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Rated 4.5 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 by Good Experience, Smoky Smell in Rooms This is my go to hotel when going through Charlotte due to its easy access on and off of I-85. Is really close to all of the attractions in Concord including the mall and the race teams in the area. One con is that many of the rooms have a smoky smell to them. This stay the staff tried me in three different rooms till I got one that wasn't overpowering. Be sure to let the management know as they do charge $250 I believe if you smoke in the room. Other than that the stay was perfect! May 26, 2015
Rated 5.0 out of 5.0 by I love Holiday Inn Express..... No matter where I go I always look for a Holiday Inn Express. Never a bad decision. May 21, 2015
Rated 5.0 out of 5.0 by Great rooms and breakfast Close to Charlotte Motor Speedway, clean rooms and very good breakfast. May 19, 2015
Rated 1.0 out of 5.0 by Holiday Inn Don't Care! This was an awful place to stay! I made my reservation online and had to call twice before I was sent a confirmation on my reservation. The lady who I spoke with on the phone had told me my room would be ready by 1pm. When we arrived I was told check-in wasn't until 3pm. I explained to her that I had called ahead, but she was very rude. She continued checking lots of other people in, but wouldn't allow us to check-in. When I returned to my room around 11:30 from the concert I was in town for, I just wanted to take a shower and go to bed. I went into the bathroom and there was feces on the rim and running down the toilet. I called down stairs to complain, but no one answered. My nephew cleaned it because I refused to go into the bathroom again after that. When we went to breakfast the next morning there was nothing left. The had ran out of almost everything and were not willing to prepare more! I spoke with the lady at the desk and explain what happened during my stay. She offered me reward point.... What is that, and how does that make me feel better!! I feel as if the Holiday Inn doesn't care about there customers... Or at least the didn't care about me! I will not return next year to stay at the Holiday Inn in Concord NC!! May 11, 2015
Rated 5.0 out of 5.0 by Last review was for Statesville, no Concord I stayed at both places last week, and accidentally wrote the review for the wrong location! May 9, 2015
Rated 3.0 out of 5.0 by They forgot to clean my room!! They forgot to clean my room. There was no sign saying "Do not Disturb" on my door. When I called the front desk, they told me that my room was on a list not to be cleaned. All they did was bring me one towel and one wash cloth. No shampoo, conditioner or lotion. I am Platinum, and try to stay exclusively at IHG properties, but this property fell below the bar! May 9, 2015
Rated 3.0 out of 5.0 by Not up to expectations We've always loved staying at HIE but this experience was OK at best. We found the staff less than caring, the sheets on the bed were worn bare and the towels dingy. The water pressure in the shower was GREAT though. Breakfast was totally....and I mean TOTALLY empty at 9:40 am and there was no one in sight. When mentioned to the front desk, she really didn't care. We checked out and went elsewhere. I can't say our stay was terrible, but certainly not up to our HIE expectations. We wouldn't stay at this location again as there are many other options in the area. April 30, 2015
Rated 2.0 out of 5.0 by Bad breakfast Breakfast was put away at 10:10am there was no eggs or bacon coffee was cold. I informed the front desk manager of the issue and he said " I'll will talk with her" but never offered to get something to eat for my 4 yr old son. April 24, 2015
  • 2015-05-28T12:10:14.750-05:00
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