Rated 3.6 out of 5 by 127
Rated 3.0 out of 5.0 by maharar2 Stay at Cherokee
I was not recognized at a platinum member. I asked for an upgrade as I am accustomed to and was told none was available. My profile and request showed I ordered a "non-smoking" room. I was put in a "smoking" room. When I complained suddenly they found an upgraded "no smoking" room for me. No welcome package or bottled water was provided. When I asked, I was told there was none at the hotel. The noise of people coming and going disturbed my sleep. Also the staff didn't seem very professional or well trained.
February 14, 2014
Rated 5.0 out of 5.0 by JGtheGAMBLA What Can I Say?
I was expecting nothing, but ended up very pleased with my stay. The guy at the front desk was kind and funny. I will definitely be staying here again if I am back out this way. JG
February 4, 2014
Rated 2.0 out of 5.0 by Jennifer72 Convenient, but disappointed
We chose this hotel for the location to the casino and have had good past experiences with Holiday Inn Express. My disappointment started immediately when opening the door to the room. It was 31 degrees outside and they had NO heat on in the room and the window had been left open, it took quite awhile to warm up! Then after traveling for 3+ hours I had to use the bathroom when I was about to sit on what I had hoped to be a sanitized toilet I noticed what appeared to be a red/brown stain on the seat! Fortunately I carried disinfecting wipes with me and found it wiped right off!!! Then the next morning upon entering the shower and closing the shower curtain I noticed there were used dirty towels and rags hanging over the shower rod. Fearful to complain during our stay I waited until check out to mention these things, it just so happen the Executive of Housekeeping was standing at the desk and I explained everything. I was very disappointed in the lack of response I received from all parties informed. I was not looking for concessions of any kind but it certainly would have been nice if I received something more than " I will make note of it"
January 21, 2014
Rated 4.0 out of 5.0 by LuckyPalmetto Comfortable and close to the casino
Overall hotel staff could step up their game. Many workers seemed downtrodden and unmotivated--not a happy place. Ground floor room was nice and convenient (no need for elevator), and basically quiet. Areas of concern....1) Coffee pot needed cleaning--water reservoir had yuck and hairs-WAY gross! 2)Window was not locked, ashes on sill--was a nonsmoking and ground floor room. 3) Sink did not drain and had flecks of green and black sediment. 4) Desk-clerk checking in very responsive and helpful, but morning lady rude and bothered. 5) Breakfast bar adequate but tables were not kept cleaned as guest left.
January 3, 2014
Rated 5.0 out of 5.0 by M & M AWESOME BED
WE ALWAYS ENJOY STAYING AT HOLIDAY INN EXPRESS IN CHEROKEE. IT IS VERY CLEAN, QUIET, COMFORTABLE AND FRIENDLY. EVEN THE WORKERS SEEM HAPPY. IT IS A VERY SHORT AND PRETTY WALK TO THE CASINO SO IT IS A WIN ~ WIN SITUATION FOR STAYING THERE.
January 3, 2014
Rated 3.0 out of 5.0 by ArmyMom56 Ok stay
The overall stay was ok. Very conveient to the casino. We were able to walk across the street to get to the casino venue. The motel seemed older and quite bare boned. No frig/microwave and old furniture. Our biggest beef was it was so noisy. Water running upstairs, toilet flushing, people in the halls seemed like they were in the room with us. Bed was comfy. Breakfast was ok, nothing great.
January 2, 2014
Rated 4.0 out of 5.0 by Robert mac67 Breakfast
The hotel was nice clean and modern very convenient to the casino. However you need to make plans for breakfast someplace else. I had better breakfast at boot camp.
January 2, 2014
Rated 5.0 out of 5.0 by missey 1990 comfortable bed &great service
i would recomend this hotel staff very nice rooms very clean / GREAT breakfast hotel smells very good /
December 30, 2013