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Rated 3.8 out of 5 by 289 reviewers.
Rated 4.0 out of 5.0 by Excellent front desk people We thought the service from the front desk and the maintenance staff(shane) were excelllent! Shane was so polite. The fellow on the night desk(around 11 pm) on the 12th was very good as well! They also were very accomodating and moved us to a better room on the entrance side after our first night. The first night was in an extremely small room and noisy traffic. The second night was much better. We had pillow cases that didnt look or smell washed to me and one had yellow spots on it. The night reception person gave us a discount because we also had our smoke alarm beeping that couldnt be figured out and fresh bedding. I thought the bedding didnt look great. I usually find crisp and almost ironed looking sheets at all holiday inn express locations we have stayed at in California. That was off putting to us. The rooms are smaller than usual and the bed size doesnt seem like a true queen to me and the hotel is old and needs more renovations, the computer was terrible but the service is excellent. August 18, 2014
Rated 4.0 out of 5.0 by Clean and comfortable This hotel is clean and pretty comfortable. I would stay there again if the need should arise. The check in process could use improvement. All and all I enjoyed my stay there. August 14, 2014
Rated 5.0 out of 5.0 by Good nights sleep We were happy to stay here. 1st because we were exhausted on the drive 2nd because we knew we could relax and recharge our batteries for the next leg of our journey August 13, 2014
Rated 5.0 out of 5.0 by Another Restful Stay!! We stayed here on the second day of our family vacation....after another long day of driving we were ready to relax. The staff at check in were wonderful and informative of the area. Room was clean, smelled great and very comfy!! We were able to relax, get a bite to eat and sleep well before setting off for the next leg of our journey!! August 12, 2014
Rated 2.0 out of 5.0 by Too Old My family and I recently stayed at this location on our family vacation. The hotel is still under renovation, but I question the value in this. It probably needs to be rebuilt. We arrived on a busy evening and the room AC did not work. It was nearly 80 degrees. They sent maintenance to look at it and I could tell when I opened the door (about 10 p.m.) that we were in trouble. A young kid who had no knowledge and was not very concerned. He tinkered for a moment and gave up, said he would call his boss and get back to us. He never got back to us. While at the front desk asking for a different room we ran into him again and he said there was nothing he could do. The hotel was very full of tourists that night and nothing could be done for us. The front desk staff looked overwhelmed. They were also powerless to make a decision to comp our room, make an adjustment, etc., and referred me to the manager the next day. I will hand it to the front desk guy, however. He called about a half hour later and somehow found us a new room. We moved about 11 pm that night. The AC worked, but the bathroom drain was slow. I would say both room's bathrooms probably needed a little more cleaning. The internet was essentially non-existent. The room was quiet and we did finally get some much needed sleep. The room is smaller than most newer HI rooms, but was otherwise comfortable. The hotel was sold out with mostly foreign customers. The breakfast the next day was hectic and it was difficult to keep it stocked. I think the hotel, knowing they were sold out, probably should have had several more staff members on duty the night before and at breakfast. They were overwhelmed, which unfortunately, left me underwhelmed. Unless there is a newly built IHG hotel in Flagstaff in the future, I would avoid staying in this location and look for something else nearby. I stayed at six different Holiday Inn Express locations on this trip. All except this location were superb. August 12, 2014
Rated 5.0 out of 5.0 by Great stay in Flagstaff We were passing by Flagstaff when travel from Grand Canyon (south rim) to Antelope Canyon in Page, AZ. We stayed 1 night at this newly remodeled Holiday Inn Express in Flagstaff. The front desk staff was very friendly. We checked in to the room on the 3 floor which we were told newly remodeled. The room has contemporary look and feel with new furniture and clean bedding. My 9 year old son loves the TV with kid channel. The wifi were good and easily connected. The breakfast was awesome and has variety of hot food (turkey sausage, links, biscuit) and a PANCAKE MACHINE! (now that's the first !) Breakfast starts serving at 6 am and that helps us get start on the new day journey. Will definitely recommend this hotel to anyone. It was a great value! August 12, 2014
Rated 5.0 out of 5.0 by comfort had a great stay I would recommend this hotel to any of my friend and co worker when traveling August 11, 2014
Rated 5.0 out of 5.0 by Great Breakfast experience Location a little questionable do to industrial trucks leaving at 4:30 in the morning in rear of hotel. Ladies kept up with the food supply needed for a very busy breakfast. Great job! A little bit on the pricey side! August 10, 2014
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