 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.2
86%
Recommend This Property
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Excellent villas and wonderful resort
ByLori7
July 21, 2017
My husband and I haven't been on vacation in 9 years. We finally went to Lake Orange for a romantic getaway. The villa we stayed in was absolutely wonderful and very clean. We had such a great time. I would highly recommend this resort!
Great overall but be prepared to be nickle and dimed
Byamberfro79
July 20, 2017
Our arrival was disappointing. The hotel was aware that we'd be arriving around 2 am and that we'd have three adults and two children. When we got to our room the pull out bed had no sheets or pillows. I went back out to ask the hotel clerk and there was nobody to be found. At 2:30 in the morning after traveling all day I wandered around the hotel looking for a vending machine to get water. There are none anywhere! I finally found a security guard that allowed me into the staff lounge where I could buy waters. After calling from the room to ask for sheets, we waited at least 30 minutes. We were exhausted and pretty mad at that point.
The next morning we were awaken with a 8 am phone call trying to talk us in to going to a timeshare presentation. All that aside the room and the bars although pricey were fun and had good service. The grounds are very nice and the entertainment and activity options are great. You have to pay for tubes in the lazy river which I wasn't aware of and I think is pretty dumb. The location is convenient to grocery shopping and restaurants. My debit card was incorrectly charged pending three times for the room deposit , which we had to straighten out. Anything they can charge you for they will certainly try.
Dirty pools and obnoxious guests
ByKMC88
July 19, 2017
There were way too many obnoxious and drunken guestsat this Resort thus causing the pools to be dirty and unkept and unappealing to be in. The manager did do his best to take care of things but I believe a lot of what's wrong is out of his control. They focus too much on discounts for timeshare presentations and this affects the experience.
Awesome place
Bynaughtyca
July 19, 2017
we rented the 3 bedroom villa and the building has elevator which is a big plus, the room is very clean and free of smell. the resort itself is very big, parking is adequate and pool area is clean. In my opinion the lazy river float for $10 a piece daily is too much, you guys need to allow people to bring in floaties, not the big tubes but just foam floaties. let the tourist pay for the floaties, we Floridians have our floaties
Dirty room
ByLucia
July 18, 2017
It was very uncomfortable going back to bed after find out sheets werw dirty
Customer Service
ByKitty
July 17, 2017
When the problems arose with our villas, customer service was horrible. The mix up caused us a day at the parks and all they did was extended check out to noon which was not honored by staff and refunded $109 to one of my rooms and not both. Both of our days were disrupted because I felt the need to handle it because I was the travel agent.
Good Stay
ByDebra
July 16, 2017
Good Stay.
Room was nice. High chair and crib was not in room and was brought our 2nd day. Was called at 0800 in the morning for a tour. This is very early with 2 kids and when on vacation. PHA golf in area and was notified late and waould of like to attend.
Hotel and river and golf was good.
Was not told about points for purchasing on resort.
Hotel was nice and clean.
Buen trato.
ByLeonsixela
July 15, 2017
Excelente servicio al cliente. Staff muy atento. Villa muy cómoda. Hay que pagar por cada atracción y servicio adicional pero conforme con la atención.
Great resort
ByGonzo
July 15, 2017
We had a great time! Clean spacious rooms and wonderful experience with Owner's Services.
Great resort
ByTdm1234
July 14, 2017
Overall love, only wish pools and such would stay open later at night. When on vacation we like to play more than sleep, so with everything shutting down relatively early for a resort was a small bummer
Disney Vacation 2017
ByMeme
July 13, 2017
My kids love it here and so did we can not wait tell next time think I going to bring my mother. See y'all 2019 maybe before
It's cool
ByKizmac
July 13, 2017
Overall beside the need to have extended pool hours and increased parking for handicapped my stay was great. I don't
Like
The sales and marketing gimmicks that are are
Used watch out!!!