Rated 3.9 out of 5 by 70
Rated 5.0 out of 5.0 by ILuv2Travel Excellent room and great staff
Room was clean and comfortable. Front desk and breakfast staff were pleasant and helpful. Definitely would stay here again.
February 26, 2014
Rated 5.0 out of 5.0 by Kiddo51 Great service
Great stay after long day on road.... Friendly staff!
Thanks for answering all my questions Rita!!
February 24, 2014
Rated 3.0 out of 5.0 by redjag front desk
the gal at your front desk when we checked in was soooooooooooooooo very nice she suggested the crab shack and we had a great meal
February 14, 2014
Rated 3.0 out of 5.0 by RAR33 Bad Management
I stayed at this hotel in the past and was here for 2 weeks on this stay.
I had a few issues at this hotel that were corrected but the way it was handled and explained was very poor by management.
First I had the issue that the TV channels did not match the channel guide in the room. I contacted the front desk and explained the situation and was told the channel guide was correct and it matched what they had downstairs. It seemed like they did not believe what I said. I then asked if they could send maintenance up to see if it could be corrected. They stated they would see what they could do. I waited a while and no one came to my room. I called the front desk back and they stated maintenance was gone for the night. After a couple days I stopped at the front desk after returning from work and asked the agent if the TV channel situation was corrected. She started to answer my question and the front office Manager interrupted from across the lobby and did not have the courtesy to stand up from her chair and come to where we were standing. Instead she continued to explain in an unpleasant voice from her chair that it was not the hotel but a cable issue (this was obvious) and it was corrected. The way she handled a simple question was very unprofessional.
Second issue was there was a wakeup call set for 5am for my room that I did not request. I did not complain the 1st day because I thought it may have been a mistake. The second time I brought it to the front desk agent’s attention and explained it was on line 2. I thought it would be corrected, but it was not. 3rd day I informed them again and again it was like they did not believe me because she stated they did not see a wakeup call set for my room, that night I unplugged the phone. Next morning front office Manager was at the front desk so I asked if the issue had been corrected. She again was unprofessional and rude and stated she was not told the alarm was set on line 2. When I was upset and stated I had informed the desk agent it was on line 2 she stated again she was not told and motioned me away with the back of her hand. Before I got any more upset I stepped away and decided I would talk to the GM. That evening when I returned and asked for the GM, she was not there. I gave my cell number to the front desk agent and she wrote it in their pass on log and had me verify she wrote the number correctly. I did not receive a call from the GM.
Third issue: I do not have housekeeping clean my room every day. After my 4th day there I left the do not disturb sign off the door so it could be cleaned. I returned to the hotel finding my room made up, but the sack of USA Today newspapers that were on the floor near the front door were set on the counter next to my food. Then I found the blanket I had placed on the floor expecting it to be replaced was back on my bed. I know this because I marked the label because I have found this to happen at other hotels.
The middle of my second week I returned to the hotel and it just so happen the front desk agent was talking to the GM. I found that she had called my home phone number that is in my priority club profile. She stated she lost the number the front desk agent gave her. She apologized but made excuses for her front office manager. I know the GM was under the weather or taking care of personal things at home.
Over all I feel management at the hotel is unprofessional especially the Front Office Manager. The staff was more professional then she was.
Jule is the agent that has kept me returning to the hotel. She assisted me greatly on my 1st stay at the hotel and each encounter I have had with her since
February 7, 2014
Rated 4.0 out of 5.0 by Irish2 Nice Hotel
A special mention for Rita behind the desk, she was extremely helpful and gracious on a couple of instances. The hotel itself was clean and comfortable. The only shortcoming was the lack of quality, tasty restaurants nearby. So much so we have changed our search parameters but IHG is still our #1 choice.
February 6, 2014
Rated 5.0 out of 5.0 by Timpat12 Wonderful
This is the only hotel that I have been at where the morning breakfast staff ask to clear table. This was a wonderful experience.
February 5, 2014
Rated 1.0 out of 5.0 by robeckbrad Our worst stay at an HIE
We have made several trips around the country in the last few years, and HIE is our first choice for a nice place to stay. This place is an exception! HIE Byron must be owned by a penny pinching cheapskate. We had seen a roadway sign advertising all new rooms. It didn't say what year! Upon check in we had to wait quite awhile because "the computers are down". We ended up leaving info and checking into our room. Then we were told our credit card was declined, to call and get it straightened out. We did, nothing wrong. Went back to the counter and another woman immediately found the problem, our card number was input wrong. Nice embarrassment. Then the room...the bathroom, see attached pictures, was nasty. Grout falling out, anti slip mat curling up, just old and nasty. Next morning, Breakfast! Here is where the cheap comes in. The food was terrible, the selection minimal, and no cinnamon rolls!!! We waited 15 minutes, along with several other people, and she comes out with 8 cinnamon rolls that were obviously from a cardboard tube and made everyone groan with disappointment. It was the last straw! As my husband said this place should not be allowed to be a HIE.
January 14, 2014
Rated 4.0 out of 5.0 by Lou Lou good service
good value--convenient on and off of I-75--breakfast good--convenient location to fast food meals--restful sleep
January 10, 2014