Rated 5.0 out of 5.0 by Biotech1 Great Value...Great Customer Service.... Comfortable and Clean Rooms
I travel to Seattle for business about a dozen times during the year from the East Coast and have stayed in several different hotels but have always found this property to be fantastic. The rooms are clean and very comfortable, Free WiFi (I hate paying for that) and the breakfast is usually fantastic!
All of the people there are extremely pleasant and more importantly to me professional which is rare in an age of going to other properties and waiting for the guest staff to stop texting before the assist you. In particular, the women is best represents that is Zaira who works at the front desk. She is outstanding and responsive -which is rare in these days of lack luster to poor customer service.
Bottom line - My company does business in several locations in the Bothell/Mukilteo area and there are a number of option to choose from, however, my staff and I always staff here. Right off the highway in a great location. Granted, Bothell is not the city of Seattle, but if you need to lay your head down or take a break, they make you feel welcome. Isn't that what you want?
May 28, 2013
Rated 5.0 out of 5.0 by Those4cuteladies Home away from home
A girls weekend away for shopping!!! Upon arrival we were greeted promptly with a friendly smile. Thankfully we were able to have a quick and easy check in early after a long 4 1/2 hour drive from the east side of the state. ALL front desk help was outstanding. Zaira (sp)? in the am, Lori in the afternoon, and Billie Jean at check out. You ladies are what guest service is all about. And I cannot forget that busy young lady servicing the complimentary breakfast area and the cleaning staff who work so hard to keep neat and tidy rooms. The pool and hot tub where refreshing after a long day of walking. The rooms are up to date and look fantastic! Comfy clean beds, t.v for watching, small fridge for cold beverages, air quality in rooms adjustable, bathrooms very roomy. From start to finish our weekend was made better by an all around outstanding staff at the Holiday Inn Express in Bothell!! I really can't think of one negative thing to say! Thank you!!! From those cute ladies!!!
P.S. And those hot fresh cookies in the evening.....to die for!
May 21, 2013
Rated 4.0 out of 5.0 by porkchop Brief
Very nice. Staff outstanding. Renovations on going, but staff worked to minimize.
April 27, 2013
Rated 1.0 out of 5.0 by Jbaby last minute perfect stay
My family travelled to Mexico, On the return flight my children took a different flight due to airline confusion. My husband and I were then delayed. I called my priority club and they were very accommodating for my 18 and 19 year olds to stay at the hotel until we arrived. I was SO thankful . I have always had exceptional service but this was OVER THE TOP. Love the Holiday Inn Express. Thank you
April 15, 2013
Rated 5.0 out of 5.0 by jay2013 Great visit and great Staff!
My family had a great visit. The room was quiet, clean and perfect for us. The pool was awesome! Great warm temperature in the pool and the sauna. Our daughter spent 2 - 3 hours each day in the pool. This is my favorite hotel to stay at when in Seattle as it is easy to get around to Bellevue, Seattle or Everett.
April 9, 2013
Rated 3.0 out of 5.0 by EV94 attempted repair vs replace of a toilet seat? Really?
I can understand a temporary inconvenience with remodels. However attempting to repair a split toilet seat with white caulk, rather than replacing a basic essential like that reflects incredibly poor judgment and property management. I'm sure I could have reported and got a different room, but bottom line is that I should never have had to do that. This is a $20 item which any hotel should have plenty of. They clearly spent more time trying to fix it than it would have taken to replace the thing. Unbelievably poor judgment by the property manager.
February 25, 2013
Rated 5.0 out of 5.0 by andre221 Great Holiday Inn Express Stay
Our family stayed here recently and what a great stay! The hotel has undergone recent renovations and it looks absolutely amazing - fresh, modern and brand new from the minute you walk in. The staff was wonderful, took care of any questions we had immediately and displayed a service that showed care. We will definitely be back again and would recommend to all of our friends and family.
January 31, 2013
Rated 5.0 out of 5.0 by grandpaSalem Great Place To Stay
Nice and clean room. Bed is very comfortable. Quiet.
January 25, 2013