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Rated 4.2 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by HI Express Cardiff Great staff & hotel - one year on from my last visit Barry remembered me. This was a super start to our stay. We were there well before check-in time however we got a very warm welcome and we were offered the facilities after a 4 hour drive to Cardiff. Later on in the day when we checked in, Helen was again very professional. chirpy and friendly. Check-in was a breeze as 4 rooms were required and once in the room everything had been set-up as requested. After ordering take-a-ways the staff helped us with the cleaning up. Breakfast was again quality with super assistance from the morning staff. Great choice of breakfast with little fuss. Check-out - no issues! Recommend this house 100%. Fantastic! Thank you HI Express Cardiff and a special thanks to Barry & Helen - a huge credit to IHG. Will be back... very soon. September 3, 2014
Rated 5.0 out of 5.0 by Great choice for comfort I picked this hotel because of the situation between downtown and bay. Nice place to stay, room clean and comfortable. Great view on water, perfect place to relax and take breakfast. I'll come back to Cardiff (soon I hope), but for sure, I'll stay in this hotel again! September 2, 2014
Rated 4.0 out of 5.0 by Great location with wonderful staff Staff were absolutely fantastic - friendly, helpful and approachable. The room was adequate for our short visit but somewhat over priced for a basic stay. Breakfast didn't have any bacon which was our main disappointment, but the rest of the food was good. Just make sure you find out the way to get from the hotel to Cardiff Bay rather than wandering around aimlessly like we did! August 27, 2014
Rated 5.0 out of 5.0 by Amazing customer service!!!!!!!!!!!!!!!!!!!!! Had a great stay, 1st time with HI would use again. The customer service was amazing, 10 out of 10. It felt as if we where being welcomed into the family. What I liked was the way they made my daughter feel so comfortable. August 26, 2014
Rated 3.0 out of 5.0 by strange Noise Generally the stay was fine, but there was a strange buzzing noise, which probably came from the Air Con Unit. August 26, 2014
Rated 3.0 out of 5.0 by cost I believe our stay to be a little expensive,it will put us off from staying again and would aim to find an alternative hotel. Also do not appreciate having to pay for parking when staying in the hotel, especially for the price paid. August 23, 2014
Rated 4.0 out of 5.0 by Handy location, comfortable room,parking easy I have been using this hotel for several years as i have a Dr Who fan in one of my kids and we make a yearly trip to Cardiff in order to visit the Dr Who Experience. The hotel has courteous staff who gave us a friendly welcome on arrival. The family room was on the first floor and was clean and tidy, all lights worked and the heating/ air con functioned fine. Only minor moan is a lack of storage space for a family of 4 but we coped. From the window we looked across one of the old docks, traffic noise was minimal. Breakfast was a buffet affair which was ok but the single bread toasting machine was a bit tricky to set at right speed and a queue would form as it was rather slow, a second machine would solve the problem. Our window had cobwebs on the outside and at night you could watch spiders busily building them. Overall i recommend this hotel as good value for money and we will no doubt return for another weekend next summer. August 22, 2014
Rated 4.0 out of 5.0 by Lovely friendly staff made up for a room with no room to breathe! I use Holiday Inn Express all the time for business travels and this is the first time for pleasure. Taking my grandson to the Dr Who experience so needed a family room; it was smaller than rooms I have had elsewhere for me alone. We could not easily get to the window. But as it was only one night I didn't fuss and the staff were wonderful, which made up for everything. I was also shocked at the price; it was the most expensive holiday inn Express I think I have stayed at August 22, 2014
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