Rated 4.2 out of 5 by 23
Rated 4.0 out of 5.0 by jcoalson1 Late Night Check in
Overall it was a good stay with some exceptions. The check in went very smoothly. When we got in the room we turned on the heater and it set off the smoke detector. I went down to the front clerk and she nicely told me to run the heater for about a minute and a half. It worked but I worried about the neighbors. If this happens this frequently you might think the staff would run them ahead of time.
There was also a large coffee like stain on the cover sheet. We thought it was on the comforter but it was on the sheet.
I got down to breakfast about 8:30 and the eggs had beome dried out and the bacon had become over cooked (to me too crispy.)
Overall we like this hotel very much. We like the Bastrop area and stay periodically.
December 1, 2013
Rated 4.0 out of 5.0 Thank you
We came to spend a few days near Austin. What a marvelous small town. This Holiday inn was the perfect spot for a couple nights stay. The kind service, the facilities, same parking lot as Walmart and other stores. I'll be back, and I will definatly stay here again.
November 22, 2013
Rated 4.0 out of 5.0 by Chris247 Wife Approved
We needed a nice but reasonable place to stay in Bastrop for a weekend getaway with my wife, so I chose the local Holiday Inn Express. First time staying at one of these, so I wasn't sure what to expect. Overall, the room was pretty nice and comfortable except for the tub, which had a little rust in it. The only other issue was the tv remote that continued to have a very short range even after changing the batteries. I was worried what my wife would think, but she liked it very much. Staying at the Holiday Inn Express in Bastrop was like staying in a more expensive Hotel in the city, but on a smaller scale.
November 16, 2013
Rated 3.0 out of 5.0 by 23yrsandstillinlove Good and bad
The room was a nice size. For some reason we were given an ADA room. We paid extra to get a room with a whirlpool bath. I got in it the first night and went to turn on the bubbles and the button fell into the water. It was close to midnight so I just finish my bath and decided we would tell the front desk in the morning. We ate breakfast the next morning and about that I can say that the sausage and cinnamon rolls were really good, everything else was barely OK. As we were leaving for the day, we stopped at the front desk to tell them about the problem with the bath. They said they would have someone fix it while we were out. We got back to the room late that night and asked if it had been fixed. Was told they had to order a part but that the tub would hold water but the bubbles wouldn't work. I told him that I had paid extra to get the whirlpool room so I wanted a credit of the difference between the room we paid for and a regular room. He first said that we could pack up and move to another room. We did not feel up to packing all of our stuff up and moving to another room and then unpacking so we declined that offer and said we would just take a credit for the difference in the cost of the rooms. He finally agreed and said he would refund the $20 difference. The next morning we go to check out and I asked for a copy of the bill and see that we were only given a credit for one night. I told him that there should have been a credit for two nights since we paid for it for two nights and didn't have the whirlpool either night. He said sorry he couldn't do anything about it so I asked for a manager and of course the manager was not available. Finally he agreed to credit the other $20 for the first night but hoped he wouldn't get in trouble. I don't think I was asking for too much. I had paid for something that they did not provide so I didn't feel as though I should have been charged for it. Also since we were in an ADA room it had a roll in shower. The shower curtain needs to be just a little bit longer. It barely meets the little lip that keeps the water in the shower basin; if you happen to bump the curtain while showering the curtain lands on the outside of the lip and water starts draining into the floor of the bathroom getting anything you have on the floor wet.
Most of the staff that we came in contact with were very friendly especially the gentleman who worked the front desk in the evening. We just didn't get the feeling that they were given the authority to fix a problem if it was a financial problem and there was no one around who had that authority.
November 14, 2013
Rated 1.0 out of 5.0 by JSHu Very disappointed
This facility is well below the standard for HI Express. The bed was so poor that my wife woke up with back and neck pain which required a professional massage to work out. There was essentially zero water pressure in the shower, and my morning shower was with cold water only. The bare minimum requirements for a hotel stay are a comfortable bed and a good shower, and this hotel failed both. And this for a price which was not competitive. We will not visit this hotel again.
November 6, 2013
Rated 5.0 out of 5.0 by Happy2camper Coffee
The breakfast was good but the coffee was very weak and tasteless. Two of our mornings we went out for better coffee. The packaged coffee in the rooms was also tasteless. We recommend you upgrade your coffee to a much better quality. Otherwise, the service in the hotel was excellent and staff very friendly and helpful.
November 4, 2013
Rated 4.0 out of 5.0 by ColoradoMike1 Good Stay
Personable staff, clean room, breakfest was OK, good security.
November 2, 2013
Rated 5.0 out of 5.0 by 2013October Good location and great room
The room was very comfortable and clean...well insulated as I did not hear any noise. Thank you for making my stay in Bastrop a wonderful time!
October 30, 2013