Rated 4.6 out of 5 by 312
Rated 5.0 out of 5.0 by Aloha16 Clean and comfortable
Clean room, comfortable bed, updated facility, and great service
February 8, 2016
Rated 3.0 out of 5.0 Excellent breakfast
Not great. I am not obligated to write a review! I have already wrote enough!
February 7, 2016
Rated 5.0 out of 5.0 by Dougie53 Going the extra mile !
My stay in the El Paso TX. Holiday Inn was made even better by the front desk staff. Three employees in particular: Ricardo Flores, Nancy Garcia and Lauren. They were very helpful and patient with my questions about the area. They assisted me in locating several local excellent restaurants, shops and my business needs. My hobby is Rock Collecting, I mentioned that to them, (and as the lobby was empty at the time), they all pitched in and helped me find a very qualified rock and mineral store about 5 miles from the hotel Gateway location. They were so friendly and helpful. Several days later when I returned they asked about my Rock expedition and how it had gone.... I showed them the treasures I had purchased at the rock shop and also over the next several days to their delight and mine with Ooo's and Ahhh's....
You have a wonderful professional team with a personal touch put together at that location. I travel a lot and always feel I should pass on appreciation for someone going that extra mile even though they don't have to. Thank You !
IHG Rewards # 742575780
February 3, 2016
Rated 5.0 out of 5.0 by PelissaK13 Excellent staff
Staff were extremely friendly and attentive in all areas of the property. Greeted with a smile every morning and evening.
Only issue was hair in the bathroom upon check in. I have long hair so it's understandable to miss but this was right in the middle of the bathroom.
Loved having the suite. Came in very handy as I was not feeling well and ended up sleeping on the couch and/or chair a couple of nights due to coughing/allergies.
Overall, wonderful hotel and staff. Definitely will stay here again if I'm in town.
January 26, 2016
Rated 5.0 out of 5.0 by A440 Completely Satisfied
I stayed here to be close to the airport for a flight the next day. It had everything that I look for in a Holiday Inn Express; above average condition, great service, quick wi-fi, those great cinnamon rolls at breakfast, and IHG Rewards points. I'll be back.
January 25, 2016
Rated 4.0 out of 5.0 by deberjean56 Nice location
I frequently stay at this hotel because it is located near the airport and it makes it easy when arriving and departing. This is a newer hotel and is clean. The staff have always been attentive and friendly.
January 22, 2016
Rated 5.0 out of 5.0 by JoeH328 My Stay
Awesome customer service I left my iPhone charger and they kept it for me until I returned 2 days later.
Nancy at the front desk is the epitome of the way a front person for a hotel should be, pleasant, welcoming, professional and a great smile as soon as you come in the door.
I recommend this hotel highly.
January 19, 2016
Rated 5.0 out of 5.0 by lindatalkalot Enjoyable
The hotel was clean, quiet and the people were nice.
January 19, 2016