Rated 1.0 out of 5.0 by MSMICK DO NOT STAY HERE.
This hotel is the worst one to date that I have stayed at. The outside landscape is horrible. The outside of the building needs painting. You walk into the lobby and it smells of a nursing home. After we checked in we asked for an additional blanket and a few other things and we were giving the hardest time. Why? What is the problem with having an extra blanket and a couple additional pillow cases? The GM asked us why do we need them, I asked if it mattered and she said that she wanted to know. She had a very nasty attitude and other guest in the lobby asked us as we walked away, what is wrong with her. Everyone else at the property was great. Hopefully they can get a new GM. Please help this property. After the exchange of words regarding our request she said if we didn't like the way things are run here we can go elsewhere. I contacted guest relations and they documented the incident. Soon after we made the call the GM called our room and asked us to come to the front desk to talk to her. Why couldn't she come up to the room? So I went down there and she said that she was sorry and that she would give us one night for free, we said ok. However, she wanted us to call back guest relations and tell them to take away the complaint and that it was a misunderstanding. She attempted to bribe us with a free night. WOW, what kind of person let alone a manager would stoop so low. I feel sorry for anyone who works there and any guest that stays there. We also heard her yelling at one of her employees as we were walking past the desk one evening. That is not how we treat employees in AMERICA!! SORRY, I will never stay or recommend this property.
Signed one less guest.
May 14, 2013
Rated 5.0 out of 5.0 by Adams26 Nice Hotel and Good Staff
This is one of the nicest Holiday Inn Express we have stayed at. The rooms are spacious, and the honeymoon suite is as large as any apartment. Housekeeping girls are always smiling, greeting us, in Spanish…very refreshing… maintenance is quick to respond to our request. We stayed for 5 days, and by the end, we felt as if we were part of the family… Shirley the breakfast “queen” as she says she is, is quite efficient and entertaining. There was a large function, I think it was a wedding, so we had to wait for parking, otherwise, everything was perfect. I know where I will be staying the next time we visit Clearwater.
April 30, 2013
Rated 4.0 out of 5.0 by Larry10 FRIENDLY STAFF
Beautifully upgraded hotel.Excellent service,great customer service. Joe is always willing to go above and beyond to assist.
Breakfast is very good, attentive host, and lost of choices. Great location, central to everything.Hope the construction gets done soon.
April 30, 2013
Rated 1.0 out of 5.0 by KAM14 Disappointing Service
Although we had stayed at this location before, we will not be returning. Housekeeping didn't clean our room daily nor provide fresh towels. There are no noise restrictions with respect to their banquet events. We contacted the General Manager, but never received any reply. Nothing sends a clearer message that "we don't value our guests" than not even bothering to follow up. If you are ok with blaring music that literally shakes the walls and children running and screaming up and down the halls well after midnight, then you'll be fine here.
April 12, 2013
Rated 4.0 out of 5.0 by Ginjo Front desk staff
Front desk manager checked us in. There was no recognition of priority club status. Did not receive paper in the mornings. I had to ask if the points were being applied and she was disturbed I was even asking.
It was a very busy time and she was the only one on duty but a friendlier welcome and attention to the reservation would be more acceptable.
April 10, 2013
Rated 2.0 out of 5.0 by DrJeff Very poor service
This was a week long stay. My room did not get housekeeping service 2 of the 7 days. I had to go to the front desk 3 different days to get towels as housekeeping had taken the soiled but not replaced with fresh. When speaking with the management about these issues, they blamed corporate stating that "it is a corporate initiative for environmental reasons." The continental breakfast was horrible and never once provided the selection they stated they would provide. Upon arrival, the toilet seat was hanging off the toilet and the shower knob was missing a bolt causing it to flop around. I notified housekeeping the next day, but no action was taken. I then went to the front desk and was informed that they would have to care for it once they had maintenance staff on premises the following day. But the worst part was...There is no parking! I had to park at a different hotel's parking lot, next to the strip club, and walk 4 buildings over nightly to get to my room. the hotel had booked the conference rooms out almost every night, but there was no guidance as to where you could park when the lot was full. The response from front desk personnel was "i don't know what to tell you, maybe you can park in the Target parking lot" Customer service was non existent. A waste of money. Could have stayed at an economy hotel and gotten better service for 1/3 the price.
April 4, 2013
Rated 1.0 out of 5.0 by rick25 bad experience
Even though this was considered spring break, you'd think by the abnormal high rates compared to summer rates you'd get at least room service, clean towels, made up bed etc. but not here.
Kids running up and down the halls all night, very crowded breakfast area with not much of a selection, rude front desk clerk.
I tried to check in at 3pm and was told your room isn't ready...come back in 1/2 hour. Wasn't recognized as a priority member, etc, etc.
How bout if i don't come back at all.
April 3, 2013
Rated 1.0 out of 5.0 by Stepandahalf I keep trying
My reviews never seem to make it to this web page? This is my third try.
Don't stay here and think you are a blcok from the baseball field! It's over a mile and the front dask and this site seems to not want you to know that information!
March 21, 2013