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Rated 4.5 out of 5 by 170 reviewers.
Rated 4.0 out of 5.0 by Staff was great! I only have a couple of complaints, but they were important enough to me to keep us from staying a second night. The main problem was that the hotel smelled of old cigarette smoke. The rooms were fine, but the lobby, elevator and hallways still had that musty smoke smell. I was told it was from customers smoking outside the lobby doors; but I'm guessing it was because smoking used to be allowed throughout the hotel. Either way, it was not a pleasant smell. The second complaint was with the king suite and is a minor one. When the sofa was made out into a bed, you couldn't get around it. There was excess room in the bedroom. If they ever remodel, I would recommend that they take some of the bedroom space and give it to the "living" area. Everything else was fine, and the staff was really nice throughout the hotel. July 18, 2014
Rated 5.0 out of 5.0 by Great Service The staff at this location were always friendly and attentive. The breakfast each morning was delicious and the room was cozy and comfortable. July 16, 2014
Rated 1.0 out of 5.0 by Great outward appearance, just don't look to deeply Bathroom could have been cleaned much better, main room obviously gets hit or miss cleaning but no deep cleaning in a very long time. Pool was a milky green color and shows signs of aging and not being well maintained. Exercise room was very nice and breakfast was great. Issues with room were not addressed and attempts to contact management were unsuccessful. July 15, 2014
Rated 4.0 out of 5.0 by Mushy pillows Pillows were too mushy and furniture in our room needed updating. TV channel card did not match what was actually on the TV. Bathroom was adequate size. Side door egress was convenient especially when carrying in small children - didn't have to come through main lobby. Overall, facility was clean, everything worked properly. Complimentary breakfast was decent and staff kept it well stocked. Housekeeping personnel asked if we needed anything if they saw us in the hall. Overall, I would stay at this facility again on my next visit to Charleston. July 15, 2014
Rated 5.0 out of 5.0 by Great staff!! I travel a lot, and have never experienced a staff as friendly as these folks. From the front desk to housekeeping and grounds crew, everyone made my family feel like a part of theirs. Very friendly bunch of people and my family and I will not stay at another hotel in the Charleston area. My son said it was the best breakfast that he's ever had! Thank you to the staff at this hotel! You made it a great start to our vacation. And mostly all of the staff told me happy birthday as well. July 9, 2014
Rated 5.0 out of 5.0 by Most comfortable bed ever! We stayed here on our last night in South Carolina for our summer vacation. The facility was clean, staff was nice and courteous, and the best thing was that the beds were so comfortable! We wish we could have taken the beds home with us! The only minor critique we have is the scrambled eggs served for the complimentary breakfast tasted a bit funny.. other than that no complaints! July 9, 2014
Rated 5.0 out of 5.0 by Room and Service The room was excellent. Service was excellent. The Desk Clerk even mapped out driving directions. Very nice. Best thing about the breakfast buffet - serviced eggs (small omelet). A plus after all the carbs we had at other hotels. Would definitely return. July 8, 2014
Rated 5.0 out of 5.0 by Location The location of the Holiday Inn Express met our needs. We were told it was 5 miles from the Port of Charleston and that was correct. We stayed here because of the location, shuttle service, and was able to leave our vehicle until we got off of the ship. The shuttle service driver was very nice and knowledgeable about the Charleston area. He was waiting on us when we got off of the cruise ship to take us back to our vehicle. We would definitely stay here again and use the same services. July 7, 2014
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