Rated 4.1 out of 5 by 619
Rated 5.0 out of 5.0 by bpolynice Confortable Stay always
I always choose to stay in travels from Afghanistan to the states and return.
August 23, 2015
Rated 1.0 out of 5.0 by IsaacLL From a "4"star hotel to now a "1" star
The location of the hotel to the Dubai airport makes it very attractive, only 5 minutes from the airport, however the feel of the hotel and its employees, was as if they are cutting cost, thereby reducing services offered to paying guest.
I have stayed at this hotel more than 10 times over the last 3 years, and I clearly feel and see the attitudes in the employees have changed, for the first time, there was a clear indication of more than 3 employees who appeared to be completely unhappy. The hotel vibes from employees this visit was very different, it didn't seem like the happy place it once was.
Even the customer service skill levels seem much less than ever before, clearly different desk clerks than before, but with much less customer service skills, and less smiles..
Maybe the service levels before were exceptional, and they can’t afford it anymore.
August 23, 2015
Rated 5.0 out of 5.0 by Bader10_77 Great Service
The sevice stuff with very kindly and the help desk stuff also the same.
August 22, 2015
Rated 5.0 out of 5.0 by Tami4000 Holiday Inn Express Dubai Airport
The staff is excellent, service quick, and room was comfortable. I would recommend staying here.
August 21, 2015
Rated 4.0 out of 5.0 by sheg15 stayed during long layover in dubai
The hotel is well presented and good for a not too expensive price. Great location as it's close to the airport. I would stay there again.
August 19, 2015
Rated 5.0 out of 5.0 by Saleemz Good night sleep in Dubai
It was a great place to crash for one night while in Dubai.
August 18, 2015
Rated 2.0 out of 5.0 by mrs dollar rude behavior
I have stayed at this property at least 3-4 times; however, this time I had booked one room for my elderly father and my uncle. It was a prepaid rate and the card used was my fathers to avoid any complications in Dubai. However, my father had a very hard time with the staff there who would NOT honor the reservation as it was under my name even though the room was paid for. After he got through that dilemma, they argued about why my uncle is there and upon check out gave him a very hard time taking my uncle's cc and recharging the reservation under his card. They told him that they would cancel the reservation under my father's cc and redo under his. I do not understand why matters were made so difficult when it was a simple prepaid reservation and the person paying for it was present. I have recommended this hotel to several in past; but, after this time will not be doing it. The staff definitely needs to be trained on how to understand prepaid reservations made in US. I don't think they have any awareness of that.
August 14, 2015
Rated 5.0 out of 5.0 by Vivek_Oslo Great Service and Courtesy..
It was nice stay in the this property, They really take care of guest with great hospitality and have very well cleaned and managed Rooms. Specially the Manager and staff of The BAR Room, they are very courteous and took care of there guest very well.
August 13, 2015