Rated 4.6 out of 5 by 177
Rated 1.0 out of 5.0 by TXStar In town for medical travel
My wife and I went into town for some medical appointments at the Heart Hospital and stayed at this property. At check in the clerk was rude and not friendly. She placed us in a pet room but told us that there was nothing larger IE: a suite as we had requested. She ignored us when we asked questions so she could tend to the guests that were traveling behind us that were dressed in suites. I was in my military uniform and my wife in casual attire.
The room we were placed in was stuffy. The housekeeping staff went through our bags while we stayed at this property and made the bed with trash and crumbs on the bed. The bathroom was dirty on several occasions and our pet was bothered while she was in her travel kennel. (Things had been moved in her kennel). We are appalled at how bad the stay was. The manager did comp one night of the stay though overall the entire stay was bad. This is the first chance I have had to comment about it since I have been taking care of my ill wife.
I payed for two nights out of my points and regret the using of my points because it was so horrible. It was a terrible stay. I do not recommend this property.
December 4, 2013
Rated 5.0 out of 5.0 by Xutia Pure happiness
Our one night stay was the best at Holiday Inn Express old town in Albuquerue. We have stayed at many Holiday Inn's across the states and this one really was over the top with customer service. Penny is a gem. She sent us to Season"s for a wonderful dinner. Penny also gave us directions to get there, which was very helpful. The room was beautiful and the bed was very comfortable. We will definitely be back! Thank you, thank you, thank you!
December 4, 2013
Rated 4.0 out of 5.0 by PureBcoolnest Would be a nice stay...
...if that Holiday Day Inn Express personnel did not bug us during breakfast. very annoying! Noticed that some people got irritated of this sudden change of scenery during the continental breakfast, especially in the morning. We were not thrilled with this employee's interruption of what could be a great experience at Holiday Inn Express continental breakfast... Since we stay a lot with Holiday Inn Express during our annual road trips, I hope we will not encounter this 'introduce myself as" during breakfast. Other than that, it was a good stay.
November 29, 2013
Rated 5.0 out of 5.0 by Lannmo Friendly Staff
Good clean room at a good price. Easy access off I-40. Desk clerk was very friendly and helped me apply my rewards number to this stay even though I did not have the number with me. I would definitely recommend this hotel.
November 26, 2013
Rated 5.0 out of 5.0 by sebam EVERYTHING O.K.
THE BEST......WHAT CAN I SAY
however, I sometimes had trouble turning off the heat
November 24, 2013
Rated 5.0 out of 5.0 by Grandmier Excellent Staff
It was the excellent service by the staff that put our stay one top. Each and every staff member was friendly and ever so helpful. With tips on where to eat and things to do. Everyone went above and beyond.
November 20, 2013
Rated 4.0 out of 5.0 by RoadtripToLA Name is causing misunderstandings
The Hotel is not situated in a historic old town area. If there was such a surrounding you will not find it anymore.. there is no place close by to go out for dinner or a drink, no life only a wallgreens and a gas station...
I recommend this Hotel, but just to those who expect a comfortable clean bed and a quick breakfast and a nice staff. Not to those who want do experience Albuquerque and it's old town ;)
November 16, 2013
Rated 4.0 out of 5.0 by Dmtru13 Sports activity teens
Overall my stay at this hotel was nice, clean and no smoke musty smell. I enjoyed my 6 night stay however one evening as I was parking in the hotel lot I noticed some young girls standing in their rooms on the 3rd floor standing in front of their windows with curtains wide open, these teens were loud all night n I had to call the front desk because of the noise and jumping around. This noise finally stopped after 1am. Ruined my sleep and had to be at a training in the morning.
November 12, 2013