Rated 3.6 out of 5 by 106
Rated 4.0 out of 5.0 by Phili49 Convenient location, comfortable and clean
This hotel is convenient for the railway station and is on a busy road, so I asked for a room in a quiet location and was given a room at the back of the hotel which was fine. It was clean and comfortable. The complimentary breakfast was basic but more than adequate. The hotel staff were friendly and helpful and there was a relaxed atmosphere in the public areas.
December 2, 2013
Rated 1.0 out of 5.0 by neveragainnov2013 Very disappointing, worst Express I have visited.
Poor quality and service.
Breakfast was poor quality and the facilities did not work properly.
Shower did not work properly.
Air con and heating did not work and did not respond to the controls so the room was cold and uncomfortable to sleep in. This became very apparent in the early hours of the morning, Complaining to uninterested staff in the morning was pointless.
December 1, 2013
Rated 2.0 out of 5.0 by LPgf convenient for train station but not as comfortable as expected and not good for coeliacs/gf food
Pillows (labelled with choice of softness) were all hard and difficult to get comfortable on. Staff didn't know about breakfast foods that could be eaten safely if gluten intolerant, but did fetch tin of beans for me to check the ingredients. I asked about the in-house meals and was told they didn't know what was in the meals and so shouldn't eat any of them.
If I was arriving late by train it would be a good choice, and there is parking, but in future I would choose a hotel further away with more facilities.
November 27, 2013