Rated 3.8 out of 5 by 135
Rated 1.0 out of 5.0 by AJBAJB Shabby, Incompetent - A Total Disaster.
They cocked up our reservation completely. As in "What Reservation". They later confirmed this was "their problem" and no due to anything we had done. I STILL have not been given an adequate explanation for this. Saying "A System Problems" is just not good enough.
We got a tatty room with broken sink and broken window locks. Room stuffy and smelly, not ventilation at all.
Was moved to another room which was at least clean and ventilated. But that was setup with sleeping for four, which appeared to be irrevocable (you couldn't just fold the second bed up) - so we were impossibly cramped. I was told this was the only alternative.
The next day some joker set the "do not disturb" on our room so our bed was not made and we had no clean, dry towels.
That night something horrible happened with the Fire Alarm which ruined our night's sleep. The hotel staff did not seem to know what to do.
When we checked out no explanation or apology was given.
The next day we had an important business meeting - which we both attended as zombies, we were so tired we barely managed to drive home safely.
But the breakfasts were mostly OK, even if the service was a bit erratic and slow.
September 11, 2014
Rated 5.0 out of 5.0 by MFOM Nice Location
As always it is nice to stay at this hotel. Highly recommended.
August 31, 2014
Rated 3.0 out of 5.0 by Jaffa63 Housekeeping not good
Booked room for one night, two adults one child, booking was amended by telephone on previous day,but Hotel had not received information, however given a suitable room BUT, telephone did not work, appeared to have been damaged, batteries in TV remote had been switched around and tea bags thrown against the wall, such actions cause annoyance.
August 30, 2014
Rated 5.0 out of 5.0 by tracey1966 tracey
perfect in every way ,rooms very clean and bright bathroom spotless with soft clean towels and plenty of them soft and hard pillows you had a choice a tv in room free internet ,staff polite and friendly breakfast very nice with a super choice thank you
August 29, 2014
Rated 5.0 out of 5.0 by Penrhyd No subtitles on TV
We had a lovely weekend at Holiday Inn Express. But let down by not having subtitles on the TV. As I am Deaf I need this facility. Although the receptionist tried to help, sadly she was not able to do so.
August 25, 2014
Rated 5.0 out of 5.0 by MWard097 Excellent staff
Really good stay here. First given an interconnecting room which my wife hates. Changes over no problem, staff could not have been more helpful.
Breakfast very good as well.
Room was very quiet.
August 20, 2014
Rated 5.0 out of 5.0 by Toccata One of my favourite hotels
Once again, a good three day stay with two of our friends who also enjoyed the hotel.
When I come north I always stay here when possible. The staff are always friendly, as on this occasion, although one of the male management appeared to be carrying the world on his shoulders. Probably an off day.
I would have liked to stay here again in October when I come north, but for some reason the hotel rates at this particular hotel have sky rocketed so, regretably I have had to choose another brand.
August 16, 2014
Rated 2.0 out of 5.0 by BigTallPaul Dissapointed
This is one of the worst H I Xps Hotels!
Rooms are shabby, dirty and need updating. No Flat Screen TV, Loo Roll Holder was missing.
Internet was NOT Working
Breakfast was a shambles with No Orange juice and no trays. Tables were dirty and left uncleared.
All in all very disapointed.
August 14, 2014