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Rated 3.9 out of 5 by 341 reviewers.
Rated 1.0 out of 5.0 by The worst experience every!!! The girl who worked to check in guest could have cared less!! Didn't offer any kind of greeting. No thank you for staying with Holiday Inn. It was an older hotel and it looked like it. Wall paper missing in the bathroom, wallpaper peeling off in the bathroom. Paint on the wallpaper. In the morning when I went to eat breakfast, it looked like someone spilled baby powder or some else on the carpet in the elevator. After breakfast it was still there and two hours later when I went to check out it was still there. This was the worst by far experience I have ever had in a Holiday Inn. And to top it off it's the most I've ever had to pay her staying at Holiday Inn. I am a Platinum Elite member, I will never stay at this property again and I would not recommend anybody ever stay at this property. September 27, 2014
Rated 5.0 out of 5.0 by Best value for the money! Holiday Inn Express has quickly become my first choice for hotels both on business trips and vacation. The rooms are great and the staff have always been top notch. My only complaint is that they allowed smoking near the entrances and I REALLY despise walking through a cloud of smoke just to get in and out of the hotel. Please move the smoking area further from the front door. September 25, 2014
Rated 5.0 out of 5.0 by Great Gal at check in We have stayed at this facility numerous times, and each time had great service. Unfortunately, we were stuck paying a higher price for the room, as there were several events going on in Flagstaff, which raised the rates quite high. I think it would be nice if a person has IHG rewards card, that their rates should not be as high as everyone else's, as it shows that we are already dedicated customers. September 25, 2014
Rated 5.0 out of 5.0 by Nice hotel with a comfortable bed. We enjoyed our stay in Flagstaff. The hotel was clean and bed and pillows were very comfortable. The location of the hotel enabled us to visit the Grand Canyon during our stay. The breakfast area was very busy on the weekend. The daily supply of cookies was also something to look forward to when we arrived back at the hotel every day. September 25, 2014
Rated 3.0 out of 5.0 by Usually love the value of IHG hotels Unfortunetly this hotel did not meet the normal standards of IHG hotels. We generally try and book our hotels with IHG and normally love the hotel and service. This one was lacking. Small rooms. Poor front desk service. Terribly uncomfortable beds and pillows. The internet was horrible. The AC made noises all night and never did cool off the room. At 8 am sharp a housekeeper attempted to enter the room without knocking, and then tried again 45 min later (we were still sleeping both times, or atleast attempting too). Very overpriced. Would not stay or reccomed this one. Sorry. I think this is the only Holiday Inn I have been in that I was totally disappointed. The only good thing... the room was clean. September 25, 2014
Rated 4.0 out of 5.0 by Maintenance Above and Beyond My rating of staff and service is completely on the maintenance staff. At check in we did not have great staff at all. She was rushed and quite frankly very unpleasant. There was not a line and she never welcomed us to the hotel nor exchanged any pleasantries. I think that is the face of your hotel... During our first night we had a leaking air conditioner. The room had a mildew smell when we entered and we quickly realized that it was because the carpet was saturated under the ac unit. When we were going to bed we could hear a steady drip of the unit onto the floor. We called the front desk to ask someone to come up and take a look at it. Maintenance came up and vac'ed out the ac and the floor. The next morning at breakfast a man (I assume in maintenance) was taking out the garbage, asked if we needed anything. My husband mentioned the ac and he said, "we will definitely have that looked at today." We left for the afternoon and when we returned we happened to see him by the elevator. He assured us the unit was looked at, working good and that the carpet had been wet vac'ed. He even left us a bag of treats. He was the most pleasant person we encountered all weekend. To bad he is not checking in your guests. He was refreshingly kind and represented your hotel as if it were his! Kuddos to him, this happens rarely. September 24, 2014
Rated 5.0 out of 5.0 by Great Staff at Front Desk An older hotel, but they seem to do what they can. The front desk staff were great and welcomed me and a valued customer. Location was great. Close to dining. Wish I had stayed an extra night. September 23, 2014
Rated 5.0 out of 5.0 by price of room the room was great but the price was out of line would stay again but not happy about the price September 23, 2014
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