Rated 4.4 out of 5 by 155
Rated 5.0 out of 5.0 by TimF1000 Great Service
Stay at this location very frequently. Always friendly and courteous Staff, very attentive to any needs. Also very often receive room upgrades when available, without even asking. Highly recommend this Hotel and location.
August 19, 2014
Rated 5.0 out of 5.0 by Jack515 Great reception area and grounds.
Our stay was more than perfect. It started with an easy to book online site that was a breeze to navigate, then an even easier check in made even better with the friendly and courteous staff. The rooms were clean and fresh. The bathroom was very clean and the in room refrigerator was great for keeping some drinks and yogurt cold. We loved the indoor swimming pool because it was raining the day we got in and the kids still had a blast. The breakfast was hot and fresh with a pretty good selection. Everyone found something they liked and I was surprised to see pancakes were available WOW. This was my second time in two years that I have stayed at this location and I can honestly say they are getting better every year.
August 17, 2014
Rated 4.0 out of 5.0 by bradman Pleasent staff and food service employee
The staff was eager to help and accommodate. The food service manager was friendly and helpful offering suggestions and assistance.
August 15, 2014
Rated 1.0 out of 5.0 by MAR62 DON'T STAY HERE
MY HUSBAND AND I MADE RESERVATIONS FOR A HANDICAP ROOM AT THIS HOTEL WEEKS IN ADVANCE. AT THE TIME OF ARRIVAL, WITH OUR OBVIOUS DISABILITIES, WE ASKED FOR A LUGGAGE CART. THE PERSON AT THE FRONT DESK AND ANOTHER ATTENDANT PRESENT, TOLD US THERE ARE 4 LUGGAGE CARTS BUT THEY DID NOT KNOW WHERE THEY WHERE. THEY MADE NO ATTEMPT TO FIND US ONE EITHER. MY HUSBAND AND I HAD TO MAKE SEVERAL TRIPS TO OUR VEHICLE TO BRING IN OUR BELONGINGS.
THE NEXT MORNING IN THE BREAKFAST AREA, THERE WAS NO PLACE TO SIT. I ASKED (ANDREA) AT THE FRONT
DESK AS TO WHY THERE WERE NOT ENOUGH TABLES AND CHAIRS. SHE ANSWERED THERE IS NO ROOM TO PUT MORE. I POINTED OUT, PLENTY OF EMPTY SPACE IN WHICH MORE TABLES AND CHAIRS COULD FIT. I ASKED TO SPEAK
WITH A MANAGER, AS MY HUSBAND AND I HAD TO SIT IN THE LOBBY UNTIL A TABLE WAS AVAILABLE. ANDREA ANSWERED "I AM THE ONLY PERSON HERE" THERE IS NO MANAGER TO SPEAK WITH. AT THIS TIME, I ALSO MENTIONED WE HAD ISSUES IN OUR ROOM. OUR TOILET WOULD NOT FLUSH UNLESS IT WAS HELD DOWN FOR A FEW MINUTES. THE REFRIGERATOR WAS NOT PLUGGED IN AND WE HAD TO MOVE FURNITURE TO FIND THE PLUG AND OUTLET TO DO SO. NOT AN EASY FEAT FOR PEOPLE WITH DISABILITIES !
AS I DISCUSSED THESE ISSUES WITH ANDREA AT THE FRONT DESK, SHE HAD A SMUG ATTITUDE AND WAS OBVIOUSLY NOT INTERESTED. SHE MADE NO ATTEMPT TO ASK OUR ROOM NUMBER TO CONFIRM OR REPAIR.
MY HUSBAND AND I TRAVEL A GOOD DEAL AND ALWAYS STAY IN HOLIDAY INN EXPRESS HOTELS. WE HAVE BEEN PRIORITY CLUB MEMBERS FOR YEARS. WE WILL NEVER STAY AT THIS HOLIDAY AGAIN !!
August 14, 2014
Rated 1.0 out of 5.0 by JUMPILOT INDIFFERENT SERVICE & LEAKING TOILET
CHECK-IN WAS COLD & UNFRIENDLY, PRICE TOO HIGH AS WE HAD JUST LEFT ONE IN PINEHURST, NC WHERE THE PRICE WAS $30 LESS - NO REAL EXPLANATION. ROOM SEEMED OK UNTIL MIDDLE OF NIGHT AND REALIZED THE TOILET WAS LEAKING ALL OVER. PUT TOWELS AROUND AND INFORMED THE DESK. WE HAD TO CHECK OUT WITHOUT BEING ABLE TO BATHE - NO DISCOUNT WAS OFFERED. STILL FEEL WE SHOULD BE CREDITED BACK FOR THE FULL AMOUNT AS IT WAS PRETTY YUCKY HAVING TO TRAVEL WITHOUT BEING ABLE TO TAKE A SHOWER! WOULD NEVER STAY THERE AGAIN!
August 12, 2014
Rated 5.0 out of 5.0 by bogusj great service
my stay was very pleasant the breakfast was excellent the pool was clean my room was very comforta
August 11, 2014
Rated 5.0 out of 5.0 by Southern Rose Pleasant stay
Pleasant, professional staff; made to feel most welcome; breakfast staff person went out of her way to meet a request; a wide variety of fresh fruit available for breakfast. Clean lobby and room.
August 9, 2014
Rated 5.0 out of 5.0 by MSDi Ms
Nice rooms, friendly and helpful staff, just a little pricey because it is only hotel in area.
August 6, 2014