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Rated 3.8 out of 5 by 272 reviewers.
Rated 5.0 out of 5.0 by Great accommodations The room were recently upgraded, very nice. The breakfast was fantastic. Awesome pancake machine. July 27, 2014
Rated 2.0 out of 5.0 by Second Chance & still not good Second stay in a month. Last time major renovation was underway. Was given a " renovated" room yet was not great. We had spent the night before in Prescott & that staff and service was ANAZING. Wish that hotel would teach this one how to treat guests. Breakfast has limited choices. Only one floor had a vending machine that worked and you had to check every floor to find out which one. Workout room smelled and only on bottle of water in basket at 9 am. One treadmill kept sticking and could not be used. July 27, 2014
Rated 3.0 out of 5.0 by Ok Generally good. However the present "in-renovation" status of this hotel is nowhere depicted on the booking platform. The entrance gate is not in good shape. The swimming-pool is degraded. July 26, 2014
Rated 5.0 out of 5.0 by Comfortable and clean The construction on the outside made it confusing to get to the lobby. But the inside was clean and comfortable. The staff recommended an excellent restaurant. Overall a very good experience. July 23, 2014
Rated 2.0 out of 5.0 by A tired hotel ...... My wife and I stayed here in Mid-July, and were disappointed to find the hotel in the middle of a renovation. Our room had already been upgraded but not much was done as far as the bathroom was concerned. The room was just 'ok'. The lobby, outside and elevators were not complete and it made for a somewhat depressing stay. Most properties get to a point where they just aren't efficient any longer, and I think this hotel is at that point. It is old and tired, and I'm not sure a renovation is going to do much to help it in the long run. Our impression was this is a high volume hotel used by travelers coming/going to the Grand Canyon, so it gets a lot of use. It is not a particularly cheap hotel so we would not recommend it. The value, when compared to other Holiday Inn properties, was considered poor. We would not stay here again. July 22, 2014
Rated 5.0 out of 5.0 by Superb Quality, Service, and Comfort All Wrapped Up in One Roof My family (daughter and two grandsons) met our eldest daughter halfway which was Flagstaff. We decided to spend the night at your hotel. We were very impressed with everything--comfort, cleanliness, décor, food, newspaper, and business services such as faxing and copying. We will definitely stay again. Thank you for your services. July 21, 2014
Rated 2.0 out of 5.0 by Can you say "Customer Service?" I have always know Holiday Inn Express to be consistent and friendly. This stay was far from friendly. The team at this hotel needs some training in how to smile at least. I stayed at this hotel twice in a month's time frame. Both times I was locked out of the hotel - not able to check in. The first time signs directed us to go in the back door only to find a locked door and a desk clerk that only could say "I don't know why they direct people there - I can't see that door!". 2nd stay - desk clerk not at front and no response to the door bell. We arrived by tow truck after midnight due to a car accident. (I was not planning on staying in Flagstaff again). I could see her in the back office area but had to call the hotel so she would let me in. Front desk clerks in the morning as well as the AGM had no personality and looked at me as if I was bothering them, did not make me feel welcomed at all. I was shook up from the accident, however they offered no sympathy, no hospitality at all. Two names were listed on the wall for breakfast attendants on duty, however we only saw them once when they came to fill food up. No hello's, no cleaning of tables, etc. Floors in that area were filthy. Now for the room. It is apparent that renovations are going on. Nice furniture - however I had to pull out a wad of hair and caps to shampoo bottles from the drain in order for my kids to take a bath! Gross. The inside of the trash cans were dirty when I removed the trash bag. (just because you put in a trash bag doesn't mean you don't have to clean the inside. Bathroom vent and hairdryer vents dirty/dusty. Shower curtain liner was brown in comparison to the actual curtain! Microwave was missing from the room?! Wall thermostat not working so no way for me to know what temp we had the room at. Door was not self closing (security issue) plus lots of doors open in the same hallway. I believe they were ones that were being worked on and just forgot to lock up at the end of the day. Anyhow didn't make this mom traveling with 3 kids safe at all!! July 21, 2014
Rated 3.0 out of 5.0 by Old Old Old This place is out of the past. Run Down and old and way overpriced!!!!! July 21, 2014
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