Rated 4.3 out of 5 by 63
Rated 4.0 out of 5.0 by MrsKim Highway traffic noise is loud
Everything was great except the noise from the highway ... if you can get on the other side of hotel it is excellent ... but if you want sleep do not stay on side that has the highway
July 23, 2014
Rated 5.0 out of 5.0 by ca001897 Simply the best.
I stay at many hotels with my employment and I'm always happy to have a great experience at places I stay. I was given an upgraded room to a suite before my arrival so just that alone made my day. The room was perfect and had all of the newest gadget available. I simply love Holiday Inn Express & Suites hotels.
July 19, 2014
Rated 5.0 out of 5.0 by AGM1 Hats of to Holiday Inn Express and Suites Brockville!
Another great stay at Holiday Inn Express and Suites Brockville. The staff provide exceptional service. The hotel was full but the staff worked diligently to provide excellent customer service and treat guests like they were guests in their in own home - not just like a "cutomer". Exceptional service, comfortable rooms and beds, very clean hotel! Will definitely be returning to this hotel!
July 16, 2014
Rated 5.0 out of 5.0 by Newly Wed 2014 excellent service
staff were all friendly to any guest, the managers door was open as if to invite guests to say hello on their way by..Normally I find that the manager is hidden away behind closed doors..front desk staff were VERY accommodating . Not once did I feel we were interruping their daily routine. One issue...We checked in on the 11th and the pass keys had to be reoladed on the 12th, one of the twice during that day...
July 15, 2014
Rated 4.0 out of 5.0 by Asterism27 bed
Comfortable bed and services would stay again in are return trip
July 10, 2014
Rated 4.0 out of 5.0 by carojr Great one night stay
I had looked at other places before booking, but went with the Holiday Inn express knowing that it is a name that you can trust and that is consistent from one Holiday Inn to another. Its always a safe clean place for my family.
July 9, 2014
Rated 2.0 out of 5.0 by ddean123 ok hotel
for some reason this hotel is ranked one of the highest in Brockville. It's one of the newest so it is clean but without a fridge in the room and no communal bar area with a tv it's as boring as it gets. The rooms are clean but there's small issues everywhere. The toilets bang loudly when flushed, the doors squeak and the hallways feel like a dungeon as they are barely 7 feet high.
July 9, 2014
Rated 2.0 out of 5.0 by katmac60 Clean, comfortable room, dirty bathroom
I was disappointed with my last stay at this property. I stayed there in March, although I stayed in a suite which was amazing. In June I booked just a regular room, was advised through my booking I would have a room with one King bed, but ended up in a room with two queens. Not a big deal, however when I arrived at 1 am exhausted from a 5 hour drive all I wanted to do was soak in a nice hot tub, didn't happen the floor of the tub was black. I also arrived to discover there was no refrigerator in the room so had to keep my things cold via ice from the ice machine. I could have stayed elsewhere for less money and had a clean bathroom and a refrigerator. My daughter is a college student in this city for the next three years. Future visits, approx. every two months will be elsewhere.
July 6, 2014