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Rated 3.9 out of 5 by 80 reviewers.
Rated 3.0 out of 5.0 by Clean and spacious room. Most staff was friendly and helpful. I was not recognized as a rewards member nor did I get the small bag of goodies. When I inquired I was told they were not complete?? Not sure what that's about. The hotel was under some construction so for some reason I was put in a room that was right next store to the room that under construction. So around 8:00 a.m. I hear the construction equipment and workers talking . That was disappointing. I don't think the hotel was at full occupancy so why was I put in this room? I was going to mention this when I checked out on 2/10/14, but the girl at the front desk checking me out was the same one that put me in that room. I didn't want problems. All other staff was great. The rooms are big and clean. The breakfast was good especially those cinnamon buns. I will stay again. February 18, 2014
Rated 4.0 out of 5.0 by Nice spot to unwind after a long day. Clean and cosy. Nice spot to spend the night. Bed was very comfortable. February 4, 2014
Rated 5.0 out of 5.0 by Great Management and staff Under Ms. Vaughan's leadership, the staff is excellent. They make every effort to be courteous and friendly. They are always helpful and have all of the registration paperwork ready and accurate. This is my first choice when I am in the area. I recommend this hotel without reservation. January 12, 2014
Rated 3.0 out of 5.0 by Not Writing Home About It... Just an average stay- sort of "meh" or something like that. Was not greeted with much interest at check-in, was not identified as a platinum member, was not upgraded to a great room. Too many channels on TV, and hard to get from one to another or find the one you want listed on the guide. Bathroom very small and cramped, and low water pressure in the shower. Breakfast area comfortable and hostess nice, but food selection limited- no meat unless you wanted sausage gravy with your pancakes! January 2, 2014
Rated 5.0 out of 5.0 by Great place to stay The staff was outstanding the beds were very comfortable The breakfast was yummy and it's at a great location and It was clean and everyone was lovely and the 24 hour coffee Was needed I will stay at this hotel again and again I was Well taken care of and I have nothing bad to say about My stay here one of the best stays I have had At any hotel great Job! December 13, 2013
Rated 3.0 out of 5.0 by Shame about breakfast ... This hotel is in a good location with plenty of dinner opportunities within walking distance. The front desk staff were able to supply us with a printed list of available eateries and what style of food they served. We were upgraded from a King Room to a whirlpool room which was a surprise. But it was a wasted effort because the last thing that I like to do is get in a tub full of air. Maybe in the future it would be nice to ask the guest if they would like to upgrade. We would rather have had a room without the tub and more space than the one we were in. Because they have cut into the room area for the tub they have then tried to cram all the other furniture into a much smaller space. There was no room for a luggage rack (which wasn't supplied anyway) which meant that our bag had to lay on the floor. We also had to ask for a lamp with a powerpoint at the desk because there was nowhere to plug in the laptop. Breakfast had to be the biggest disappointment. We had deliberately booked into this hotel because we knew breakfast was part of the package, and we also knew what to expect on the breakfast menu from staying at other HIE locations. There was no hot food at all because they were waiting on deliveries (and had been for several days according to the staff member in control of breakfast). This meant that the only options were cereals, bread products, danishes, pancakes (which either looked like lace confetti, or were burned) etc - in short everything was a carbohydrate. There was no fruit and yoghurt was the only other option (I am diabetic and need to carefully watch carbohydrate intake). We really don't believe that we received value for money at this hotel and were quite happy to check out and be on our way. We would stay here again but would be asking lots of questions about what room we were in and whether all the breakfast supplies were available. December 7, 2013
Rated 4.0 out of 5.0 by Great Experience! This was my first time visiting Annapolis, and being on vacation, I didn't want to spend a fortune every night for a hotel. I felt like my stay at this Holiday Inn Express was definitely money well spent. My room was clean and ready for me to check in early. The entire staff was friendly and being from out of the area, they answered all of my questions for me. I even had to cancel my second night, and although I checked out after regular check out time, they thankfully gave me my money back for that night (which they didn't have to do!) I highly recommend this hotel for travelers of all types! December 5, 2013
Rated 2.0 out of 5.0 by Too much smoke! Halls smelt like smoke and my pillow did as well and i don't smoke! This hotel needs a very large touch up! December 2, 2013
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