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Rated 4.0 out of 5 by 397 reviewers.
Rated 5.0 out of 5.0 restfull location in town We enjoyed our two night stay in this hotel. Room very neat and clean. Would have liked a small refrigerator for keeping drinks cool but otherwise very happy with service, room and all personnel. July 26, 2015
Rated 5.0 out of 5.0 by Friendly staff Good clean hotel, friendly staff, great breakfast. Will stay again in the future. July 25, 2015
Rated 1.0 out of 5.0 by aaaa I was not happy with my stay I expect to be able sleep in peace. July 21, 2015
Rated 3.0 out of 5.0 by Our Chrokee Visit Visiting Cherokee for the first time, I expected a better experience. I am used to having a room with kitchen, fridge, and couch, especially when I book a suite. The price we paid for the room was very high based on what we received. The room was plenty big enough, but it was wasted space. I never felt like I could relax during the stay. The breakfast area was dirty and the food variety was lacking. Almost no fresh fruit, just the standard heavy fare. July 21, 2015
Rated 4.0 out of 5.0 by Great room but overall impression fell short of my expectations Overall a very nice stay but there were some minor issues that detracted from overall impression. Compared to the many other HIE properties I've stayed with, staff here was not very professional. Was not greeted as a Rewards Club member (Platinum) nor offered the points or snacks. Keyed my room cards for one night instead of 2 -- consequently we had housekeeping knocking on our door the next morning asking when we were checking out. When I went downstairs to correct the problem, the 3 very casually-dressed staff members at the desk seemed more interested in getting back to their conversation than helping me--no apology for the inconvenience. Room was comfortable and roomy, but I was surprised there was no micro-fridge. Bedding was as I have grown to expect from a HIE property--excellent! Comfortable bed and bedding keeps me coming back. Breakfast area was well maintained/stocked but rather small with limited numbers of tables. July 20, 2015
Rated 5.0 out of 5.0 by SUPERB CUSTOMER SERVICE DESK STAFF DID MORE THAN THE AVERAGE STAFF NORMALLY EXHIBIT AT OTHER FACILITIES. BREAKFAST FOOD AND STAFF WERE EXCELLENT AND FOOD FRESH AND DELICIOUS! July 20, 2015
Rated 5.0 out of 5.0 by Great staff and quiet room. We arrived without a reservation. No problem, the front desk found us a room on the first floor. Thanks again to the staff. July 19, 2015
Rated 3.0 out of 5.0 by OK - but not what I am used to from Holiday Inn I recently stayed at this hotel for 4 nights while my family explored the Smoky Mountain region. The location was very convenient to the Occanaluftee entrance to the park. We did not visit the casino, but it is across the street. A few issues stuck out for me.... 1) it reeked of smoke. I thankfully wasn't on a smoking floor, but the hallways and elevators were bad enough and had my asthma acting up. 2# the breakfast selection was pitiful. I stay at a lot of holiday inn express hotels, and the breakfast always includes hard boiled eggs, chocolate milk for the kids and constantly replenished fruit. There were a few apples, but it was not refilled. I asked about hardboiled eggs and was told they don't offer them. There were also not enough tables, and the side tables people tried to use next to the sofas were not cleaned and were disgustingly sticky. 3) While I was pleased with our room #a "suite"), every other holiday inn I have stayed in included a fridge and microwave in the standard room. Here you have to pay for a suite for those. On the positive side - the staff was incredibly friendly and very nice. As a side note - we found that there weren't many places for families with food allergies to eat in Cherokee. The casino has restaurants that kids can't get to. Other than that there are pancake houses and some buffets. Challenging - but not the fault of the hotel. Overall -nice people, great location, stinky hallways and cheapskate breakfast. Ok - but not what I have come to expect from Holiday Inn Express. July 19, 2015
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