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Rated 3.9 out of 5 by 371 reviewers.
Rated 5.0 out of 5.0 by Finding Flagstaff We were visiting our granddaughter at NAU and found the hotel close to campus. A very enjoyable four day stay. October 16, 2014
Rated 5.0 out of 5.0 by great service great place to stay, would definitely stay at this location again. October 16, 2014
Rated 3.0 out of 5.0 by Comfortable beds but cleaning needs to imrove Older hotel that is in process of completing renovations. New rooms look good and beds are comfortable, but cleaning needs to improve. Free breakfast offers a variety but lacking in quality comparison to other Holiday Inns I have stayed at. October 16, 2014
Rated 2.0 out of 5.0 by Too far from airport for price After staying in 10 different Holiday Inn hotels in 10 different cities; this location was too far from the airport and overpriced for the location when compared to the other locations. Moreover, the staff was unfriendly and dismissive. Not that it matters, but every other location mentioned being an IHG member. They did not here. In addition, when we questioned possible dining-the staff only wanted us to eat at a Denny's in s parking lot. October 15, 2014
Rated 5.0 out of 5.0 by Customer Service I nice quite night, but, the bathroom noise where the water tank on f the commode keep flushing, by itself, than refill. It has been corrected without being assigned another room...thank you...quick respond...very thoughtful... Breakfast, the host team were wonderful, smile, greetings and brief "how was your stay, is everything ok..." That is caring and want these customer back. October 15, 2014
Rated 4.0 out of 5.0 by excellent, helfpul staff We stayed in Flag for the Soulstice Trail Run last weekend and I forgot an essential item for running. Hugo at the front desk was helpful in helping me locate potential stores and resources and tried to calm my anxiety. I really appreciate him taking the time to assist me. The only down side: there must have been a mouse in our room as we had an Odwalla bar broken into by tiny teeth. (I have a photo attached.) I am not freaked out by this- these things happen- but I just wanted to make you aware of the resident mouse on the 5th floor. While I am sure he is friendly, as were all of the staff, I would have preferred he stay out of my snacks. October 14, 2014
Rated 5.0 out of 5.0 by Great service. Very attentive staff at front desk. Good breakfast, plenty of food. Nice clean room. Convenient location. Quick access to major freeway. Your survey insists upon identifying me as "upset customer 2". I am not upset at all. Please change my nickname to "bear guy" October 14, 2014
Rated 4.0 out of 5.0 by needs better breakfast and no stray hairs on bedding. I always find someone else's hair in the room at any hotel. This was no different. I wish the pool had been more inviting and the gym had more equipment. The bicycle was very outdated and didn't work as it was supposed to. That was the most disappointing for me and the breakfast could always be more fresh food. October 13, 2014
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