Rated 4.3 out of 5 by 33
Rated 3.0 out of 5.0 by DChow Staff still have some ways to go
The front desk was okay, for some reason they appear unfamiliar with what is need to be efficient. The overnight person was very helpful and should be noted. In general it was okay but not up to the service level as some of the other Holiday Inn locations. No paper nor member welcome package.
February 2, 2014
Rated 3.0 out of 5.0 by Rubenm Disappointed
Reason we stayed here was because of the pool and we spent maybe 20 minutes in it all weekend because there were too many kids jumping, splashing and very loud. Grandkids were very disappointed. Promised we'd take them Sunday morning but the pool was closed. Perhaps the pool and floors should be monitored when hockey teams are there because there needs to be more supervision. It's unfortunate people weren't considerate of others. The rooms were clean and the girl working on Saturday was very friendly and accommodating.
February 1, 2014
Rated 5.0 out of 5.0 by Aljos H Inn Brockville
Staff was amazing...as always !
They always go out of their way for guests.
January 7, 2014
Rated 4.0 out of 5.0 by KristaG 5 star staff and lovely hotel
The staff at this hotel could not have been nicer. When we checked in the staff offered my girls snacks and the breakfast staff were so sweet and attentive during our entire stay. Even the cleaning staff were so cheerful and lovely. The rooms were really large and clean. The only complaint I have was that we were on the 401 side of the hotel and I could hear every transport truck that passed in the night. Upon checking in I asked if there were any rooms available on the parking lot side of the hotel and they told me not unless I wanted to pay for an upgrade but they did offer me earplugs. I figured it would probably be fine as I had stayed at a Holiday Inn Express in Temple, Texas on the Interstate and didn't hear a thing. I already thought we were paying way too much for a hotel so I didn't inquire about the upgrade fee. Anything would have been better than having 2 nights of terrible sleep. I would absolutely stay here again and would recommend this hotel as long as you are not on the highway side of the hotel.
October 23, 2013
Rated 3.0 out of 5.0 by Txarlie14 Pillows killed my experiece
And without s decent sleep, everything else in a hotel gets affected.
October 13, 2013
Rated 5.0 out of 5.0 by Dawn57 Great 1st time experience Brockville Holiday Inn Express
Super clean suite, comfy bed and overall excellent hotel. Recommend the Holiday Inn Express hands down.
October 10, 2013
Rated 4.0 out of 5.0 by Frederick57 Clean rooms nice comfortable king bed
Room and hotel was newer and clean. Despite being next to the 401 highway the room was relatively quiet. Should use real eggs for the scrambled eggs at breakfast for all locations and ditch the pancake machines. Not good.
October 9, 2013
Rated 5.0 out of 5.0 by MrsRogers Fantastic
Best hotel and awesome staff! Everyone here is so helpful and the cleanliness is unbelievable! Will be back and will recommend to friends & family!
October 3, 2013