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Rated 3.9 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 Extraordinary Service The manager has a gift to make us feel welcome every time we visit. He takes extra time to listen and help with billing, accommodations and any items needed during the stay. It can be said this is one of my top two customer service experiences during the year, the other one is when I come to stay in December! Thanks for going above and beyond and taking your job seriously and truly caring about your customers I will NEVER stay at a different hotel as long as the service is conducted in this manner. May 1, 2015
Rated 5.0 out of 5.0 by good service great stay at this hotel. I have stayed here several times and always pleased with the staff, rooms are clean. very close to the casino is a plus. April 24, 2015
Rated 2.0 out of 5.0 by breakfast Need better breakfast need better choices. few other people said the same April 23, 2015
Rated 5.0 out of 5.0 by great room the room was great. the staff was very nice and make you feel so welcome. the breakfast was very good. the hotel is a great place to relax and get a real good nights sleep. loved it. April 22, 2015
Rated 4.0 out of 5.0 by Great value and friendly staff The desk staff and housekeeping staff set a very positive tone for the beginning of our trip to the Great Smoky Mountains National Park. They were extremely helpful, and made the entire check-in process run quickly and smoothly. The property is convenient to the park and other touristy things in Cherokee. A popular casino is located across the street, if you're into that type of thing. Though the top floor is for smokers, and we could here some heavy walking above our heads in our 2nd floor room, the noise level was acceptable and not an annoyance. April 22, 2015
Rated 5.0 out of 5.0 by Great stay! The Express had all the facilities I expected and we were very comfortable. The survey, however, is much too long. April 22, 2015
Rated 5.0 out of 5.0 by great hotel Great hotel, convenient to casino, Have stayed here in the past and will stay there again. April 20, 2015
Rated 4.0 out of 5.0 by Amenities The guest room would have been better if it had been furnished with a microwave and refrigerator. April 20, 2015
  • 2015-05-03T10:09:30.373-05:00
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