Rated 3.7 out of 5 by 86
Rated 4.0 out of 5.0 by Fu and Kevin are the best Great staff!
The front desk staff were friendly and courteous. They went above the call to please my husband and I in every way possible. The cleaning staff were very nice and willing to do whatever they could to make my husband and I comfortable. They need help!! I left my room several times a day; during the week (+) stay to allow the cleaning staff to have time to clean the room. I returned to the room on more than one occasion and the room was not cleaned. One day I just asked for clean towels and trash liners.......I made my own bed. After having conversation with the lead cleaning staff, I understand that additional staff is needed to keep up with the amount of guest that are coming through this hotel (Burlington, IA). At the end of the day.........we were satisfied!!
September 11, 2014
Rated 5.0 out of 5.0 by 1chevelle Great Staff!
Convenient location to all your needs. Casino across street. Hotel staff has great restaurant recommendations. We will definitely stay here again next time we are in town. Roomy parking lot and beautiful landscaping.
September 8, 2014
Rated 4.0 out of 5.0 by Bspeak Improved
This facility is still partially smoking.....3rd floor.
It is time for the complete facility to go smoke free.
I was placed in a 2nd floor room and it was very comfortable, clean and odor free. The hallways and elevator still have smoke odor lingering.
Overall a fine place to stay in Burlington IA.
September 3, 2014
Rated 5.0 out of 5.0 by DCreek Great Experience
No complaints! Thanks for the hospitality!! Of course I'll stay again when in the area.
September 2, 2014
Rated 5.0 out of 5.0 by Rubberducky Friendly staff and decent room
My only complaint would be some of the lights flickering when you first turn them off. This hotel does not provide a fridge automatically but I was able to request one and when they are available one can be provided to you. Everything else was good. I try to eat healthy and the breakfast is like almost any other place with mostly fat/carb rich options. Not very many protein selections.
August 28, 2014
Rated 5.0 out of 5.0 by ajh305 Comfortable and Relaxing
Arrived and was greeted by the staff. was able to check in quickly and headed up to my room to eat a late dinner. Room was clean and cool. Sleep came easy as it was dark and quiet.
August 26, 2014
Rated 3.0 out of 5.0 by guest 10000 Odor in room, nasty pool
Musty odor in room from ac unit. It is in the hallway also.
Pool water was cloudy and full off trash.
August 25, 2014
Rated 2.0 out of 5.0 by twogrenades Not the Best HIE
This was not a good HIE. From the moment I walked in with nobody at the front desk for the first few minutes, not getting water or bonus points and the elevator covered with a sticky substance. The toilet had urine on the front of the bowl. The sink drain next to the refrigerator was plugged up with paper. One of the roller on the desk chair was broken. The shower drained slow leaving standing water while taking a shower. The pancake maker was broken and had a sign stating a new one was on order. After four or five days, just gave up and started going elsewhere for breakfast. Just a bunch of small issue that made the stay less than desirable.
August 17, 2014