit with parking off the street in front of the villa. It was spacious, clean and everything was brand new - I mean everything! It was on the golf course so both patios had an excellent view. We were lucky to be just around the corner from most activities but I did see the resort shuttle go by frequently for those further out (this is a HUGE resort). The 2 bedroom had a full kitchen (complete with cork screw to open our complimentary wine), master bedroom with ensuite bath with separate shower and whirlpool tub, a 2nd bath connected to the 2nd bedroom which had 2 double beds. There was a full dining room and separate living room. There was enough room for everyone to spread out and relax. The only "issue" we had was that our front door did not lock; however, there was a deadbolt and safety chain so we never felt unsafe and notified the staff upon checkout. They also have a very easy express checkout system as well so checkout was a breeze and did not require a visit to the lobby; simply call and leave your time and room number then put the keys in an envelope provided at check-in and drop them at the gate on the way out. Easy! We will definitely stay here again, except next time we'll stay longer to enjoy the amenties on the resort grounds! November 14, 2013
Rated 5.0 out of 5.0 by Frequent Visitor By far is my favorite location throughout the IHG chain and I spend in excess of 160 room nights per year traveling on business. This was my 4th visit in 2013 and I'm looking forward to my next one in December. Overall, this is a resort, not a hotel and I think most of the negative reviews are from guests who lost sight of this. Personally, I prefer not having housekeeping constantly knocking on the door, especially when my family is enjoying their vacation and just wants to relax. The facilities are well kept and clean, the rooms are well stocked and service is a phone call away. Concerning the cons, I would prefer they would accept cash as I would use the dining facilities more often as I get per diem and it is always a hassle to segregate these expenses off my corporate account. In addition, even though my company pays the bill on every stay, I don't enjoy the constant calls asking me to take the tour so I can be pressured into buying a time share, even after requesting to be placed on the do not call list. Overall, these are very minor issues and I would highly recommend this location. November 14, 2013
Rated 5.0 out of 5.0 by 1 bedroom villa the check-in experience was excellent! the room was also. November 12, 2013
Rated 5.0 out of 5.0 by Recommended place Recommended place. Good resort mood. Very close from disney world parks. November 11, 2013
Rated 5.0 out of 5.0 by Better than expected! We were pleasantly surprised with the 2 bedroom villa. The villa sat right on the golf course, and I was able to drink my morning coffee on the patio while watching the golfers. The villa was spacious and had everything we needed. The resort offered many activities for all ages. I highly recommend this resort. November 11, 2013
Rated 1.0 out of 5.0 by VERY DISAPPOINTED I booked this at this location because I am an owner of a week at Orange Lake and I only needed a 2 night stay. The first room I was put in was overlooking the dumpster, after talking to Brandy at Guest services she was kind enough to move my room. The view was much better if only I could see better thru the dirty window, and it has been that way for a long time, you can see the build up of dirt on the outside of the window and bird droppings all over the rail outside of the window. After dinner we went back to the room to settle in for the night, found out that there were no blankets for the beds and there was only 1 pillow. I called housekeeping and after 3 calls to them it took over an hour to get the blankets we requested. This is not what I expected out of Orange Lake. I could have stayed at a hotel closer to SeaWorld but I wanted to be comfortable where I own a unit. November 10, 2013
Rated 5.0 out of 5.0 by Disney Vacation October 2013 Our stay at the Holiday Inn Villas was fantastic. Plenty of room for a family of four with two teenage boys. We loved having a washer and dryer in the suite. We transferred to this hotel after a bad experience and were blown away with the cleanliness, spacious villas and amenities. We will only stay at this location in the future. It is gorgeous! November 8, 2013
Rated 1.0 out of 5.0 by BAD SERVICE The hotel is very nice, but service is VERY deficient. Hotel charges Resort fees but do not provide a resort service. Hotel does not clean the room nor changes towel of the room unless you stay over 10 days and if you want to get the towels changed they will charge you for it. I requested to get towels to be changed after a day long at the parks and being around 1am, and had to wait until 2:30am to get them, as supposedly they did not have personnel available to deliver the towels, but there were 3 people at the front desk when I arrived less than a minute before. How many check-ins do they have at 1am and why can't these people get the towels and take it to a guest? I have stayed in many hotels and resorts worldwide and this is the first one with such a bad service. I believe that the hotel is too big for the managers to handle. ICH needs to get the right people to manage this property. First and last time at this hotel. Do not recommend it. November 6, 2013
Rated 5.0 out of 5.0 by Well maintained pool areas and spacious rooms On our last visit we had a problem with our room. I am handicapped and was assigned a ground floor that had been flooded previously. As you entered into the foyer grass and tiny worms were all over the floor. Bedrooms and bathrooms also had these tiny worms all over the place and the carpet was wet in places causing a mildew smell. House cleaning was aware since they had unplugged all the lamps in unit. We called front desk and let them know this room would be unacceptable. We had come with some friends that were in the same building above us and we wanted to be together but was not possible. We had to call 4 times and 3 hours later till we received another room far away from our friends. We have stayed at this resort at least 10 times and had never experienced this problem. After settling in all was wonderful and were able to call in several pizza's and ate at 10:00PM. The units are always well maintained and the pools are fabulous. I love the zero entry at pools due to my handicap. The facility is great for families, couples and 55+. Orange Lake has something for everyone. The atmosphere takes you away, feels like a real vacation. We have rented a cabana by the Lazy Lagoon that has such nice amenities and special touches. I recommend this place to all our friends and they go often enjoying it as well. They allowed us a late check out due to the problem we had on arrival. Will visit again in the Summer several times each year. November 5, 2013
Rated 4.0 out of 5.0 by good value for vacation. a huge resort area in Orlando. The room are pretty old and lack of maintaince, but very good value for long time stay. November 4, 2013
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