Rated 3.7 out of 5 by 198
Rated 5.0 out of 5.0 by karen@9 Comfortable bed and great breakfast
This is our fourth or fifth time staying at this HIX, and we have always enjoy our stay. This is the place we want to stay when we go to Cherokee! Keep up the good work.
August 28, 2014
Rated 4.0 out of 5.0 by fss77 nO REFRIGERATOR
IT HAS BEEN MY EXPERIENCE WITH HI EXPRESS HOTELS TO HAVE A REFRIGERATOR IN THE ROOM AND A SAFE IN SOME ROOMS- THERE WERE NEITHER IN THIS HOTEL.REGARDING HI EXPRESS HOTELS,IN GENERAL, i LIKE THE CONCEPT
August 26, 2014
Rated 5.0 out of 5.0 by MiMi1980 Better than expected
Hotel was nice, staff was nice. People next to us was too loud and rude.
August 21, 2014
Rated 5.0 out of 5.0 by RogerCox09 Great service and Great room for the money
The location was great.The room was large and clean.The staff were friendly and helpful.overall I had a great stay and Will be back.
August 20, 2014
Rated 3.0 out of 5.0 Staff needs some supervision
Breakfast selection was comparable to other HIE properties, but the hot food trays were mostly empty or full of scraps. Two of the three coffee carafes were empty ad the third needed multiple pumps to get a cup. The dining area also needed some attention.
No wonder though, as there was a congregation of morning employees to busy getting their breakfast ahead of the customers.
Walking down the first hallway back to my room, three employees were too busy looking at their phones that I had to loudly say excuse me to get them to move out of the walkway.
When checking out, the desk clerk didn't even look at me or acknowledge that I was leaving as I dropped off my key.
Checking at night was pleasant and the desk clerk was very helpful. Maybe the night manager should go to first shift.
There are other nearby lodging alternatives, and although I am a Platinum IHG member I will seriously consider staying down the street on my next visit to Cherokee.
August 20, 2014
Rated 5.0 out of 5.0 by Spencer 3 Front desk
When calling to make reservations phone answering time is long.
Front desk people did good job, Dave, David, Kat, Teressa
August 17, 2014
Rated 5.0 out of 5.0 by Diane S A return visitor
The hotel is located across the entrance to Harrah's casino, very convenient if you wish to go. The only improvements, there was a previous guest towel left behind the door and I would prefer to have a bar of soap for both the shower and the sink. Everything else was great. They have extremely comfortable beds, sheeting and pillows. I had hoped to use the pool but do to only a one night stay, there just was not the time. I will stay here any time I visit Cherokee.
August 16, 2014
Rated 3.0 out of 5.0 by britchick Great large room
When we entered the room we were very surprised to see the size of it. Looked very clean. Everything was great until we went to bed that night a found a 2 inch patch of dried blood on the comforter.
August 14, 2014