Rated 4.3 out of 5 by 121
Rated 2.0 out of 5.0 by The Brit Not as good as hoped
We contacted the hotel in advance to request a scent free/chemical free room for health reasons, and we were told this would be no problem. The hotel did provide that, but because no spray scents were used the room we were given had a strong musty smell of dampness and mould. We said this was unnaceptable and although helpful to a degree, the check-in assistant said all rooms would have this smell due to a/c being overused recently and standing water in the a/c units building up and causing the smell. Unfortunately, our request for a scent free chemical free room meant that the cleaners didnt use 'concealing sprays' in the room we requested to mask the smells. To his credit though, when we insisted on a change, the same check in assistant escorted us to 3 other rooms and we chose one with the least amount of smell...but in the most part the others all smelled too. As a regular IHG traveller, this for me was highly unusual and not something I was used to. I havnt experienced this kind of room smell in other hotels before and I am sad to have to write a bad review. Sorry.
August 26, 2014
Rated 5.0 out of 5.0 by kcwags5 Great place for stay while visiting VA Tech
The hotel was very clean and comfortable. The staff was accomodating and provided whatever was requested with friendliness and positive attitude. The room was spacious and the bathroom was modern, big and well equipped. Very pleasant experience at this hotel.
August 26, 2014
Rated 5.0 out of 5.0 by M and D Clean rooms, friendly and great continental breakfast
We have stayed at this hotel many times. Always very friendly staff. The rooms are clean and comfortable. The continental breakfast is great! This hotel is convenient for shopping in Christiansburg and only about a 10 minute drive to Va Tech.
August 25, 2014