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Rated 4.2 out of 5 by 302 reviewers.
Rated 5.0 out of 5.0 by Excellant facility At a risk of this hotel becoming too popular due to its level of service and location our stay was excellent. Only a 10 minute walk to the city centre it was convenient, tranquil and a pleasure to stay on. We wont be staying in the city again for our future visits. December 12, 2014
Rated 4.0 out of 5.0 Noisy guests and rooms I stay frequently at this hotel and I am actually due back later this week and the staff is always very nice, polite and ready to help you. Rooms are clean and brekfast is good. The only thing is...the room walls are so thin that you can hear everything! And I always get placed close to room with kids or with more than 1 person. I think that it would be only fair not to place the Gold and Platinum members in rooms clsoe to families, etc as clearly if we rae Gold and Platinum is because we travel a lot and we are most likely there for business, not leisure. Therefore, we would like to hvae some good quality sleep at night. So far, I have never been able to sleep in a quiet room there. December 9, 2014
Rated 5.0 out of 5.0 by Excellant Fantastic staff who are very friendly and make you feel like a person not just another guest, great location for Cardiff Bay, Cardiff city centre and the motorway. Big Thank you to Karen and the team December 6, 2014
Rated 3.0 out of 5.0 by Small bed and poor room services The double bed was very small, the bathroom smelt foul when we first arrived. The staff were very friendly helpful and considerate. The TV in the room was poor and a very limited selection of channels. The value for money was extremely poor, not what I have come to expect from past holiday inn's. December 4, 2014
Rated 5.0 out of 5.0 Friendly staff Great attitude and service from the front desk staff. Looked after us extremely well and always had a smile. Made the stay that much more special to us and we are looking forward to returning early next year. December 2, 2014
Rated 5.0 out of 5.0 by pleasant stay A pleasant stay, good prices only drawback was the breakfast being almost cold. December 1, 2014
Rated 1.0 out of 5.0 by poor hotel and very expensive everything very poor and will never stay again even if it was free. Room and shower far to small. Breakfast was very poor. December 1, 2014
Rated 3.0 out of 5.0 by Stay Okay hotel, although breakfast area too busy and room temperature could not be altered (room too cold). December 1, 2014
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