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Rated 4.2 out of 5 by 174 reviewers.
Rated 1.0 out of 5.0 by poor experience It is my first overall non-positive experience with Holiday Inn. Although the room was clean and comfortable, the hallways, elevators not at all. Breakfast was average, internet connection was quite unstable,, shuttle service was terrible. It seems clear that the hotel staff is unable to handle properly such an amount guests. September 2, 2014
Rated 5.0 out of 5.0 by Great Hotel I am a frequent traveler and guest of IHG hotels (Platinum Member) and have to say this is one of the most well run and best IHG hotels that I have experienced other than resort hotels. The staff is great, rooms large and clean, outdoor surroundings well maintained with plenty to do, and would recommend this hotel to anyone thinking of staying in the area. It is also very convenient to Stony Brook University (which is why we stay there about 3-4 times a year). August 30, 2014
Rated 2.0 out of 5.0 by musty, hot and muggy The hallway to the room was very hot and musty. The room itself was not any better, hot and muggy. the AC took all night to cool the room off. August 27, 2014
Rated 5.0 out of 5.0 by front desk we were a little disappointed at check in. an employee stood staring at the terminal for several minutes without acknowledging us. finally looking up he said "sorry computer problems". it would have been nice for him to at least say something to us instead of ignoring us August 27, 2014
Rated 5.0 out of 5.0 by Great relaxing stay. A very friendly and relaxing stay. Great location, services and room. I will be staying here on my next visit, and will highly recommend this hotel to others. August 26, 2014
Rated 2.0 out of 5.0 by Not Thrilled We stayed in the hotel for a wedding and we were stayed from Friday August 15th and checked out Sunday morning the 17th. The very first thing we noticed was the water in the bathroom sink didn't go down and called the front desk and said there was no maintenance crew available and they would send someone up in the morning, in the meantime the water took over an hour to go down. The second thing was the lock on the door to go in and out of was broken. We went down to the front desk and explained and they told us they would check on it ASAP, meantime we had to leave for the church. We came back and the door was not fixed and the door to our room was unlocked for 2.5 hours. We then called the front desk and explained and not in a nice way and then they sent someone up. They gave us points towards our next stay which we rarely ever stay in a Holiday Inn Express. Over all very disappointed and would not stay there again or recommend that anyone stay. Even at the discounted rate, it wasn't worth it. Thank you. Lori Mafia August 26, 2014
Rated 2.0 out of 5.0 by Disappointed Overall I have had very good experiences at the Holiday Inn Express facilities, I even recommend them to my clients. This was a disappointment. The first room had a foul odor. The staff quickly offered me a new room on the highest floor but after settling in and ordering food the television did not work. By that time too tired to change room. August 25, 2014
Rated 5.0 out of 5.0 by right place this porperty met ALL our needs. The staff was friendly and very helpful. August 23, 2014
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