Rated 4.4 out of 5 by 140
Rated 3.0 out of 5.0 by SDRICK no platinum perks
WE booked this trip in August of 2014 - not a last minute decision.
We have stayed here numerous times in the past and were always recognized in some way as IHG members - even if it was a bottle of water or candy bar.
This time, even though I presented both my membership card and my platinum Chase card the desk person never acknowledged our membership. NOTHING.
Overall stay was OK - the property is beginning to age a bit.
The recent notice from IHG that no activity in 12 months will result in loss of points, coupled with the treatment at this property has led us to consider re-evaluating our relationship with IHG. We are also member of other hotel chains.Being aretired military member we can also stay at Offutt AFB up the road considerably cheaper. We will now look elsewhere first before assuming we will stay at an IHG property. This includes Rapid City, San Fran, San Diego, Omaha and Minneapolis - all frequent trips for us.
this is the second attempt to post this - 1st attempt rejected for mentioning dollar amounts yet the above review is verbatim the first one - i keep records.
Another reason to re-evaluate our membership.
April 22, 2015
Rated 5.0 out of 5.0 by blang311 Nice Place
The hotel was clean and the beds were comfortable. Our room was nice and clean with everything working as it should. We reserved several rooms for a wedding and everyone experienced trouble with their room keys becoming disabled which was a pain. Other than that it was a nice place to stay.
April 15, 2015
Rated 5.0 out of 5.0 by WM01505 great staff
I stay at this hotel on weekly basis. Katie and her staff are very friendly and helpful. The rooms are always clean and comfortable. I would definitely recommend this hotel to anyone.
April 9, 2015
Rated 5.0 out of 5.0 by McGetty great service
nice would stay there again travel alot for work like the free bottle of water
April 7, 2015
Rated 4.0 out of 5.0 by rosebudz Good Value
As always my wife and I stay at Holiday Inns as often as possible. This one is particularly good for us as it is near to our son and daughter in laws home. Beds are good and room is comfortable. However the TV reception was awful during our stay this past weekend. My wife likes to watch TV to go to sleep but the service kept cutting out and was very spotty. Could be weather but there were no storms as it was sunny and clear the entire weekend. Have your local provider come out and check their equipment.
April 2, 2015
Rated 5.0 out of 5.0 by Steve19751 Great experience
Super friendly staff! Best part was Monday thru Thursday customer appreciation in the lounge.
April 2, 2015
Rated 5.0 out of 5.0 by janneyre Can Always Count on HIE
We try to always find a Holiday Inn Express when we travel. We know we can always count on a comfortable bed, good pillows and quality bedding. Quiet rooms, great shower and a delicious breakfast with a whole variety of food including the best coffee at any hotel!
April 1, 2015
Rated 5.0 out of 5.0 by BethEllen Very friendly staff
Great service at check in, agent provided recommendations for restaurants and attractions. Room was clean and breakfast plentiful and well staffed; even the General Manager was assisting during their morning rush.
April 1, 2015