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Rated 4.3 out of 5 by 145 reviewers.
Rated 3.0 out of 5.0 by Mixed Reaction The hotel was undergoing renovations, so some of the flaws we encountered were due to that fact. However, we found that the new chairs in the rooms were totally unusable. They were way too hard for sitting on, so the only chair available was the desk chair. The bathroom hadn't been equipped with a towel rack or towel bars yet, so the vanity was taken up by the stack of towels. However, the towels were big and soft and clean and fluffy and there were plenty of them. The bathroom and in fact, the entire room were brightly lighted, which we appreciated. There were plenty of electrical outlets for charging devices, and they were in convenient locations. The beds were comfortable--however, I am very short and I could not climb into the bed unassisted, so I used the very hard cushion from the chair as a step up. My friend, who is also senior and short, was able to obtain a step stool, but the front desk only had one. I think the beds are so high off the ground that this will be a problem for height-challenged people like myself. My husband I both enjoyed the breakfast offering. There was a wide selection of both hot and cold foods, and we both found something to eat. March 2, 2015
Rated 5.0 out of 5.0 by great people the staff is great. they listen and do all that they can to help where needed. the breakfast gentlemen and lady were on-top of the game! February 26, 2015
Rated 5.0 out of 5.0 by Welcoming staff and nicely remodeled room Greeted cordially at check-in. Newly remodeled rooms were very good for working and comfortable for sleeping. February 23, 2015
Rated 5.0 out of 5.0 by Ames Stay The hotel is nice and even though was under renovation at the time of stay was seamless and a positive experience February 23, 2015
Rated 4.0 out of 5.0 by Good room, problem with heat The room was very good. They were redoing the place, and we were in a new room. It was missing a few things in the bathroom but it was not a problem. The new rooms are nice, good beds. We had a problem with the heat in the room. It would heat, then blow absolutely cold air. The temp would drop and we would turn up the thermostat. Then it would heat up, only to blow cold air again. It was not recirculating the room air but blowing absolutely COLD air. We notified the staff and a man was sent to check it out. We were told it was fine and that was it. They never checked with us to see if it was actually fine. He said it, that was it. The breakfast in the morning was good and the staff in there was great. Everything was good except for the problem with the heat. February 18, 2015
Rated 4.0 out of 5.0 by Fitness Center Equipment Good choices for fitness center equipment. Bed was comfortable and several breakfast choices. February 13, 2015
Rated 5.0 out of 5.0 by Fantastic remodel Ames, IA is not on my top 10 cities to visit in the winter....this property made it quite pleasant. The remodeled room I stayed in had great lighting and nice furnishings. I will definitely stay there again. February 12, 2015
Rated 5.0 out of 5.0 by Very comfortable three weeks with wonderful staff!! I had occasion to stay at this HI Express because of an extended business stay in Ames. My stay was first rate from start to finish! I was greeted by John upon my arrival in the evening...and he was nothing short of exceptional. Everything was what you would expect from IHG. And the breakfast in the morning??? Larry was absolutely the best...great food, extremely clean facility...and great conversation if you're so inclined. February 4, 2015
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