Rated 4.2 out of 5 by 102
Rated 5.0 out of 5.0 by TeTe2 Comfort
The only less than excellent rating I gave is because my girlfriend woke up a little stiff. She said she needed pillows that are a bit more firm. Myself...slept like a baby!
November 28, 2013
Rated 2.0 out of 5.0 by ShuffleBe Noisy and Crowded with Groups
There werre too many groups staying at the same hotel which made the lobby, eating area and parking facility crowded, noisy and congested. In addition, late at night, people were running down the hallways, shouting and knocking on doors which needlessly woke us up. Finally, the TV cable service was not working and we experienced repeated failed attempts to watch CNN news.
November 22, 2013
Rated 5.0 out of 5.0 by KingTim Had a great stay
Staff was very friendly and nice. We had a great stay.
November 12, 2013
Rated 5.0 out of 5.0 by Suzzyy Great Place to Stay
I had a fire in my home, and my family needed to stay at the hotel for 2 weeks. The staff was great, it was comfortable, clean, they have a nice lobby area where you can relax, and did I mention the staff was GREAT!
November 11, 2013
Rated 5.0 out of 5.0 by Andymedic Wonderful staff and very comfortable room
It was a great pleasure to stay at this Holiday Inn. Only one issue while I was there and it was handled quickly with no fuss or inconvience. Highly recommend this facility. Breakfast was plentiful and delicious also!!!!
November 7, 2013
Rated 5.0 out of 5.0 by SeanB One of my favorite HIE's
Love this place. The owner takes great pride and the grounds and staff are always fantastic!
November 5, 2013
Rated 5.0 out of 5.0 by SandM MichaelS
Home away from Home
It was a very relaxing night and peaceful
November 2, 2013
Rated 1.0 out of 5.0 by tyman1970 Okay Staff but out of control guests
It was a long two days before my daughter and I got to your hotel because of a very important softball tournament that many colleges attend. The next morning my daughter was attending a all day softball clinic at Stony Brook University and again many colleges that are recruiting my daughter were there. My daughter and I were very tired from driving to get there and need much rest especially her due to the fact she would be working out again all day the next morning. That evening there were guests yelling, screaming, slamming doors, and we couldn't get rest and this all started around 10pm and lasted till 4am or so. These guests were so loud it kept us up on the 5th floor and they were outside screaming in the parking lot. There was trouble with multipal guest rooms on either side of us. Doors slamming, yelling right outside our door, and my daughter was very upset that she couldn't sleep. I called the front desk and they stated they were sorry and they new of the problem and were working on it. I called again about 1 hour later when it was worse and I stated we wanted to leave the hotel. The staff member said the police were called and that they would discount me some of my room expense. I talked to two different staff members and one was going to get the whole cost comp'd, but the other said there's nothing they can do and would give me 25% off my stay. We got maybe 2 hours of sleep, my daughter was all up set and I almost got in trouble cause I lost my temper at one point and wanted to start trouble with these people. When I checked out I only got a 25% discount when other people suffered through a lot less to only get their rooms comp'd. The front desk person that morning was rude and really didn't seem to care about our situation that night. The food that morning was okay but low on things and when I requested things to be refilled the woman, (speak no english, I asked the front desk and said they would take care of it but not sure what they can do. So at this point, I'm Very upset really bad.. I feel I should be comp'd the full amount even though I paid cash cause the person checking me in had a issue with the credit card payment swiper, Itwasn't working or he was just very lazy and we were beat and just wanted to get to our room). I paid cash for the room, hated our stay, and I want to know what you might do before my daughter and I write a letter the clinic manager who requested your hotel in emails to attend the Stony Brook Softball Clinic. They will not want to hear from a 15 year old child who had no sleep and a terrible experience prior to performing in front of Universities and spent a lot of money as well. I really could of been arrested that night, that's how bad these people were and the lack of support from your staff.
October 31, 2013