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Rated 4.0 out of 5 by 457 reviewers.
Rated 5.0 out of 5.0 by great atmosphere Location was perfect. Had a fantastic reunion and enjoyed visiting some tourist areas. Perfect time of the year to visit. October 9, 2015
Rated 2.0 out of 5.0 by Poor Internet and Thin walls As I expect a certain standard for HIE the hotel meets the minimum in rooms and decor (but just) but does not meet the minimum and necessity of having internet for my work needs which is a huge no no to me as I stay in them 300 nights a year for work. It was very poor even when i tried to send my work at 2 am so I used my own phone hot spot which work prefers I avoid if possible. I couldn't actually send this review from the hotel internet though I am at it, it would take way to long to hope it stayed connected long enough to send. It is newer but does have a slight odor and dampness to the room and halls. Rooms are minimally appointed with fridges in suites only. I stayed in a suite but I have to say the front desk lady almost seemed happy to tell another guest that inquired about getting a fridge it was only in the suites. The value midweek is not bad, with in what my work allows but it is too expensive on weekends and there is nicer properties in the very tourist oriented town. Honestly the Casino typically puts me up either on site or offsite but the HIE in town has no arrangement with them so when work is not paying i rarely stay at this one. I stay down the road at another or a different hotel all together even when I have points available. Also I could hear dogs in someone's room around 5 am, and a tv going. Very thin walls. Not a problem for me as I can sleep anyhow but I noticed. Oh the staff also never noted that I am a Spire member when I arrived. Small detail but again, I noticed the typical, "Thank you for being a spire member" was not there. October 9, 2015
Rated 3.0 out of 5.0 by Location is great, property needs updating The location is very good, directly across the street from the casino. However, as far as Holiday Inn Express properties go, I would have to put this property below average. There is an odd smell in the hallways of the hotel! probably some type of cleaner deoterizer mixed with cigarette smoke. My room had the same smell, but it was not as bad, and it was a non-smoking room. The exterior of the property is also beginning to look less than new. The tables in the breakfast area need to be replaced. The edges are worn and some kind of sticky residue seemed to be on every table edge. My bed was comfortable and the bathroom was clean. The staff was friendly too. They also allowed me to check in early. October 8, 2015
Rated 5.0 out of 5.0 by Enjoyed Really great place to stay. Easy walk to all the places we wanted to go. clean and cozy. October 7, 2015
Rated 1.0 out of 5.0 by Uncomfortable.... I will not stay here again. The room was damp, the bed was uncomfortable and the property smelled of cigarette smoke.... October 5, 2015
Rated 1.0 out of 5.0 by Not worth the money for what you get! Came down to Cherokee for my birthday weekend. Came to the room and found it to be very musty. Bathroom had hair on the floor and was dirty. The television program guide was set to the wrong date and time. Brought it up to man at the front desk and he told me that it was a cable company issue. The next morning I informed another person about the TV and bathroom. The bathroom was addressed and the housekeeping made the bed but neglected the rest of the room. On discharge I passed some rooms in different stages of cleaning and they totally stripped the beds - changing the blankets out too. PROS: close to the casino. Free breakfast. Most of the employees are very nice and responsive. Very comfortable beds. CONS: dated hotel. Cleanliness was an issue. I don't think I will return. There are other hotels in the area that are in better condition. October 4, 2015
Rated 5.0 out of 5.0 by Cherokee Experience We had a great overnight stay. We would definitely recommend for visitors to stay at this location. Even if you don't gamble, there are plenty of things to do in the Smokey Mountain area. October 2, 2015
Rated 5.0 out of 5.0 by Overall had a great stay Other then the bad order on the 3 floor,I was in 309.Everything else was great. October 2, 2015
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