Rated 3.6 out of 5 by 77
Rated 5.0 out of 5.0 by daizy12 Excellent Staff
The staff was exceptional during my visit. The coffee was hot at 0430 and the front desk staff was always present during the early hours of the morning. If I ever needed anything, they were always able to assist.
August 14, 2014
Rated 5.0 out of 5.0 by JMMbusiness traveler Nice long stay at HIE Burlington
The staff at the HIE Burlington were very accomodating, especially the GM and the 3rd shift supervisor.
The hotel was busier on the weekends, but that did not effect the level of service or the noise levels in the building.
The staff were quick to correct any issues i brought to their attention. All of the staff were very friendly and I was greeted by every staff member I encountered.
August 11, 2014
Rated 5.0 out of 5.0 by jiggy34 Nice and clean
Only issue was vanity light did not work...rest of stay was great.
August 11, 2014
Rated 5.0 out of 5.0 by kw63 No refridgerator or microwave
The only thing that I didn't like is that there was not a refrigerater ot microwave it the room. For the price I paid I expected it.
August 7, 2014
Rated 1.0 out of 5.0 by Kdiddy1900 Disappointed Stay
The place smelled like smoke (dining room, hallways, and the non-smoking rooms. The rooms were not a clean as they should be and corners were cut when servicing the rooms.
In addition, the hotel was filled with gnats; especially in the breakfast dining room. DISGUSTING!
August 5, 2014
Rated 1.0 out of 5.0 by Brent44 Bad IHG Hotel - please avoid!
The musty smell as I entered the front door of this hotel should have been my warning that this was not a well-kept hotel. I had reserved a non-smoking room via the IHG website. As I exited the elevator on the 3rd floor the rank smell of stale cigarette smoke hit me in the face. I looked for room #333 but the sign on the wall indicated the rooms only went to #330. I walked to the end of the hall and found room #333. When I opened the door the smell of smoke was even worse than the hallway. Looking around I see ashtrays placed on the desk. The AC unit is poring out the stale smoke smell from its nicotine stained air filters. I called the front desk and was told that my non-smoking reservation on-line was only a "preference" and that I got the last room available. It would have been nice if they had told me when I was checking in that they didn't have a non-smoking room available. I turned off the AC and slid the window open. It only opened about 4 inches. Fortunately, it wasn't hot outside so I lifted the entire sash out of the track so I could get some fresh air. The bed sheets did not seem to be fresh. I found other reviews of this hotel that indicate they may not change the bedding after each occupant. Breakfast in the morning was the usual HIE breakfast. It hasn't changed in the past 5 years. By 7:00 AM this hotel had dry, hard biscuits to go along with their slimy sausage gravy.
August 4, 2014
Rated 3.0 out of 5.0 by unhappy4smells this place smells bad
the third floor smells horribly of cigarettes. the pool ruined all our jewelry and my wife's bikini
August 2, 2014
Rated 5.0 out of 5.0 by bnb 1422 location
would liked to have had frig in room.
Good location for - food - family - etc.
Will stay there again.
August 1, 2014