Rated 4.6 out of 5 by 57
Rated 5.0 out of 5.0 by Stacie1700 Great
Very Nice Clean Hotel. Came up to visit UNC. Everything was close by. Will Stay again
February 26, 2014
Rated 2.0 out of 5.0 by Concerned Mom No Service
We stayed here as parents with a team that came in town. My daughter had an issue with her room where one of her roommates clogged the toilet. They front desk said they didn't have anyone to send up to check it out that maintenance was gone and there were no other rooms to move them to. The toilet overflowed onto the carpet (it was NOT clear, so there was feces around). The toilet was unusable. They were told to plunge it themselves, which didn't work, and finally after quite some time (like maybe an hour or so) the front desk lady came up to try to plunge it. She then proceeded to walk into the bathroom, attempt to clear the toilet, which didn't work and then walked around their room and sat on one of the beds with her wet, dirty toilet water sneakers and hands and used the phone. she called maintenance (which should have been done immediately as there was a puddle on the floor) and told the girls they would show in about 30 minutes. The girls were already way past curfew, so had to come and two of them had to stay in my room for night. Thankfully my husband and I had a room with 2 beds instead of one king. I have never seen a hotel with that provided no help on such an incident. I won't be coming back or recommending it to anyone. This hotel needs to get their policies in order.
February 24, 2014
Rated 5.0 out of 5.0 by JRan Exceeded my expectations
I found the Holiday Inn Express at Chapel Hill to be convenient, comfortable, and responsive to my requests. The breakfast was excellent and the staff helpful and knowledgeable. I will be staying there upon my next trip to Chapel Hill.
February 6, 2014
Rated 5.0 out of 5.0 by Music teacher Always reliable
I have found Holiday Inn Express to be reliable in regards to comfort, cleanliness and value!! I highly recommend this hotel.
January 14, 2014
Rated 5.0 out of 5.0 by DD10 Excellent stay for Christmas holidays
Stayed for eight days, had no problems, excellent service from front desk and maid service. Very good breakfast.
December 29, 2013
Rated 5.0 out of 5.0 by LBKS Great service and experience!
Our daughter was having surgery at Memorial Hospital in Chapel Hill and this hotel was suggested with a reduced rate for families needing overnight accommodations. The rates were very reasonable and we enjoyed the hotel, the staff and the breakfast. We would certainly stay there again if the need arises.
December 24, 2013
Rated 3.0 out of 5.0 by Scott1978 Do not honor room reservations
We had planned in advance and reserved a King suite room. However, upon our arrival at 10 PM. We were informed that the King suite room that they were going to place us in was given away since the current occupant decided at the last minute to stay another night. Therefore, the other occupant was rewarded for failing to plan adequately and we were penalized and given a standard room with a king size bed. We were not given an option. Their poor management decision was basically forced upon us. They voluntarily reduced the room rate by $10–a very poor consolation as I would have preferred the King suite room.
December 21, 2013
Rated 5.0 out of 5.0 by MrsGatl Great Location and up-to-date.
We stayed at this hotel in Chapel Hill for several nights. The hotel is newer and very up to date as far as amenities and furnishings. The location is very convenient to I-40 but not sitting right on the highway. It is easy to get to Chapel Hill and only about 15 min from the Raleigh airport. The hotel has a very small breakfast room so each morning that we were there we could not find a place to sit. We ended up eating in the lobby instead. Good variety offered at breakfast.
December 9, 2013