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Rated 4.3 out of 5 by 191 reviewers.
Rated 4.0 out of 5.0 by comfortable room and great breakfast. The room was comfortable and the breakfast was excellent. July 30, 2015
Rated 2.0 out of 5.0 by Noisy We stayed one night and as most people say, it was very noisy on the 401 side. We had a late night and were awake before 7 due to the noise. We thought it was awfully pricey also for the rest we got, and the "soft" pillow was hardly there and should be replaced. July 29, 2015
Rated 2.0 out of 5.0 by Cancelled confirmed reservation Arrived for our confirmed Junior Suite reservation, prepaid through a travel agent, and told our reservation was cancelled and the hotel was sold out. Holiday Inn blamed the travel agent , the travel agent blamed Holiday Inn. Tara, working front desk alone, was kind enough to call housekeeping in late at night to prepare a room,though it was much smaller than we reserved. Had email confirmations from both the travel agent and Holiday Inn, but to no avail. Nobody ever took ownership for what obviously was an erroneous cancellation never authorized by me. Would have been much more comfortable in the larger room, and would have appreciated an apology and explanation from a manager rather than from a helpful but understaffed and frazzled front desk. Personally, I think the error was between Holiday Inn corporate and the Brockville hotel-- the travel agent had already sent them my money. Very unhappy about this unnecessary stress July 29, 2015
Rated 1.0 out of 5.0 by Traffic Noise I booked the room well in advance (on June 26 & prepaid) with a Special Request to have a room on the north side of the Hotel away from the 401 traffic noise. When I arrived I was told that guests arriving even the day before had preferred rooms & they couldn't honor my request. Very Disappointed after two restless nights of truck traffic noise. Booking & paying non-refundable didn't make any difference with this Hotel. There are lots of options on the 401 Kingston to Montreal & this hotel will not be used again July 24, 2015
Rated 5.0 out of 5.0 by Clean, modern, great staff, comfortable beds Looked for a hotel close to St. Lawrence College and stayed at the exceptional Holiday Inn Express and Suites Brockville. Hotel was modern, extremely clean, had very decent sized rooms with separate sitting area and very comfortable beds. The hotel staff very friendly and efficient and breakfast had an excellent choice of things to choose from. Overall an excellent hotel stay and experience. July 23, 2015
Rated 4.0 out of 5.0 by Nice clean , safe hotel Very clean hotel , friendly staff . Highly recommend this Holiday Inn Express for anyone stopping in Brockville . July 23, 2015
Rated 5.0 out of 5.0 by Quiet room and great value We booked the king-sized suite, which is opposite the 401 side and makes for a quiet room.. Everything very clean with plenty of amenities. Attentive, courteous staff. There are a variety of restaurants nearby within walking distance. We always find Brockville a friendly place to visit. This hotel offers easy access to downtown. July 20, 2015
Rated 4.0 out of 5.0 by Great Exercise Room, great TV channel! I enjoyed my stay at the Brockville Holiday Inn, Overall it was a nice stay. Clean, friendly staff, and large spacious room. I enjoyed the bike in the exercise room. July 16, 2015
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