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Rated 4.2 out of 5 by 214 reviewers.
Rated 4.0 out of 5.0 by Great Staff One of things that made this trip enjoyable is the friendly staff. The shuttle service was great and the hotel is in a good location as far is if your wanting to go into the city for entertainment and shopping without having to deal with hustle and bustle. March 25, 2015
Rated 5.0 out of 5.0 by Great service, restful sleep We got in late and were well taken care of by the staff. The room was comfortable and the room temperature was easily adjustable. We just had a great night's sleep after a long plane ride. March 24, 2015
Rated 3.0 out of 5.0 by Excellent customer service, Great location! This was a disappointing experience compared to other times when I've stayed here. They're doing some remodeling, and their parking lot is a NIGHTMARE, but overall it's worth it just for the superb service of the staff. The shuttle is really convenient, and they're super accomodating as far as taking you to nearby restaurants, etc. My room was especially dirty, so that affected everything: my ability to relax, sleep quality, etc. I didn't call the front desk about it; if I had, I'm SURE they would've moved me (assuming they had rooms available), but it was late and I didn't want the hassle. The room did have a frig and microwave, so that was nice. the bed was large and would've been comfy, but the bathroom being dirty made me wonder if the housekeeping staff would cut corners by not changing the sheets, etc. :-( It's hard to find the place (address doesn't show up on GPS) but once you're there, they take care of everything. Deanna at the front desk is exceptional! March 20, 2015
Rated 5.0 out of 5.0 by Great Hotel and Service! This hotel was booked at the last minute by our travel agent. Our flight to New York the next day was cancelled due to ice and snow in Nashville. So we left the day before and so we stayed at this Holiday Inn Express. It was a pleasant surprise. The rate was good (for New York City), it was convenient to the airport with a free shuttle service. The desk staff were great. They were efficient, friendly and helpful. I would stay here again. They serve a decent hot breakfast as well. All things considered, a good hotel for the money. March 16, 2015
Rated 5.0 out of 5.0 by A good option near the airport When checking in that evening, the desk person was very friendly and helpful. The room was clean and warm. I often find the hotel rooms freezing when checking in. The morning staff was also friendly but there seem to have been some conflicts between a manager and other employees that was obvious to the patrons in the lobby. This should have been handled out of public view. March 11, 2015
Rated 1.0 out of 5.0 by bad experience horrible room and horrible breakfast.water pipe burst no water.food in breakfast area was inedible.staff was nice February 27, 2015
Rated 5.0 out of 5.0 by very good service Staff is attentive and makes one feel at home - hotel currently under expansion construction, but doesn't impact rest or sleep. February 23, 2015
Rated 5.0 out of 5.0 by Expectations were met Convenient hotel for us. One night stay that was uneventful. Staff was very welcoming and helpful. Room was clean and comfortable. Could use some new paint and caulk in bathroom area but otherwise fine. February 23, 2015
  • 2015-03-27T11:34:35.983-05:00
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