Rated 4.4 out of 5 by 36
Rated 2.0 out of 5.0 by Mr. J Totally Dissappointed
NOt what I expected from Holiday Inn. A/C went out during the early part of the night and I was told there was that nothing could be done until the next morning. My wife and I did not get a good night rest because the room was very uncomfortable.
July 24, 2014
Rated 4.0 out of 5.0 by LycomingO320 Best place to stay in Clewiston
Rooms were clean, up to date, AC was good, bathroom good, comfortable bed and pillows. Staff friendly and responsive, nice quiet, relaxing environment, room had nice work desk, power outlets, and I slept well here. Only low marks were 1) internet was unusable for anything other than light browsing and email, very slow, or timeouts, and 2) CNN audio was blocked by a loud tone not present on other stations 3) breakfast room looked nice and clean, but, they had NO coffee. I am sure they would have made some but didn't have time to try.
July 21, 2014
Rated 1.0 out of 5.0 by tpd68 Employee changed my reservation from a whirlpool suite and then the GM lied about it
I made a reservation for a whirlpool suite for my wedding night. We probably passed 50 or so HIE hotels along our trip from Tampa to this hotel, any of which may have had a whirlpool suite like the one we wanted. I should add that it took a lot of convincing to get my bride to agree to stay at a mid-price business hotel on our wedding night, but the whirlpool suite sealed the deal.
I called the hotel directly early in the evening prior to arrival to confirm the room and advise that we would be arriving after midnight. The female desk clerk told me that the room would be waiting for me upon arrival. I offered to pay at that time and she told me it was not necessary. When we arrived, the night clerk (John) advised that the female from the previous shift had changed our reservation out of a whirlpool suite and there were none available. Obviously, at this hour, there was nothing John could do, so he suggested talking to the GM in the morning. When I talked to the GM she said she was already aware of the mix-up and had already credited my card $30. When I pointed out that $30 did not even cover the extra that I had paid to have a whirlpool suite, she advised she would credit another $30. She also advised she would add some bonus points to my IHG Rewards account (that still has not happened, so assume that it never will).
Now onto the issue about the room and what concerns me the most is the lying by the GM. The GM advised that IHG has new software and they never received the reservation as a whirlpool suite. I showed her my e-mail confirmation from IHG and she had no response. When I asked how John would know that the previous shift had changed the reservation, she said he must be confused. I cannot for the life of me understand how he would be so confused or what motivation he would have for lying to me about this. We were already settled into our room, he had advised there were no whirlpool rooms available and we were willing to keep the room we had. So what would motivate him to make up the fact that the reservation had been modified by the previous shift, especially considering that the GM said the reservation never showed a whirlpool suite reserved??? This is what concerns and disappoints me as a loyal IHG guest. Not the screwing up my reservation on my wedding night, a night that I will never experience again, it’s the lying about it, especially in the face of lots of information already in my possession to the contrary that the GM was fully aware of. And then, to offer such a small conciliation, not even enough to bring me back to the regular room rate, is not only insulting but downright greedy.
In the GM’s defense, she did offer to provide a whirlpool suite at a future date… at the regular room rate… more insulting and greedy thinking on her part. Especially since I had told her that I had never even heard of her city prior to my reservation and would likely never be back in that city again.
July 21, 2014
Rated 5.0 out of 5.0 by Lenia Clean rooms and excellent service
This stay was short, but they really made sure they made it comfortable and easy. Room and bathroom was clean and spacious. Customer service was outstanding. Thank you.
July 11, 2014
Rated 5.0 out of 5.0 by seabeans Amazing manager and comfortable stay
This HIE continues to impress under the leadership of a manager who has hospitality down to a 't'.
Clean and quiet, a standout in the area.
July 4, 2014
Rated 5.0 out of 5.0 by Producer1 Acomodating Staff
We stayed with a group of 8. Our schedule required us to be up and out prior to the normal breakfast times. The staff at Clewiston adjusted the schedule to meet our needs. Room service was immediate and response times were under 5 minutes. Other hotels should take note of the customer service provided by the Clewiston Team! Two thumbs up guys...great job!
June 26, 2014
Rated 4.0 out of 5.0 by Brusik Best hotel in Clewiston.
Having searched and looked at reviews for hotels in the area we had picked another hotel. But what you no one mentioned was the traffic noise from most hotels in Clewiston being on the main road between Miami and Orlando. The Holiday Inn had helpful staff and most importantly, it was quiet. You did not hear any traffic noise in the hotel. The price was not expensive, it was clean, the breakfast provided was nice for not being a full restaurant. I would only stay here if I were ever to go to Clewiston again. It was hot outside but air kept the room nice.
June 16, 2014
Rated 5.0 out of 5.0 by 32Ed Great retreat
I was overly impressed with this facility and its ammenities, secure well lite parking areas, as well a confident staff that made my stay here a pleasure and one that I will continue to visit.
Thank you for bringing this facility to a remote area of Florida without the feeling of losing touch of comfort and relaxation.
Keep up the good work.
May 22, 2014