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Rated 4.6 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by Greeting I was not offered a welcome bag since I was not a GOLD member. The hotel and was excellent except for that one factor July 27, 2014
Rated 3.0 out of 5.0 by Ok HIE No hot coffie in thermos jugs at check-in - 17:30; Pool water was dirty and found two cigarette butts floating in it while swimming with my kids. Breakfast was ok but some items were either stale or on the warmer too long (biscuits and the cinnamon rolls). July 21, 2014
Rated 1.0 out of 5.0 by Costs have doubled here - without warning We have stayed at this facility 6 times in the past three years, always with a decent rate that is competitive with others in the area. This time (mid July, 2014) the price was more than doubled, with no reasonable explanation. The person at the front desk tried to convince me they have always been this high cost; but I am not that stupid, and have receipts of past visits. The good news is I will never go there again. There are plenty of other great places to stay in the area - I checked the following day - that are 1/2 the cost and offer the same amenities (breakfast, free wi-fi, etc). I will continue to visit the other Holiday Inn Expresses we usually stop at, since they were the same cost as usual this year. But never this one again. They won the argument because I had been driving for 12 hours and simply wanted to sleep. But they also lost a customer who will drive y two times a year merrily visiting the competitors in the area :-) July 21, 2014
Rated 3.0 out of 5.0 by Too much noise! While the hotel itself is well kept and the staff is pleasant, the amount of noise from the interstate highway right out front and the amount of noise from rude fellow guests made for a lousy stay. There were groups of people apparently on shopping holiday with chidren who rampaged around the hotel. Whoever was in the room above me paced heavily until about midnight, and the guest in the room next to me decided to turn on their TV at 1AM. I got about 3 hours of interupted sleep out of the 6 I had hoped for. I recommend if you have to stay in El Paso, find a hotel further from the interstate and whos prices will minimize the tourist crowd. I have stayed in other properties of this chain July 15, 2014
Rated 5.0 out of 5.0 by Hotel experience Great place to stay. Will stay there again if I go that way. July 14, 2014
Rated 5.0 out of 5.0 by Slept like a rock. It was handy by the airport and good night's rest before more traveling. My sister and I were able to get our boarding passes in the business center the night before our flight. July 9, 2014
Rated 5.0 out of 5.0 by Great Price El Paso tends to have old rooms and expensive rates; not this hotel!! Rooms were great, the service was excellent and great price! July 7, 2014
Rated 5.0 out of 5.0 by Staff and Internet Thanks to the gentleman that took care of replacing the fridge in the room. It was not working so he brought out a new one immediately. I appreciated his promptness in correcting the problem. Frank, who was the person handling the breakfast area made sure everything was filled and ready at all times. He came by and picked up the used plates and serviced the area consistently.. He was very friendly and courteous. Thank you, Frank! July 4, 2014
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