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Rated 4.6 out of 5 by 286 reviewers.
Rated 4.0 out of 5.0 by RELAXED STAY Pleasant and helpful staff; great breakfast, comfy mattresses. Smelly elevator. July 25, 2014
Rated 5.0 out of 5.0 by Rough start turned out to be a great trip. When we arrived at the hotel we had been driving for several hours from Oklahoma and had just been through a hail storm on I-40. Jalena welcomed us and was a great help. On the second day after returning from dinner we found that the air conditioner was not working. Jalena found us a new room within 10 minutes and brought the keys up to us. Since I was not feeling well on the second day we decided that we wanted to stay another night, My husband spoke with Jalena and she had us booked for another night with no problems. The only bad thing that the pool was closed on Monday for a few hours but the problem was fixed and we were able to enjoy the hot tub again. My husband and I enjoyed the location in the fact that it was close to OLD TOWN but far enough away to be quieter. Overall our stay was great thanks to the wonderful staff. July 25, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Affordable, clean, comfortable accommodations. Would do it again. July 23, 2014
Rated 5.0 out of 5.0 by A Pleasure Once Again... This facility was a breath of fresh air after coming from a four state road trip. It reaffirmed once again why we love to stay here: perfect Old Town location, inviting/well-kept grounds and interior, friendly staff, and an immaculate and comfortable room. Book your reservation now - you will not be disappointed! July 23, 2014
Rated 5.0 out of 5.0 by Very Comfortable and Welcoming Hotel Holiday Inn Express and Suites in Historic Old Town was very easy to find, which we appreciated after having driven all day. The front desk staff was very friendly and offered us bottled water as soon as we checked in. We had 2 suites with an extra half bath, and the counter space in each bathroom was very generous. The main bathroom had a huge, tiled shower and separate Jacuzzi tub. I didn't get to try out the Jacuzzi, but my children said it was great. I wish we had more time to stay at this hotel, but we had to get up bright and early the next day and complete our journey home. The breakfast was fine. I would highly recommend the cinnamon rolls! The breakfast area and lobby were fresh-looking and clean. Overall, we enjoyed our stay, brief thought it was. We would definitely stay here again. July 22, 2014
Rated 5.0 out of 5.0 by Big family -- big comfort We were traveling with our 7 kids ages 17 mos to 14 years. The staff was so curtious and helpful. The room was a prefect size. The breakfast was sufficient. Big props to Penny who made me feel welcome from the time I called for a reservation and during our arrival and return. July 22, 2014
Rated 4.0 out of 5.0 by Good location Staying near Old Town was a first for us. This location was pretty close, although not within easy walking distance to Old Town. The first night we had noisy walkers above us, but staff moved us to a room on top floor and solved issue. The staff was very friendly and helpful, from maintenance through management. Recommended. July 21, 2014
Rated 3.0 out of 5.0 by Hot and unorganized We had booked a joining rooms 5 months prior, when we got there, they said there was none available. When we got into our room it was 80 degrees, the air conditioner was off and they said said the maids turned them off after the middle of July. Come to find out after a few hours the air conditioner was broke and they had no maintence man around or on call. The manager moved us to a smaller room, but then found out from another worker that air conditioner was broke also. By then we were hungry,they said while your out we will find you yet another room, with air. when we came back after waiting awhile they put us in a handicap room, the A/C was going good and that night we were fine. Then our next challenge was washing clothes, and we wern't the only ones. Everyone one was shocked that a hotel that has 4 floors would have 1 washer and 1 dryer??? I lost 3 hrs of my night waiting on clothes and people littered the hallway waiting in line to wash clothes :( by then the 3 of us were very annoyed with the handicap shower and tried to "rig" it to make it better,but we didn't want to risk losing A/C. The morning of our last day the hotel ran out of hot water...and our A/C unit finally quit. Upper management are the only ones to blame, the people who tried to help us did their best with what they had.. they did take money off my bill but, management needs to change some things in this hotel before we would ever go back. July 21, 2014
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