Rated 3.9 out of 5 by 260
Rated 3.0 out of 5.0 by jkhunter Stay at Holiday Inn Express Flagstaff
For the price, I would stay elsewhere. I received a coupon I wasn't able to use. Although the staff, with the exception of check in person were friendly, she ruined the first experience. Room wasn't very comfortable-it was too warm and very noisy. We left too early to take advantage of complimentary breakfast, but they did fix a nice to go breakfast for us, which we appreciated.
July 18, 2014
Rated 4.0 out of 5.0 by Bullhead Special request for an additional chair
Prompt and courteous. We hope that the construction will be completed soon.
July 18, 2014
Rated 2.0 out of 5.0 by softballmom10 comfortable bed
Disappointed by price especially since they were renovating. Internet service was horrible. Breakfast was not tasty and some of the muffins tasted like they were mixed with the same spoon. The trains were very loud. Fridge didn't work. The staff was friendly but the check in staff was kind of slow. It took a long time to get registered.
July 17, 2014
Rated 5.0 out of 5.0 by CB47 Great Deal, Close to Magic Mountain!
Clean, Relaxing atmosphere. Breakfast in the morning with almost anything you can imagine. Gives a shuttle to and from Magic Mountain, right up to the gate! I highly recommend this hotel
July 16, 2014
Rated 3.0 out of 5.0 by sfhotshot Needs Renovations
This hotel building was obviously not originally an HIE property, but acquired by the chain at some point. Both the exterior and common areas of the interior badly need renovations and upgrades, to match the quality of decor most visitors associate with a Holiday Inn Express. However, the guest rooms are as you would expect, which is clean, comfortable, and well appointed. Although the staff at this hotel was very friendly, they were not very efficient. I had asked for my group reservation keys to be made in advance of arrival; they were not. I needed to give the staff my Rewards number at 3 different times during my stay, before it appeared on my account! Plus my consolidated bill was not prepared for me the morning of checkout, as I was told it would be. I got lots of assurances, but little action. Until this HIE improves, I recommend finding another hotel among the dozens available in Flagstaff, AZ.
July 16, 2014
Rated 4.0 out of 5.0 by Chevy50 Hotel Under Reconstruction--staff working hard to compensate~
Like many Holiday InnExpresses (I've observed), the Flagstaff facility is in the midst of conversion from a former non-Holiday Inn property. The room was fine, although reconstruction noise (like the sound of an aluminum roof being deconstructed three stories below) was a bit of an issue: but not after 5:30PM or before 9AM. The staff was extremely accommodating, however, and our room rate was the lowest I've seen from a Holiday Inn Express, anywhere!
My bet is this will be a remarkable facility in coming months. In the meantime, expect the usual room cleanliness and the great staff suport! The location adjoins a major thoroughfare and (some distance further) a BNSF rail line. Neither were audible from the room, however.
July 13, 2014
Rated 5.0 out of 5.0 by edmc757 Great service and very pleasant people
The front desk person at check in was fabulous with her knowledgeable of the area and her desire to help.
July 11, 2014
Rated 3.0 out of 5.0 by rp5723 Nice Rooms - not able to fix charges
The hotel is under renovations and the rooms were nice and clean but the front desk staff were not willing to fix the charges to my card and split the two rooms to two different cards.
July 10, 2014