Rated 4.5 out of 5 by 152
Rated 3.0 out of 5.0 by shuster2009 Not up to expectations
We've always loved staying at HIE but this experience was OK at best. We found the staff less than caring, the sheets on the bed were worn bare and the towels dingy. The water pressure in the shower was GREAT though. Breakfast was totally....and I mean TOTALLY empty at 9:40 am and there was no one in sight. When mentioned to the front desk, she really didn't care. We checked out and went elsewhere. I can't say our stay was terrible, but certainly not up to our HIE expectations. We wouldn't stay at this location again as there are many other options in the area.
April 30, 2015
Rated 2.0 out of 5.0 by Robert & Nisa Bad breakfast
Breakfast was put away at 10:10am there was no eggs or bacon coffee was cold. I informed the front desk manager of the issue and he said " I'll will talk with her" but never offered to get something to eat for my 4 yr old son.
April 24, 2015
Rated 5.0 out of 5.0 by rjr53 eVERYTHING GREAT HERE
I HAVE STAYED AT THIS PROPERTY FOR YEARS. GREAT LOCATION..CLOSE TO GREAT RESTAURANTS..CLOSE TO INTERSTATE. I WOULD HIGHLY RECOMEND THIS PROPERTY FOR ANYONE STAYING IN THE GREATER CHARLOTTE AREA.
t\HE ENTIRE STAFF IS VERY APPRECIATIVE OF YOU AND MAKE YOU FEEL PART OF THEIR FAMILY
April 20, 2015
Rated 4.0 out of 5.0 by Curlysuer21 Staff Nice
The Front Desk staff is extremely nice and the rooms were very comfortable.
April 16, 2015
Rated 3.0 out of 5.0 by Disappointed 4.0 Ok hotel but can get a better value somewhere else.
If you want a small room on the first floor, attitude with your breakfast and light dinner where no one is available to attend the food brought in then this is the place for you.
The niceset amenity is the daily paper.
April 16, 2015
Rated 5.0 out of 5.0 by NDNgirl54 A Very Nice Stay!
My husband and I stayed at HIX while attending the Charlotte AutoFair at Charlotte Motor Speedway. This hotel has never failed to provide us with a comfortable stay. The only flies in the ointment was a HVAC unit that could not be properly regulated and a room that had not been properly dusted. During a heavy pollen season, this is a problem for someone with allergies. Beyond that, the staff was friendly and helpful, the bed in our room was AMAZING! I didn't want to leave it! The complementary breakfast was good. All in all, we had a very pleasant stay.
April 16, 2015
Rated 5.0 out of 5.0 by jones2be Convenient location
This hotel was very easy to find and had ample parking. There were a ton of restaurants within walking distance. The breakfast was very good. I was also surprised to find a full-sized refrigerator in my room. I will definitely be booking this same room every time I come to Charlotte.
April 15, 2015
Rated 4.0 out of 5.0 by mcp12 Recommendation
This hotel location is very clean and aesthetically pleasing. The staff was pleasant. My son and I enjoyed our stay.
April 13, 2015