Rated 4.4 out of 5 by 57
Rated 2.0 out of 5.0 by Displeased with HEI Botched booking, breakfast not up to par
The desk staff at this hotel completely goofed up our booking. Our youth sports league had reserved a block of rooms with specific instructions about how to reserve a room within the block. Four calls were made directly to the hotel to book the room. The responses from the first three calls were that we did not need to secure the room in advance, just show up and check in. It wasn't until the fourth call, because I was dubious, that I was informed that the responses from the first three were incorrect and that all unbooked rooms had been released to the public and none were available. The staff "accomodated" us by putting us in an oderous smoking room and gave a modest discount of about 10% for the "inconvenience". They were able to move us to a non-smoking room that came available for the second night, but that required packing all our items and moving to an ADA room on another floor.
The breakfast, while varied, did not come close to the quality of another national chain that we use frequently. Overall, the experience for the price ensured that this was the first and last time we stay at a Holiday Inn Express.
July 17, 2014
Rated 5.0 out of 5.0 by scrubguy1 All around great place to stay
I have used this Holiday Inn Express several time now over the last two years. Convenient access to the 405 Freeway and close to excellent dining. Recommend the Crystal Creek Café about a two block walk, for breakfast.
Staff has always been very welcoming and courteous. Everything has always been ready upon arrival.
The rooms are clean and comfortable and the Housekeeping staff has always been friendly and take their jobs seriously.
We plan to stay there every time we come to the Bothell area
July 11, 2014
Rated 5.0 out of 5.0 by Vito777 Consistant Quality
Great quiet location. Grocery store and coffe shop in same parking lot. Very clean comfortable room with great cable TV. Room a super Value.
Nice breakfast. Staff hit a home run with us. Thank you HIExpress.
July 11, 2014
Rated 1.0 out of 5.0 by TravellerDave Have a backup plan
Their "two room suite" is actually one room with a 4" lip around the walls and ceiling. If you want a 2 room suite, the best they can do is sell you two adjoining rooms (that they do have, even if they say they don't)
July 7, 2014
Rated 5.0 out of 5.0 by CTH247 Very clean quiet and comfortable
I was pleased with my 2 night stay and would come back
Everything was attended to nicely
July 6, 2014
Rated 4.0 out of 5.0 by Eric3733 Relaxing and enjoyable stay
This hotel was comparable with a typical stay at Holiday Inn Express with one exception that is easily remedied by management: carpets in the room were visibly stained and not clean looking.
June 23, 2014
Rated 3.0 out of 5.0 by Kashefa Surprisingly disappointing
My recent stay at this property was very disappointing. I had great expectations given that it was recently going through renovations. The quality of the rooms and overall amenities remained the same even after the renovations.
I was extremely disappointed by the service as well.
The night I checked in I was greeted by a pleasant front desk staff member. But as we started talking I noticed she was not very aware of all the rooms available and also how to treat members with gold and higher status with the IHG group.
I didn't get the room with my preferences as well. I had to argue for it and then she accommodated my request, which I find very bizarre to begin with.
The next day she apologized for her behavior and mentioned that the manager would award me 1000 points for my inconvenience, but I still think that does not really compensate for the disappointing customer service.
To add to my troubles, the internet service was intermittent during my stay as well. As this was business travel, I had early calls which I could not connect to as the internet was shut down. The service did not even inform me about this issue till I called them myself. Additionally, they did not have an ETA when the issue would be resolved. Thereafter, I had to get up extremely early in the morning to get to the office so I could take my business calls there without having to worry about internet disruption.
All in all this was a very unpleasant experience for me. And I will have to think twice about staying at this property again in the future for my business and personal travel. I will also not be able to recommend this property to my family, friends or co-workers as well.
I hope the management takes my feedback seriously and improves the overall service and appearance of this property.
June 22, 2014
Rated 4.0 out of 5.0 by Filthymidget Comfortable and clean.
Great hotel. comfortable beds, pillows and adjustable thermostat. Clean and odor free. breakfast could have been better. Food was cold and over cooked. Bathrooms clean, plenty of outlets for electronics.
June 19, 2014