Rated 4.0 out of 5 by 456
Rated 3.0 out of 5.0 by CarolinaMatt Location is great, property needs updating
The location is very good, directly across the street from the casino. However, as far as Holiday Inn Express properties go, I would have to put this property below average. There is an odd smell in the hallways of the hotel! probably some type of cleaner deoterizer mixed with cigarette smoke. My room had the same smell, but it was not as bad, and it was a non-smoking room. The exterior of the property is also beginning to look less than new.
The tables in the breakfast area need to be replaced. The edges are worn and some kind of sticky residue seemed to be on every table edge. My bed was comfortable and the bathroom was clean. The staff was friendly too. They also allowed me to check in early.
October 8, 2015
Rated 5.0 out of 5.0 by Altrestle Enjoyed
Really great place to stay. Easy walk to all the places we wanted to go. clean and cozy.
October 7, 2015
Rated 1.0 out of 5.0 by kali999 Uncomfortable....
I will not stay here again. The room was damp, the bed was uncomfortable and the property smelled of cigarette smoke....
October 5, 2015
Rated 1.0 out of 5.0 by sheronep Not worth the money for what you get!
Came down to Cherokee for my birthday weekend. Came to the room and found it to be very musty. Bathroom had hair on the floor and was dirty. The television program guide was set to the wrong date and time. Brought it up to man at the front desk and he told me that it was a cable company issue. The next morning I informed another person about the TV and bathroom. The bathroom was addressed and the housekeeping made the bed but neglected the rest of the room.
On discharge I passed some rooms in different stages of cleaning and they totally stripped the beds - changing the blankets out too.
PROS: close to the casino. Free breakfast. Most of the employees are very nice and responsive. Very comfortable beds.
CONS: dated hotel. Cleanliness was an issue.
I don't think I will return. There are other hotels in the area that are in better condition.
October 4, 2015
Rated 5.0 out of 5.0 by richp4 Cherokee Experience
We had a great overnight stay. We would definitely recommend for visitors to stay at this location. Even if you don't gamble, there are plenty of things to do in the Smokey Mountain area.
October 2, 2015
Rated 5.0 out of 5.0 by Yamp Overall had a great stay
Other then the bad order on the 3 floor,I was in 309.Everything else was great.
October 2, 2015
Rated 5.0 out of 5.0 by gambler 100 great experience
We did have a little mixup on our reservation but was handled quickly and satisfactory. Since I gambled half the night the staff gave us an extra hour for chechout which was greatly appreciated.
September 30, 2015