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Rated 3.9 out of 5 by 332 reviewers.
Rated 5.0 out of 5.0 by Great location Great stopover hotel, close and convenient to airport with free shuttle bus. Open 24hrs and easy check-in / checkout.Great breakfast variety. October 13, 2014
Rated 5.0 out of 5.0 by Great hotel for stop-overs Ideal location to airport - great shuttle bus service. Short walk to nearest metro station. Very comfortable room but not designed for relaxing in. Bar available. Helpful staff October 13, 2014
Rated 4.0 out of 5.0 by Good location, great value Excellent airport hotel, very friendly and helpful staff throughout, good breakfast and comfortable bar. Just add in a coffee shop and it woud be even better! October 13, 2014
Rated 5.0 out of 5.0 by Good stay Easy connect to airport, nice and clean room, free WiFi October 13, 2014
Rated 5.0 out of 5.0 by Nice, clean hotel, friendly staff The hotel rooms and staff were amazing. Very clean, very quiet. The staff were exceptionally friendly and helpful. October 13, 2014
Rated 2.0 out of 5.0 by Unpleasant Experience We stayed in Holiday Inn Express Dubai Airport between 1-8 October 2014 for a family holiday. Our Room (#161) A.C. was mostly non-functional during the stay. On 1 Oct, we logged complaints twice. Both times, different engineers confirmed that the A.C. was alright. On 5 Oct, at 1 AM after not being able to sleep, we spoke to the Duty Manager. On physical check up, it was found that the A.C. Capacitor had gone bad. As it was very late in the night, we decided against shifting to another room. The Duty Manager promised to file a report for the Hotel General Manager to contact us the next day. No one got back to us. The Management simply did not care. The Hotel Assistant Manager also provided a false statement to us on the availability of Room # 167 stating on one occasion that it was given to people who booked for 1 year, and later through the Reception about the A.C. not working. We found this room being provided to separate people on 1 Oct and then on 2 Oct, even though there was a claim by the Hotel that the A.C. was not working. The Hotel Staff was courteous. However, if you really want customer delight, then look at the courtesy that your sister hotel, Holiday Inn Al Barsha extends to it's customers. It is simply amazing. Maybe, you should get your Managers trained at Holiday Inn Al Barsha. To the hotel's credit, the Duty Manager on our last day tried to make up for the callous attitude shown to us by providing a late check out and a complimentary lunch. For the money charged, this hotel, other than the location, was of very low value to us. For such a serious deficiency in service (A.C. not working 100% at all times), the Hotel, if they actually care, should actually provide a Full Refund of the moneys paid to them. October 13, 2014
Rated 5.0 out of 5.0 by 環境整潔,大廳服務人員積極幫助 另外我們入住期間有一天安排想去阿布達比,因為人生地不熟透過大廳櫃台安排車子,他們也很盡力的當我們與司機之間的溝通橋樑,完全超乎我的期待!!!! October 12, 2014
Rated 4.0 out of 5.0 by Very Good Stay Very good staff Very good room Excellent location Very good shuttle bus service What I don't like is the bad smell in the basement in the parking area. This is continuing since months and. The smell is very very very bad there. The management should pay attention to this problem. October 11, 2014
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