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Rated 3.8 out of 5 by 264 reviewers.
Rated 1.0 out of 5.0 Bad Experience I do NOT recommend this hotel! The staff was rude, the pool was never open and construction made it difficult to get in and out of hotel. I purchased two rooms for family at this location and was very disappointed. Typically I am happy at a Holiday Inn Express but from check-in through the whole stay I was disappointed. I understand remodeling but it would have been nice to have been notified that this was underway as I had other hotel options. July 20, 2014
Rated 2.0 out of 5.0 by Internet .33 to .38 mps. Unacceptable At night during peak hours of 8:00 to 10:00 pm the internet speed was extremely slow. I am sure this was due to multiple users but the hotel should have enough bandwidth to supply it's guests with high speed connections if that is what is advertised. Also, this hotel was more expensive than much better properties. I was pressed for time while driving so I didn't have time to shop. Usually a HIE is reasonable. Next time and town they will not be my first call. July 19, 2014
Rated 1.0 out of 5.0 by under renovation Hotel should advise guests when making reservations that the hotel is in very poor condition and is under renovation. Quality of stay was very poor as a result of the conditions. Will avoid staying here in the future. July 19, 2014
Rated 3.0 out of 5.0 Great Hotel, But We Got Skipped I have stayed at this hotel multiple times--it is an excellent HI Express, and undergoing renovations to make it even better. Excellent breakfast choices, and courteous staff. Only this time, for whatever reason, no one cleaned our room, and even though it was only 5:20pm when we reported that fact, we were told that no one could clean our room that late in the day. Really? That surprised me. An adjustment to the bill was promised by the desk manager that afternoon, but come morning no adjustment was made at all. So I had to go down and plead my case to a different manager, who knew nothing of my complaint the day before (wouldn't that be a good thing to note on my account?). Fortunately he believed me and took $ off the bill. First time that has ever happened (not cleaning the room) and hopefully the last time, or I may have to look for other lodging on this regular Flagstaff business trip. July 19, 2014
Rated 3.0 out of 5.0 by Stay at Holiday Inn Express Flagstaff For the price, I would stay elsewhere. I received a coupon I wasn't able to use. Although the staff, with the exception of check in person were friendly, she ruined the first experience. Room wasn't very comfortable-it was too warm and very noisy. We left too early to take advantage of complimentary breakfast, but they did fix a nice to go breakfast for us, which we appreciated. July 18, 2014
Rated 4.0 out of 5.0 by Special request for an additional chair Prompt and courteous. We hope that the construction will be completed soon. July 18, 2014
Rated 2.0 out of 5.0 by comfortable bed Disappointed by price especially since they were renovating. Internet service was horrible. Breakfast was not tasty and some of the muffins tasted like they were mixed with the same spoon. The trains were very loud. Fridge didn't work. The staff was friendly but the check in staff was kind of slow. It took a long time to get registered. July 17, 2014
Rated 5.0 out of 5.0 by Great Deal, Close to Magic Mountain! Clean, Relaxing atmosphere. Breakfast in the morning with almost anything you can imagine. Gives a shuttle to and from Magic Mountain, right up to the gate! I highly recommend this hotel July 16, 2014
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