Rated 3.9 out of 5 by 327
Rated 4.0 out of 5.0 First Time Trip to Cherokee, NC
My daughter and I stayed at this hotel on April 10 for a mother/daughter getaway to the casino. The front desk staff was very friendly and greeted me as though we had known each other for a long time. While greeted and thanked for being an IHG Rewards member, there wasn't anything special offered (previous stays at other Holiday Inns would receive a goody bag with bottle water, apple and microwave popcorn - even though that's not offered any more#. The room was nicely appointed, clean and the beds were comfortable. Our room didn't have a microwave or a mini-fridge #not sure it these were items you had to request or if they weren't a part of the amenities offered#. We loved the fact that the hotel is right across the straight from the casino and you can walk there if you so desire #we drove). Not sure how the staffing for breakfast was on previous days as we came in on a Friday evening and left on Saturday mid-morning. Saturday's breakfast staff was not able to keep up with making sure the food was well stocked -- it could be that they were overwhelmed I'm not sure. They were constantly being asked if they had more eggs, more bacon, any cream cheese for bagels, any milk, yogurt or hard-boiled eggs -- refrigerator was completely empty -- hot water for tea, grits or oatmeal. I did hear a lot of guests who had been there for a couple of days remark that they didn't have this problem on previous days. Overall, my daughter and I enjoyed our visit and will be back again!
May 4, 2015
Rated 5.0 out of 5.0 by BenNC Extraordinary Service
The manager has a gift to make us feel welcome every time we visit. He takes extra time to listen and help with billing, accommodations and any items needed during the stay.
It can be said this is one of my top two customer service experiences during the year, the other one is when I come to stay in December! Thanks for going above and beyond and taking your job seriously and truly caring about your customers I will NEVER stay at a different hotel as long as the service is conducted in this manner.
May 1, 2015
Rated 5.0 out of 5.0 by tdawg2595 good service
great stay at this hotel. I have stayed here several times and always pleased with the staff, rooms are clean. very close to the casino is a plus.
April 24, 2015
Rated 2.0 out of 5.0 by vin50123456 breakfast
Need better breakfast need better choices. few other people said the same
April 23, 2015
Rated 5.0 out of 5.0 by dart man great room
the room was great. the staff was very nice and make you feel so welcome. the breakfast was very good. the hotel is a great place to relax and get a real good nights sleep. loved it.
April 22, 2015
Rated 4.0 out of 5.0 by WSW6413 Great value and friendly staff
The desk staff and housekeeping staff set a very positive tone for the beginning of our trip to the Great Smoky Mountains National Park. They were extremely helpful, and made the entire check-in process run quickly and smoothly. The property is convenient to the park and other touristy things in Cherokee. A popular casino is located across the street, if you're into that type of thing. Though the top floor is for smokers, and we could here some heavy walking above our heads in our 2nd floor room, the noise level was acceptable and not an annoyance.
April 22, 2015
Rated 5.0 out of 5.0 by maukgakb Great stay!
The Express had all the facilities I expected and we were very comfortable. The survey, however, is much too long.
April 22, 2015
Rated 5.0 out of 5.0 by Deedons great hotel
Great hotel, convenient to casino, Have stayed here in the past and will stay there again.
April 20, 2015