 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Open Gallery
Comfortable,clean ,organized rooms
ByDianesobo
May 31, 2023
The resort has more than enough to offer for all age levels. The lazy river was one of our favorite places to be and splash lagoon was our favorite pool. The tradewinds had excellent food and Paison beverages were excellent. Enjoyed the stores all being in Close vicinity to orange lake. Made grocery shopping so much easier. Would have liked the restaurants to stay open later in the evening. Loved Miller Ale house and Margarittaville for browsing. Sea world trip was definitely a plus along with Disney Springs trip. Enjoyable time by our family.
Friendliest staff, super clean!
BySptdrnbw
May 28, 2023
Our villa was amazing. Now no other hotel will compare!
Friendly staff and beautiful experience
ByJlynn18
May 28, 2023
My family came for 4 nights and were immediately impressed with the property! There were multiple beautiful villages and it looked like its own city. We were impressed with the many things to do, the food options that included vegan and gluten free and the cafe! We will definitely be coming back!
Birthday love
ByPure gold
May 26, 2023
Absolutely love going here each time we have been here I’ve loved it more and more, from the villas to customer service restaurants pool everything! I must experience for pure relaxation
Great property with tons to do
ByRndrewg
May 25, 2023
We had a wonderful time after a small snafu at checkin. The property is huge with many pools to choose from. Great food options on site and nearby.
Second time at property - not as great this time
ByDanish901
May 23, 2023
I've previously stayed at this property before and enjoyed the condo like rooms & closeness to Disney. This review is rated compared to other IHG properties in the Orlando area.
Check in was more awkward this time. I was given a sticker and a $20 gift card for being an ihg platinum member. I thought the gift card was for food or beverage on property but after checking in at the first counter, I was transferred to a time share like agent at a different counter in order to be given my room keys. After 2 sales people pressuring me, I make it clear I did not want a sales pitch and as a parks annual passholder would not be purchasing park tickets though the hotel. At which time the agent ripped up the $20 voucher in front of me so I never really knew the purpose of it but assume it may have been for park tickets.
Within the room itself, I was disappointed the microwave would not power on. I traced the plug back into a cupboard that had severe water damage. I suspect the electrical outlet was damaged. I called maintenance the next day (it was too late in the evening when we realized it was not functioning). While we were not there when maintenance came, I could tell a new outlet was installed in the wall. However, my friend I was staying with stepped on an achor nail that was left behind on the floor. I also called to have the toilets addressed as neither in our room were flushing properly upon checkin but it was never addressed.
I would also like to see more attention given to creepy crawlies in the room. While I understand it is Florida, I did have to dig a large 2" palmetto bug (cockroach) out of my suitcase when it was time to pack to go home. I also had to trap and remove a large gecko from the bathroom during the stay.
The pros were closeness to Disney parks and large amount of space (2 bedrooms).
Very clean rooms and property
Bytrixie1622
May 17, 2023
I visit this resort once a year to visit friends. It is very clean!!!!
Nice And Peaceful
ByWebdon
May 16, 2023
Great location. Arrive but front desk was not very friendly and did not greet us with a smile. She did not clearly explain how to find our room. we drove around for a while before realizing which building is ours. All guest should be treated the same like human beings. his was the first time my wife and i visit this location. I was not impressed with a first impression
Beautiful rooms and all the amenities
ByEstephens4887
May 14, 2023
Our room was beautiful. The beds were comfortable and all the pools were great! The kids had the best time! We really enjoyed floating in the lazy river.
Great property
ByJamo0328
May 09, 2023
Villas are perfect for families. There is plenty of room. Having a full kitchen and laundry is amazing. Pools are great. Many amenities for a great vacation. Friendly staff and good service at bars and restaurants.
Huge Resort
ByRachel2427
May 08, 2023
Be prepared to walk or you should rent a car to stay on this resort or request poolside rooms. We booked here due to another team at our organization booking here. Out of the multiple families that booked at this resort, we didn't run into them.
If you end up coming in the back entrance, be prepared to get lost. They need to add more signage to direct those whose GPS brings them into the back entrance near the Publix. We had to call the resort to guide us to the main building. Overall, it was a nice place to stay. We rented a 2 bedroom villa. The villa was outdated, however gave us the space we needed for the family.
Lost our reservation
ByGodio
May 08, 2023
We had a reservation from Fri April 28th - Mon May 1st. The whole purpose of our stay was to celebrate mine and our sons birthday. On Sunday the 29th there was a knock on our door, and it was maintenance. I explained we had the room until Monday and there's no need for service of the suite, as we were already setting up to celebrate our birthday. We had 3 different people knock on our door whom thought the suite was not being occupied. I finally called Resort Services to see what was going on, to be told we needed to check out or pay for an addition night and stay in a different suite. I explained that my IHG reservation showed I had the suite until Monday and I did not want to change rooms. She was very rude, treated me as if I was trying to stay for free. I finally decided to drive to where the front desk was located, so I could speak with a manager. I was told once again, that if we wanted to stay, we would need to pay for another night, even though I had proof of reservation. We ended up packing and leaving it was because I was so humiliated