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Rated 3.9 out of 5 by 257 reviewers.
Rated 5.0 out of 5.0 by Great Deal, Close to Magic Mountain! Clean, Relaxing atmosphere. Breakfast in the morning with almost anything you can imagine. Gives a shuttle to and from Magic Mountain, right up to the gate! I highly recommend this hotel July 16, 2014
Rated 3.0 out of 5.0 by Needs Renovations This hotel building was obviously not originally an HIE property, but acquired by the chain at some point. Both the exterior and common areas of the interior badly need renovations and upgrades, to match the quality of decor most visitors associate with a Holiday Inn Express. However, the guest rooms are as you would expect, which is clean, comfortable, and well appointed. Although the staff at this hotel was very friendly, they were not very efficient. I had asked for my group reservation keys to be made in advance of arrival; they were not. I needed to give the staff my Rewards number at 3 different times during my stay, before it appeared on my account! Plus my consolidated bill was not prepared for me the morning of checkout, as I was told it would be. I got lots of assurances, but little action. Until this HIE improves, I recommend finding another hotel among the dozens available in Flagstaff, AZ. July 16, 2014
Rated 4.0 out of 5.0 by Hotel Under Reconstruction--staff working hard to compensate~ Like many Holiday InnExpresses (I've observed), the Flagstaff facility is in the midst of conversion from a former non-Holiday Inn property. The room was fine, although reconstruction noise (like the sound of an aluminum roof being deconstructed three stories below) was a bit of an issue: but not after 5:30PM or before 9AM. The staff was extremely accommodating, however, and our room rate was the lowest I've seen from a Holiday Inn Express, anywhere! My bet is this will be a remarkable facility in coming months. In the meantime, expect the usual room cleanliness and the great staff suport! The location adjoins a major thoroughfare and (some distance further) a BNSF rail line. Neither were audible from the room, however. July 13, 2014
Rated 5.0 out of 5.0 by Great service and very pleasant people The front desk person at check in was fabulous with her knowledgeable of the area and her desire to help. July 11, 2014
Rated 3.0 out of 5.0 by Nice Rooms - not able to fix charges The hotel is under renovations and the rooms were nice and clean but the front desk staff were not willing to fix the charges to my card and split the two rooms to two different cards. July 10, 2014
Rated 5.0 out of 5.0 by very clean and very quiet very efficient check in and out. very clean facility. very quiet rooms. great selection of breakfast items. July 8, 2014
Rated 3.0 out of 5.0 by No coffee! This hotel worked out OK; not a great value for the price however. And it DRIVES me crazy when the coffee supply is not replenished. I teach online and get up early to do that; both mornings I found that the coffee supply had not been replaced, the pot not cleaned, and the used grounds still sitting in the pot. July 5, 2014
Rated 3.0 out of 5.0 by renovation going on Was a little put out by the price, considering it was in the process of renovation, but the room was nice, bed comfortable, and friendly staff. July 4, 2014
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