Rated 3.9 out of 5 by 88
Rated 5.0 out of 5.0 by jayr85 Great service
Checked in after a long drive. Staff quickly checked us in and directer to our room and even helped uss.
Thank you. Jack/Nora
August 15, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service
The bed was very comfortable would have liked it a little cooler in the room at night but we had it as low as it would go. Other than that the staff was great!! We had to extend our stay one more day without any problems and the girls at the front desk were great! And Sarah was so sweet she made sure we were taken care of for breakfast and was very sweet to my 91 year old Dad. She had bought some buttermilk by mistake and ended up making my Dad very happy, he drank it every morning for breakfast so it all worked out for everyone. Anytime we needed anything the staff was there to help us.
August 7, 2014
Rated 2.0 out of 5.0 by USMCDean byron sorry hotel
this property should not have the holiday inn logo
August 4, 2014
Rated 5.0 out of 5.0 by Ziff Home Away From Home
The Holiday Inn Express in Byron makes me feel like it's my home away from home, except I don't have to mow the lawn or take out the trash here.
LOVE the staff who bend over backwards to satisfy the guests.
THANK YOU BYRON!!!
July 22, 2014
Rated 3.0 out of 5.0 by CEJS Limited workout room space
The workout room was small. There were not any wipes for the machines. The water cooler did not work. We had to ask for a late check out time though we are IHG members. We wanted to wash some clothes they did not have any supplies though the sign stated the front desk had the detergent. We had a King size bed the room was comfortable.
July 17, 2014
Rated 1.0 out of 5.0 by Tiny62 Wet floors.
I had requested a handicapped room two weeks earlier. When I arrived no handicapped rooms were available. Instead I was offered a room with a wet carpet. This covered about 1/3 of the room. I have stayed with Holiday Inn for so many years I can't remember how many. I was told this was the best they could do. YET other people checked in after we did. And I listened -they were not IHG preferred members. How is it they get a clean and dry room yet I am offered a wet room? This room should have been taken out of the inventory and not given to anyone, let alone a preferred guest. No offer was made to compensate me for this room. They happily charged me the full amount.
The pillows were too soft. The pillow cases did not fit the pillows.
The breakfast area has had NEW containers with covers installed so you have to use two hands to get your food. The problem is there is no place to put your plate so you are left trying to balance your plate on the food container and holding it with your body while holding up the lid on the food to get the spoon in and out of the container.
July 4, 2014
Rated 5.0 out of 5.0 by nana carolyn clean and comfortable
very nice great staff food had not meant my expectations
June 26, 2014
Rated 3.0 out of 5.0 by OptimaGuy Wireless not working
The wireless internet connection was not working and no one on the property seemed to have any idea what to do about it.
I had business e-mails that I needed to get out so had to go to another hotel nearby to use an internet connection.
June 24, 2014