Rated 4.6 out of 5 by 77
Rated 1.0 out of 5.0 by Gone for good Done
I stay in a Holiday Inn Express somewhere in Texas every week. This hotel is by far the most expensive and the least friendly of any from Texarkana to Amarillo to Corpus. As a platinum elite member, I am offered all sorts of goodie bags at check in, except here. I had my chice of 500 points or a bottle of water. What is the cost of a bottle of water, less than a dollar, yet the room alone was $189 a night! That is more expensive than Houston, Austin, San Antonio or Dallas. The wireless internet system is slow, never connected on the first try and even the business center computers didn't work. Traffic noise was relentless. Desk personnel were non-existant.
There are too many hotels in El Paso to ever return to this one.
February 11, 2014
Rated 3.0 out of 5.0 by fenglman Great room service
Booked room 3 month in advance and requested microwave/fridge. Original room was taken and room I received did not have microwave/fridge. Breakfast - coffee 90% empty or cold. Food - 99% empty. Poorly stocked. Always asking for something. 2 weeks without fruit. My stay was 3 weeks. Very disappointing.
February 11, 2014
Rated 5.0 out of 5.0 by VTHokie Great staff, good rooms
Staff was very nice and helpful with my odd requests while staying there. Rooms were clean and comfortable, but lacked a mini-fridge or microwave. Will plan to stay here on future visits to El Paso. Location is very close to airport and within a 15 minute drive of most places we visited in El Paso.
February 7, 2014
Rated 5.0 out of 5.0 by fishmanrp Everything perfect
I travel quite often and the Holiday Inn Express is always my first choice and you have always been great to me. I have to admit the Holiday Inn in Albuquerque, NM on Yale is my favorite. Debbie and the entire staff are always polite and helpful. You couldn't ask for better employees. Rooms are always great and spotless.
January 13, 2014
Rated 5.0 out of 5.0 by Melendew Very Clean and comfortable room with GREAT A/C
I absolutely loved the room. It was clean, new and it has an A/C unit that worked. Unfortunately, the hotel where I stayed at at Fort Bliss had none of that. I was very pleased with my stay at this hotel. HIGHLY recommended!!
January 9, 2014
Rated 5.0 out of 5.0 by Krunch Staff went above and beyond to meet and exceed our expectation. Very personable, and customer service was excellent.
Breakfast was tidy and well stocked. Hotel was clean and well taken care of. Nice rooms, and a reasonable price. Would definately recommend it to others. Only downfall for us was it only had an outside pool, and it was chilly in the end of Dec. However the pool was heated and the kids were still able to swim comfortably.
January 6, 2014
Rated 5.0 out of 5.0 by Cytomike Nice Hotel and good price
This is a great hotel all around. The staff were very helpful and the room was comfortable.
The ONLY negative to this hotel was the constant banging of the rear door. It is not setup correctly and closes slowly till its almost closed and then slams. I hear every instance of someone going in and out. That door restraint arm needs adjustment for sure. Unfortunately, there was a school from New Orleans going to be in the Rose parade. 4 buses total of young men and they were in and out that door from 5am till they left. Not much sleep that night. NO room to sit for breakfast either!
I can say that these young men from New Orleans were very nice and very respectful. Nice to see that they were able to travel and be in the Rose Parade. Just hope they don't stay in the same hotel as I do next time.
January 2, 2014
Rated 5.0 out of 5.0 by Elii01 Great overall
Everything was great, comfy bed, carpet clean, bathroom amenities supplied, breakfast was excellent, staff were really nice and helpfull. I really recomend this hotel to anyone traveling to El Paso, Texas.
December 18, 2013