Rated 4.3 out of 5 by 74
Rated 5.0 out of 5.0 by briargal Brockville Stay in August 2014
This stay was part of a vacation trip and we were pleasantly surprised at the professional service provided from the moment of check-in at this hotel. The staff was all friendly, the room was clean and quiet for sleeping. We would stay at this hotel in this location again.
August 15, 2014
Rated 4.0 out of 5.0 by brenfan Great Hotel - Great Sleep
Staff were wonderful and property was well maintained. North side allowed for a quiet sleep as the South end is right on the 401. Earplugs available upon request.
No hot water from approx 8pm to 10pm.
Otherwise, I had an awesome time.
August 14, 2014
Rated 5.0 out of 5.0 by Daftaf Holiday Inn Express, Brockville, A LIFE SAVER
I recommend this hotel very highly. It's clean, beautiful, staff are helpful and reliable; breakfast area was clean and welcoming; the breakfast menu was quickly replenished by staff; food was hot and fresh; lots of variety of food choices; there is nothing negative I can say about this hotel.
August 13, 2014
Rated 5.0 out of 5.0 by Gronk1 Totally enjoyable
Our stay at this facility was 100 percent enjoyable. We needed a happy, relaxing getaway - had very little time to escape work etc. and came back home wishing we could have stayed longer.
August 11, 2014
Rated 5.0 out of 5.0 by ExploringOurCountry Comfortable Hotel
A good place to stay during a road trip to Quebec City.
Be sure to ask for a north facing room away from the traffic noise of the highway.
August 11, 2014
Rated 4.0 out of 5.0 lost cell phone
the staff kept it for me at the front desk. Relief and surprise! Thank you Holiday Inn Express Brockville.
August 9, 2014
Rated 1.0 out of 5.0 by Unsatisfied business trav Lousy Service
I had no TV two nights running. The staff apologized but still charged me full price for the room.
August 7, 2014
Rated 5.0 out of 5.0 by Jenneral Friendly staff
I had an enjoyable stay at the Holiday Inn Express in Brockville, partly because of the friendliness of the front desk staff and the cleaning staff. The front desk was very helpful with suggestions of where to eat and what to do in Brockville as this was our first visit there.
They also were very helpful when it came to trying to find a remote for our TV. They couldn't but they tried real hard and explained it was because they had just replaced all the TV's in the hotel over the past few days and they weren't sure where the actual remotes were for the TV itself. I had the cable remote but it didn't control the volume. They did show me how to control it on the side of the TV though so that was fine.
The cleaning staff were very friendly without being intrusive. When we asked for a couple of extra bottles of water they gave it to us right away and did not charge us for them. Not like any other hotel I have ever stayed at where you get nickle and dimed to death. They left us extra towels when asked.
The great room staff were very good at keeping the breakfast well stocked and hot. I appreciated that the menu was in the elevator so I could know in advance what would be available to me. I found the bed a little hard for my taste but I am used to a pillow top bed.
All in all a very clean and quiet hotel with very professional staff. Job well done.
August 6, 2014