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Rated 4.3 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Hats of to Holiday Inn Express and Suites Brockville! Another great stay at Holiday Inn Express and Suites Brockville. The staff provide exceptional service. The hotel was full but the staff worked diligently to provide excellent customer service and treat guests like they were guests in their in own home - not just like a "cutomer". Exceptional service, comfortable rooms and beds, very clean hotel! Will definitely be returning to this hotel! July 16, 2014
Rated 5.0 out of 5.0 by excellent service staff were all friendly to any guest, the managers door was open as if to invite guests to say hello on their way by..Normally I find that the manager is hidden away behind closed doors..front desk staff were VERY accommodating . Not once did I feel we were interruping their daily routine. One issue...We checked in on the 11th and the pass keys had to be reoladed on the 12th, one of the twice during that day... July 15, 2014
Rated 4.0 out of 5.0 by bed Comfortable bed and services would stay again in are return trip July 10, 2014
Rated 4.0 out of 5.0 by Great one night stay I had looked at other places before booking, but went with the Holiday Inn express knowing that it is a name that you can trust and that is consistent from one Holiday Inn to another. Its always a safe clean place for my family. July 9, 2014
Rated 2.0 out of 5.0 by ok hotel for some reason this hotel is ranked one of the highest in Brockville. It's one of the newest so it is clean but without a fridge in the room and no communal bar area with a tv it's as boring as it gets. The rooms are clean but there's small issues everywhere. The toilets bang loudly when flushed, the doors squeak and the hallways feel like a dungeon as they are barely 7 feet high. July 9, 2014
Rated 2.0 out of 5.0 by Clean, comfortable room, dirty bathroom I was disappointed with my last stay at this property. I stayed there in March, although I stayed in a suite which was amazing. In June I booked just a regular room, was advised through my booking I would have a room with one King bed, but ended up in a room with two queens. Not a big deal, however when I arrived at 1 am exhausted from a 5 hour drive all I wanted to do was soak in a nice hot tub, didn't happen the floor of the tub was black. I also arrived to discover there was no refrigerator in the room so had to keep my things cold via ice from the ice machine. I could have stayed elsewhere for less money and had a clean bathroom and a refrigerator. My daughter is a college student in this city for the next three years. Future visits, approx. every two months will be elsewhere. July 6, 2014
Rated 5.0 out of 5.0 by Easy and comfortable This is a great place to relax after a busy day! Everything was working and easy: check-in, check-out was fast and easy. Room was clean and comfortable. Breakfast was plentiful. The pool was available and clean! July 3, 2014
Rated 5.0 out of 5.0 by Nice Property It was a nicer than average property. No complaints at all. I had worried about the 401 side from other reviews-noisy complaints. I had no concern once in the room. My daughter and her friend also said they found no concern. There was some sound. Just not anything to note. If you need dead silence, then maybe take the north facing rooms. Breakfast was good, and the tables and food area were clean. Selection was as expected for this brand of hotel. July 2, 2014
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