Rated 4.1 out of 5 by 153
Rated 5.0 out of 5.0 by skippie 27 Friendly and clean
Good place to stay. Clean property. Helpful staff. Good location. Nicely updated.
March 23, 2015
Rated 5.0 out of 5.0 by fatz great staff
I am always impressed with the friendly and helpful staff. I would, however, like the cookies available again.
March 23, 2015
Rated 2.0 out of 5.0 by Disappointedtraveler87 Not up to the HIE standards
After traveling a good deal of the day, upon getting checked in and to our room, neither door key worked. But instead of moving us to another room, hotel management had to 1) come to the room and verify the keys didn't work, and (2) locate maintenance to reprogram the lock.
That evening, when we wanted a soft drink from the cooler behind the counter, we were told it could NOT be added to our room bill; we had to pay cash. This required me to make a trip back to the room for money and return to the front desk.
The next morning, we discovered the hair dryer did not work. Went to the front desk, asked for a replacement -- they didn't have one. (Again, another call to maintenance, who replaced the defective unit later that day.).
We were staying two nights and noticed after the room was cleaned on day one, we were left with ONLY the towels we did not use. Fresh towels were not provided.
This HIE has a very high nightly rate. In our experience, the lower-cost ones have been superior.
March 21, 2015
Rated 2.0 out of 5.0 by Quaker71 Great Location Showing Its Age
We've been visiting this hotel since it opened, every year during the Spring. We love the location, and enjoy the amenities, including the breakfast. But this property is starting to show its age - we had a suite with two HVAC units. One never worked and the other on conked out during our last night. The room was missing the blackout curtain on one window, and there were other little issues like missing drawer pulls, no paper or pen, stains on the carpet and furniture, etc. When we talked to the staff, they seemed pretty powerless. The hotel was full, so maybe they're happy with the status quo, but we're seriously (and sadly) wondering whether we'll return.
March 19, 2015
Rated 2.0 out of 5.0 by Bigfin Just Okay. Nothing special.
Dated property could use updating. Really tough access to enter/exit the property. Telephones/remotes in poor operating condition or not working at all. Air con had a hard time keeping the room cool. Management staff could use a lesson in customer service.
March 18, 2015
Rated 4.0 out of 5.0 by Scott2336 A/C at night
The place was very nice. At night the A/C didn't seem to work as well and it got a little warm.
March 16, 2015
Rated 5.0 out of 5.0 by danmar Comfortable bed, clean room, greast service
The hotel although close to the freeway was quiet, clean, and the staff was friendly. We stayed for seven days, our room was always clean, with fresh linens when we requested.
March 13, 2015
Rated 5.0 out of 5.0 by tlf one prices for stay
all is well for the stay just over priced than other holiday inns thanks timmer
March 8, 2015