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Rated 4.5 out of 5 by 345 reviewers.
Rated 4.0 out of 5.0 by Good stop over Good place to stay for those taking a Cruise .. Staff as very helpful in getting us to the Ship on time .. November 22, 2015
Rated 1.0 out of 5.0 by A fat "F" for customer service First off, I made a mistake and booked a Tuesday night stay when my intent was a Wednesday night stay. I accept full responsibility for that and blame no one. I travel 150 days a year and every few years I do something stupid like that. Another hotel chain I frequent waived a “stupid mistake charge” for me a few years back. Upon arrival, the desk agent and I figured out the error. I asked if it was possible to just move the reservation to the current night and was advised such was not possible. It was a very cordial conversation, and I booked a room that night with the desk agent. He suggested I call IHG to discuss, which I did. The lady at IHG was very nice, saying that because I was a Spires Elite member she felt certain the “no-show charge” would be waived. She placed me on hold and called the hotel. She returned saying she spoke with the desk agent and said they were willing to waive the charge but he did not have the authority; it took a manger. I called the hotel the next day, asking for a manager. I was advised that he was not available but she (the lady I spoke with) felt certain they would waive the no-show charge. She said, “The manager will call you either this afternoon or tomorrow morning.” That was five days ago and the manager never called. Part of what my job involves is teaching customer service classes. A “cardinal sin” of customer service is not doing what you say you will do. The fact that a manager never called me is inexcusable and unacceptable. The room was nice and thee desk staff was equally nice; but overall the hotel gets a fat “F” for customer service. November 22, 2015
Rated 5.0 out of 5.0 by Nice property; Great Staff The young lady who checked me in, Priscilla, was outstanding. Give her a raise. Give her a promotion. Don't lose her - she personifies customer service. The room was nice, the bed was comfortable, the bathroom was clean. I have only one complaint - the carpet needs to be steamcleaned. My white athletic socks were filthy within a couple of hours. I understand that's something that's probably done on a schedule - it's well past time to be done again. Other than that, I was pleased and would stay at this property again. November 20, 2015
Rated 5.0 out of 5.0 by Clean and nice hotel - great breakfast This hotel looks very new. Breakfast spread exceeded my expectations, especially the pan cake printer! November 12, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express Excellent hotel and service. There are not very many entertainment options within walking distance but distance to the airport / cruise port is excellant November 12, 2015
Rated 5.0 out of 5.0 by Lesson learned… I had booked another local hotel because it was cheaper. Big mistake! I won’t mention the name of the this hotel, but they did leave the light on for me, as well as the smell, the tiny bed and the dirty floor. All in a room that was not what I reserved. I called Holiday in Express and was greeted by friendly voice that was very helpful and understanding. Within 10 minutes of the call I was checking in. The room was everything that I have come to expect from an IHG property and more. The young lady at the front desk even made a suggestion for dinner and a great little ice-cream stand within walking distance. Even though I had already spent money on the first Hotel, it was well worth making the switch. Lesson learned… November 11, 2015
Rated 5.0 out of 5.0 by Great stay My family enjoyed our stay during our vacation. Loved the service, the pool and clean. Will definitely stay there again. November 10, 2015
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