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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 2556 reviews
85%
Recommend This Property

Ratings Breakdown

2556reviews

  • 5 Stars
    1447
  • 4 Stars
    559
  • 3 Stars
    240
  • 2 Stars
    169
  • 1 Stars
    141

Love the extra living room space and kitchen

By

December 11, 2019

1 bedroom suite was great. Kitchen and extra living room space was very nice.

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Suites are like going to a home away from home!

By

December 09, 2019

We love Orange Lake Resort. It is safe, comfortable, and extremely clean. The resort has everything you need and you do not even have to go off property. The restaurant food is very good with a diverse offering. The water options with pools and the lazy river are clean and plentiful. The staff is always available to help when needed or answer questions. Everything is so easy at the resort that it makes you not want to leave, but if you do the resort is centrally located to all Orlando parks and activities.

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Pleased aspunch

By

December 09, 2019

club

Orange Lake Redort! This was my second stay in 5 years with family of 10-13.
Staff was very accommodating in getting us 2 villas together.
Reasonable prices for food, drink and room.
Internet could be much better.

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Great Time

By

December 07, 2019

I thoroughly enjoyed the amenities. I was also able to relax and enjoyed the food.

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Using points to stay results in worse units available being allocated

By

December 07, 2019

I have always been a big fan of the property and have stayed their over the years at least on 12 occasions.
On my last 2 visits I have used reward points (Do the local management have any idea how much money I need to spend to earn enough points for a 7 day stay) earned through loyalty to the brand, I even have an IHG credit card.
My preference, which I have communicated many times is to have a single story unit in the west village, when I pay this is what I get, when I use points as on both recent occasions I have been accommodated in the worse possible units.
This visit I was part of a six block with the outlook of hedges on the very edge of the estate, on my previous visit I had a room with rain water running down the walls in the kitchen knocking out the power, the remedy was to run cables throughout the unit and ask me to be careful not to trip on them.
I have now realised that being a SPIRE member gets ZERO recognition when it comes to room choice being provided. I got no follow up to my complaint, however I did receive several calls trying to get me on the Time share tour, even though I told them up front not to call me on this.
As a SPIRE member this has left me with a bitter taste and as a result I will never book into any IHG property in the future.

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Nothing special - people

By

December 07, 2019

Overall disappointed on this stay. We had many issues from not being allowed to do the Holiday Inn Club Promotion like we were told we were going to be able to and then problems getting in our room on 2 separate occurrence due to issues with the lock and not reading our card. We had to drive back to the office about 10 mins away late at night when all we wanted to do is get to bed. Not real happy with stay.

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Nice property to stay

By

December 07, 2019

club

Excellent service. We would definitely recommend this to our friends

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Beautiful secret in Florida

By

December 06, 2019

This property is absolutely beautiful! Rooms are gorgeous,clean and I felt so safe in this resort!

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Nice place

By

December 06, 2019

club

Room was spacious, beds were ok but you could feel the springs...was a cold night..heater made the rooms hot but living room was still freezing..we had people sleeping there so we couldn’t turn the heat down..

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Wonderful stay at holiday inn club vacation

By

December 05, 2019

platinumelite

My friend and I have spent one night at Holiday Inn club vacation. It was a nice experience there.

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Love this property

By

December 05, 2019

So many things to do, you really don't ever have to leave!

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Birthday Disney weekend

By

December 04, 2019

platinumelite

Great service. Room was very clean. Enjoyed our golf course view.

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