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Rated 4.4 out of 5 by 206 reviewers.
Rated 1.0 out of 5.0 by Poor Service Day of sep 24th- Check out the 25 th I'm really not happy with this stay. There was a gentleman that was there the night I checked in, He was good, the girl there was rude and not happy. She gave short responses and really made me feel uncomfortable. The next day I got up to another unhappy girl. Same way short responses and very unhappy. The other thing in breakfast, it ended at 9:30am, MCdonalds is not that early. I came down, at 940, and they had cleaned everything up and wouldn't let me get nothing. Again rude people. I was very unhappy with stay and I was going to stay here again for a race, BUT NO I will be staying somewhere else.. Just a all around BAD visit... One more thing they don't recognize IHG members, most places give a gift bag or some sort of special for gold members.. NOT here, nothing September 27, 2015
Rated 1.0 out of 5.0 by Breakfast Bust The sign in the Hotel Lobby states that breakfast begins at 6:30 am. The Staff did not come down and begin to set up breakfast until 6:30am on most days. On one morning, It was 6:45am and there was nothing out except coffee. There were other guests that worked construction that were put off as well. Being able to have breakfast at the Hotel is included in the cost of the Hotel room. It is also a requirement of my company that if there is breakfast served at the hotel then we are required to eat there to reduce expenses. However we also have a schedule to keep and not being able to eat breakfast propmptly affects the rest of our day's schedules. I was extremely disappointed that a simple task seemed too difficult for the staff to perform. The jacuzzi in the room had a broken faucet that sprayed water everyehere when turned on and the button fell out as well. Not impressed at all! September 23, 2015
Rated 5.0 out of 5.0 by Consistently Dependable Stay Staff and Facility were excellent, and we always appreciate being treated like "family" when we stay at this property. This is our 20th stay at this facility, and have found the staff to be attentive, responsive and attend to the guests in every possible way. The facility is always clean, and kept in a manner that instills confidence when one stays at this hotel. We thoroughly enjoy our time, each time we stay there. September 23, 2015
Rated 5.0 out of 5.0 by Charlotte-Concord I-85 I was very pleased with this hotel. This hotel feels very safe and secure while offering easy access to I-85. The hotel has a great breakfast bar and maintains it very well. I was treated wonderful by all staff and would highly recommend this hotel when staying in the area. It is located less than 2 miles from Charlotte Speedway and less than 1 mile to Concord Mills for great shopping. You have a wide variety of restaurants within a couple minutes of the hotel as well. September 23, 2015
Rated 5.0 out of 5.0 by We like everything The stay at this hotel was great and we would stay at this hotel again September 17, 2015
Rated 4.0 out of 5.0 by great service the rooms were comfortable with microwave and a mini fridge though the internet service was poor. overall it was worth the stay. highly recommend. September 16, 2015
Rated 5.0 out of 5.0 by Highly Recommend For Price And Accomidations Booking was easy for business trip. No complications. Easy to find right off interstate with a location close to restaurants and shopping. Hotel room (King bed) was comfortable and well up to date. Best part to me was the breakfast for most hotels have a plain breakfast (cereal and milk that's it), but they went above my expectations and had good quality food(cinnamon rolls are the best). I would recommend hotel. I have used them 2 times now in last 2 months (different locations Niagara Falls and this one) and both were very professional. September 15, 2015
Rated 4.0 out of 5.0 by Close to where I do business Very close to where I do business. I like the fact that the area has so many choices for dining. From this location I can get to most other places I need to visit. September 14, 2015
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