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Rated 3.8 out of 5 by 270 reviewers.
Rated 3.0 out of 5.0 by Ok Generally good. However the present "in-renovation" status of this hotel is nowhere depicted on the booking platform. The entrance gate is not in good shape. The swimming-pool is degraded. July 26, 2014
Rated 5.0 out of 5.0 by Comfortable and clean The construction on the outside made it confusing to get to the lobby. But the inside was clean and comfortable. The staff recommended an excellent restaurant. Overall a very good experience. July 23, 2014
Rated 2.0 out of 5.0 by A tired hotel ...... My wife and I stayed here in Mid-July, and were disappointed to find the hotel in the middle of a renovation. Our room had already been upgraded but not much was done as far as the bathroom was concerned. The room was just 'ok'. The lobby, outside and elevators were not complete and it made for a somewhat depressing stay. Most properties get to a point where they just aren't efficient any longer, and I think this hotel is at that point. It is old and tired, and I'm not sure a renovation is going to do much to help it in the long run. Our impression was this is a high volume hotel used by travelers coming/going to the Grand Canyon, so it gets a lot of use. It is not a particularly cheap hotel so we would not recommend it. The value, when compared to other Holiday Inn properties, was considered poor. We would not stay here again. July 22, 2014
Rated 5.0 out of 5.0 by Superb Quality, Service, and Comfort All Wrapped Up in One Roof My family (daughter and two grandsons) met our eldest daughter halfway which was Flagstaff. We decided to spend the night at your hotel. We were very impressed with everything--comfort, cleanliness, décor, food, newspaper, and business services such as faxing and copying. We will definitely stay again. Thank you for your services. July 21, 2014
Rated 2.0 out of 5.0 by Can you say "Customer Service?" I have always know Holiday Inn Express to be consistent and friendly. This stay was far from friendly. The team at this hotel needs some training in how to smile at least. I stayed at this hotel twice in a month's time frame. Both times I was locked out of the hotel - not able to check in. The first time signs directed us to go in the back door only to find a locked door and a desk clerk that only could say "I don't know why they direct people there - I can't see that door!". 2nd stay - desk clerk not at front and no response to the door bell. We arrived by tow truck after midnight due to a car accident. (I was not planning on staying in Flagstaff again). I could see her in the back office area but had to call the hotel so she would let me in. Front desk clerks in the morning as well as the AGM had no personality and looked at me as if I was bothering them, did not make me feel welcomed at all. I was shook up from the accident, however they offered no sympathy, no hospitality at all. Two names were listed on the wall for breakfast attendants on duty, however we only saw them once when they came to fill food up. No hello's, no cleaning of tables, etc. Floors in that area were filthy. Now for the room. It is apparent that renovations are going on. Nice furniture - however I had to pull out a wad of hair and caps to shampoo bottles from the drain in order for my kids to take a bath! Gross. The inside of the trash cans were dirty when I removed the trash bag. (just because you put in a trash bag doesn't mean you don't have to clean the inside. Bathroom vent and hairdryer vents dirty/dusty. Shower curtain liner was brown in comparison to the actual curtain! Microwave was missing from the room?! Wall thermostat not working so no way for me to know what temp we had the room at. Door was not self closing (security issue) plus lots of doors open in the same hallway. I believe they were ones that were being worked on and just forgot to lock up at the end of the day. Anyhow didn't make this mom traveling with 3 kids safe at all!! July 21, 2014
Rated 3.0 out of 5.0 by Old Old Old This place is out of the past. Run Down and old and way overpriced!!!!! July 21, 2014
Rated 1.0 out of 5.0 Bad Experience I do NOT recommend this hotel! The staff was rude, the pool was never open and construction made it difficult to get in and out of hotel. I purchased two rooms for family at this location and was very disappointed. Typically I am happy at a Holiday Inn Express but from check-in through the whole stay I was disappointed. I understand remodeling but it would have been nice to have been notified that this was underway as I had other hotel options. July 20, 2014
Rated 2.0 out of 5.0 by Internet .33 to .38 mps. Unacceptable At night during peak hours of 8:00 to 10:00 pm the internet speed was extremely slow. I am sure this was due to multiple users but the hotel should have enough bandwidth to supply it's guests with high speed connections if that is what is advertised. Also, this hotel was more expensive than much better properties. I was pressed for time while driving so I didn't have time to shop. Usually a HIE is reasonable. Next time and town they will not be my first call. July 19, 2014
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