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Rated 3.7 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Better than expected Hotel was nice, staff was nice. People next to us was too loud and rude. August 21, 2014
Rated 5.0 out of 5.0 by Great service and Great room for the money The location was great.The room was large and clean.The staff were friendly and helpful.overall I had a great stay and Will be back. August 20, 2014
Rated 3.0 out of 5.0 Staff needs some supervision Breakfast selection was comparable to other HIE properties, but the hot food trays were mostly empty or full of scraps. Two of the three coffee carafes were empty ad the third needed multiple pumps to get a cup. The dining area also needed some attention. No wonder though, as there was a congregation of morning employees to busy getting their breakfast ahead of the customers. Walking down the first hallway back to my room, three employees were too busy looking at their phones that I had to loudly say excuse me to get them to move out of the walkway. When checking out, the desk clerk didn't even look at me or acknowledge that I was leaving as I dropped off my key. Checking at night was pleasant and the desk clerk was very helpful. Maybe the night manager should go to first shift. There are other nearby lodging alternatives, and although I am a Platinum IHG member I will seriously consider staying down the street on my next visit to Cherokee. August 20, 2014
Rated 5.0 out of 5.0 by Front desk When calling to make reservations phone answering time is long. Front desk people did good job, Dave, David, Kat, Teressa August 17, 2014
Rated 5.0 out of 5.0 by A return visitor The hotel is located across the entrance to Harrah's casino, very convenient if you wish to go. The only improvements, there was a previous guest towel left behind the door and I would prefer to have a bar of soap for both the shower and the sink. Everything else was great. They have extremely comfortable beds, sheeting and pillows. I had hoped to use the pool but do to only a one night stay, there just was not the time. I will stay here any time I visit Cherokee. August 16, 2014
Rated 3.0 out of 5.0 by Great large room When we entered the room we were very surprised to see the size of it. Looked very clean. Everything was great until we went to bed that night a found a 2 inch patch of dried blood on the comforter. August 14, 2014
Rated 1.0 out of 5.0 by Oh No No No! Well we were winner's at the Casino but not at this Holiday Inn. Beds were very very uncomfortable, could not sleep because of loud noise above our room, outside our door and windows! Wanted the top floor but told that only SMOKERS allowed up there? Why would a hotel allow smoking in rooms anyway. Scary? August 14, 2014
Rated 3.0 out of 5.0 by rooms I had booked a non smoking when we got there we had a smoking room. Im so tired of booking one thing and getting another we did get a discount but still our luggage smelt like smoke. August 14, 2014
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