Rated 4.3 out of 5 by 67
Rated 1.0 out of 5.0 by Cully98 Noisy Neighbors Swimmers and Gymnast
Decent rooms and cleanliness, but the major problems was from the neighbors rooms adjacent with me and my girlfriend. They kept us up all night and we actually called the front desk at 2am and nothing was done. Compalined the next day to find out they try to keep teams and such together well ok but what were me and my gf doing there so close to them, only received $17 back and was told to ask to move if it happened again. Why should we have to move we were there first.
February 26, 2014
Rated 2.0 out of 5.0 by Judi09 Expected better.
Had a disappointing experience for several reasons...the pool was
nit able to be used because the heater was not working, we had very little to no hot water during the entire stay and the beds were not very comfortable, the pillows were great and clean but the bed and linens were not so great. I am not normally a person to complain but not having hot water inn the middle of winter is not good either.
January 29, 2014
Rated 2.0 out of 5.0 by KP1644 Not the Greatest Experience
Arrived around 6pm after a long day of work, up since 5am everything went fine with check in. I checked into my room and went to work out in the fitness center, afterwards I went back to my room only to find there was no hot water. I called the front desk and was polite about it. The lady said they had been having issues with no hot water and offered to place me in another room. (not sure how you don't know which rooms do and don't have hot water, it's January#
I recieved another room key and was upgraded for free. I entered my 2nd room only to find it hadn't been cleaned. There was newspaper on the floor, open Gatorade bottles, potato chips on the floor, etc.
I then went back downstairs and informed the lady again politely #too tired to get upset), and after about 10 minutes was given another room, that had both hot water and was clean.
Needless to say it was around 8:30pm now and I was really too tired to be upset or complain. I was unpleased with the situation and the fact that they assigned customers to room without any hot water, or checking to ensure they were properly cleaned. I've stayed many times at Holiday Inn Express but this was the worst. It was a nice hotel, but staff wasn't 100% on top of their game.
January 24, 2014