Rated 4.7 out of 5 by 68
Rated 5.0 out of 5.0 by Anna07 Excellent Bed and cleaning
It is a very recommended, cleaning, breakfast, facilities, etc.
with the service we had a small problem at check in, but another person we supported Miss and everything was excellent.
December 4, 2013
Rated 5.0 out of 5.0 by DannyGA Guest Rm 402
This is the best Holiday Inn Express that I have ever stayed in.. I stay in Holiday Inns across the country and I have to admit that the Holiday Inn Express Airport Area El Paso, TX is the best.
Where do I start....
Staff is awesome and treat me like family when I am there.
Front Desk Staff: I feel the need to recognize Luis and Araceli, they are truly professional and are always attentive to customers and will go out of their way to ensure customers are happy.
House Keeping Staff: I don't like that I have to mention this because this is probably the most challenging job and critical to the success of a hotel. My past few stay I have noticed a decline in the attention to detail, the house keeping staff use to be the best across the nation until recently. The ladies are missing areas that they always use to clean and they wipe around things instead of lifting and wiping down the entire surface. They also aren't cleaning the entire piece of furniture just the tops of the surface... I could continue but feel that you can understand what I am saying.
Breakfast: I like the change up and how the hotel is trying different menu items to select from... Breakfast Burritos is a very nice touch.
Overall truly my favorite place to stay.
Thanks for making my stay so welcoming and enjoyable.
November 26, 2013
Rated 4.0 out of 5.0 by WonderWoman9 Good luck getting a hot breakfast!
Everything about the hotel was fine - room comfort, cleanliness, value, location - except for the breakfast. Within 15 minutes of the breakfast area being opened all of the hot food was gone, except for the cinnamon roles. It took them 35 minutes to replenish the hot foods - eggs, biscuits, and sausage. There were a fair number of guest getting breakfast, but there were still several open tables, so it wasn't completely packed. Warning - if you want breakfast food other than cinnamon rolls, bagel or cold cereal, you better be down stairs ready to eat as soon as the breakfast area opens. A 35 minute wait is ridiculous.
November 26, 2013
Rated 5.0 out of 5.0 by dw6470 Great Place to Stay in El Paso
Always enjoy staying at Holiday Inn Express along I-10 in El Paso. Great service, awesome breakfast, polite efficient service from the staff! Thanks for being such a great place to stay. While in town enjoy the Franklin Mountains, downtown and the Zoo!
November 19, 2013
Rated 4.0 out of 5.0 by S121 Solid Hotel, Forgetful Staff
The hotel is great, and the staff is very friendly. For the most part, I think it was well worth it, though the breakfast is a bit less than stellar. It seemed very… lack luster, but it was included and wasn’t bad, just nothing special. Room was spacious, and very clean. Staff is, as pointed out, very friendly, just make sure you confirm they right down any special requests you have. I ended up losing out on a breakfast because I asked for it to go early in the morning, but the staff did not write it down and I did not have time to wait for them to make it. The same with a late check out, was given the OK, but the housekeeping was never notified of it so they showed up to clean up the room. Still, great hotel, well worth the stay as no one is perfect. Just make sure they write things down and it should be a very relaxing stay.
November 19, 2013
Rated 5.0 out of 5.0 by Jimmyto Great Service and location
Excellent service and location. Friendly staff. Breakfast should improve.
November 14, 2013
Rated 5.0 out of 5.0 by ks1740 Great Sleep, Very Clean!
Room was awesome, great value, very clean, comfortable bed. My only complaint was breakfast, not enough fresh, all tasted like airplane food :(
November 12, 2013
Rated 5.0 out of 5.0 by Grammy13 Great staff and comfortable stay
We spent the night on the way to and returning from Arizona. So exactly a week apart, we stayed at this hotel. The staff was GREAT! She helped us find a place to eat dinner, was very friendly. We experienced no problems during either stay, and were quite comfortable both times. Lovely stay, lovely location. We enjoyed the beauty of El Paso and the comfort of the Holiday Inn Express.
November 5, 2013