Rated 4.4 out of 5 by 608
Rated 1.0 out of 5.0 by ultimatecontractors very embarrassing
no hot water in our room pluming not working
breakfast re heated from the day before no coffee or tea machines that work
May 18, 2016
Rated 5.0 out of 5.0 by little birdwatcher excellent location
Very tidy hotel in a good location for the city and waterfront, Access to evening meals next door or take away meals delivered. Good parking at a reasonable cost
May 17, 2016
Rated 3.0 out of 5.0 by rekabmit No bathroom !
Hotel rooms without bathrooms are not my cup of tea.
No glasses in rooms or refrigerator for storage of water etc.
No iron in room.
Staff very busy serving guests fizzy beer.
My room was by the lift and was surprisingly a quiet lift.
May 15, 2016
Rated 4.0 out of 5.0 by Labman77 Room lighting and socket locations
Room light was poor for a guy my age. I need good lighting for reading and generally.
Common fault in hotels, only the young are considered!
I had no socket bedside for my mobile phone charger which is also my alarm clock.
May 15, 2016
Rated 5.0 out of 5.0 by Cotton Tail Leisure visit
Excellent room, comfortable bed and helpful, pleasant and kind staff.
May 12, 2016
Rated 5.0 out of 5.0 by Andy J P Very friendly
We were impressed with the reception staff who went out of their way to be helpful. The hotel was well situated for Cardiff Atlantic Wharf and also walking into Cardiff City Centre.
May 8, 2016
Rated 5.0 out of 5.0 by Barryjs Brilliant Location for City Centre
Very Close to City Centre. Staff Very Friendly. Would definately visit again
May 4, 2016
Rated 3.0 out of 5.0 by Tigger2 Cardiff was great, sadly the stay was not
4 night stay, no change of linen despite an obvious ? tea stain on the top sheet. Some staff were civil and even helpful, but a disproportionate number could do with customer service training and just be happier in their work.
We understand this is the budget end of the group and regularly stay across the group but this is one of the most disappointing stays at HIE in a long time, possibly even ever. We realise that some of the benefits for IHG rewards club are set centrally but 300 bonus points as the "benefit" for being spire elite at this site is pretty poor. We understand that rooms are standard and thus an "upgrade" is not possible but 300 points or a single drink is pretty poor for a 4 night stay at a higher cost than many Holiday Inn sites.
May 1, 2016