Rated 4.1 out of 5 by 57
Rated 5.0 out of 5.0 by 5307 November 2013 Stay
The staff is especially accomodating.
This property has a warm inviting feeling.
Great value, central location.
Breakfast staff always says "good morning".
Kudo's for all your efforts at providing consistant quality.
November 24, 2013
Rated 5.0 out of 5.0 by dwayne97 Excellent hotel
One of the nicest hotels I have stayed in! A very clean and comfortable atmosphere. Had no issues whatsoever. Much nicer than a staybridge I had stayed in the week previous in atlanta.
November 23, 2013
Rated 1.0 out of 5.0 by de1950 Poor bed
The staff was excellent, however the bed needed to be replaced. Another Holiday Inn Express with poor beds.
November 19, 2013
Rated 2.0 out of 5.0 by Liuet just--meh.
I tried my best to not do a terrible review but the call that I made yesterday solidified my initiative. I am a service member stationed overseas and just wanted a pleasant simple stay while I attended a very important training to progress in my career. I arrived at the hotel and checked in then checked out the next day to travel home to see my family one state over. Upon returning I was informed that my card had declined and that the room that I was placed in was not the one that I had requested. I proceeded to inform the front desk agent that my card could not be declined as it was a gov CC but to my surprise there was a hold that was not initially removed so I paid cash for the night and was given a king suite at no extra cost since my room of choice was not available. The next morning I informed the clerk that I would be staying for the next two weeks and she began to lecture me about how I should have informed them sooner of my extended stay as the room had been booked for the next day and I had to move out by noon--mind you, my training was from 0730-1800 everyday and I had already unpacked all of my things needless to say I wasn't moving-- there was no possible way! So I finally called my CC company and found out that the hotel had placed a hold on my card and had to speak with the CC company to give a code to have the hold released so that you all could re-authorize it. No one new how to do this so I called my CC company and brought my personal cell phone to the desk to get the issue straightened out. After all that had occurred I was mentally exhausted and over the whole Byron HIE experience not to mention having to call to the desk each week for a new wi-fi code-- i get the changing of the code but, place the new one under my door if it's changed, anticipate my needs as I am the customer! Furthermore, I checked out two days early and was charged for an extra day on my CC as I paid cash for the first night and when I called to inform the clerk of the mishap she simply brushed me off to the desk manager who wouldn't be in until Monday at 8 and I'm 5+ hours ahead of the states thus the last straw that broke the camels back. My point-- efficiently train your crew, if you don't know how to do something LEARN HOW TO-- one lady said that she had done this for 10 yrs and I could not tell, I did it for two yrs at a HIE in a much busier city and knew the ins and out of my hotel and "Opera" the operating system that we used. Anticipate the needs of your guests- always have a smile on your face- don't argue/lecture the customer- Cindy CANNOT do everything and be everywhere and most of all don't just do a job just to do it-- have a purpose, learn your craft and don't be remembered as the one who could not get the job done right. Don't be a waste of space, time and money-- be an asset. Tighten up HIE Byron!
November 16, 2013
Rated 2.0 out of 5.0 by Mackeydamia Uncomfortable beds
Room was clean enough but the beds were terrible. Front desk clerk said they had been remodeled with strong sides to the bed but when you laid down, very mushy, felt like old worn out mattresses. We had to ask for another room and the queen beds were better, but forget the king. If I can't get a good night's sleep, forget it. For this reason I would not recommend a stay here. All vending machines were empty ??
November 12, 2013
Rated 3.0 out of 5.0 by czek320 warm
OK, not the best i've been at. Room was sub-par what I exprcted. Front desk was really nice and friendly. i asked for a wine bottle to be opened and they had none. carpet was sub-par. shower needed attention.
November 5, 2013
Rated 5.0 out of 5.0 by jck52 A friendly welcome for the road weary.
HIE is one of my prefered stay overs. HEI, Byron, GA was a more than welcome respite from the road. The front desk clerk is a wonderful Jewel!!!!
October 28, 2013
Rated 2.0 out of 5.0 by Ihgmember96756 Mattress needs replacing room 203
I've been staying at this hotel for the last 8 years. The quality has steadily declined. The mattress I slept on in room 203 on 10/23 was caved in, It felt more like a hammock than a bed. There are other hotels in Byron now, I may have to try another brand on my next trip to Byron.
Amenities have been cut also, no lotion or mouthwash in the room.
The cranberry juice served at breakfast was watered down, it looked like pink water. The second morning there was no cranberry juice.
October 27, 2013