Rated 4.1 out of 5 by 343
Rated 1.0 out of 5.0 by Lorraine1111 Not impressed.
We booked a family room which was adequate but not a lot of ro which doesn't help with 2 small children.
The bed was very uncomfortable and both my husband and I had a very poor nights sleep. Light from the hallway filled the room all night. So was very light in room. There was also an electrical drone sound all night.
The hair dryer wasn't working which was very annoying to discover after taking a shower. When telling reception there was no apology or even thanks for telling them, just a "we hadn't been told". No one on reception asked for feedback and just took our money. No manners at all. Not impressed.
Breakfast was good and was the only aspect we were happy with.
August 24, 2014
Rated 3.0 out of 5.0 by Steve7545 Comfortable bed
Car parking a problem considering this hotel is centred around the Eurotunnel?
Poor selection of food provided for the hot breakfast?
Bar/lounge/restaurant congested into limited space.
Sky News channel would be a advantage.
The room was comfortable and the hotel was clean and well presented.
August 23, 2014
Rated 4.0 out of 5.0 Wedding Sleepover
We were only at the hotel because of a wedding and it did not really matter what the hotel was all about. Price was the only concern. Having said that the rooms need to be a little larger as with the sofa bed down there was very little floor space available. You had to move sideways everywhere ! Also a mirror on the dressing table is better than sitting on the floor doing make up at the stand up mirror. The hotel is good for what it appeared to be made for and that is an overnight stay - certainly not for leisure and relaxing !
August 22, 2014
Rated 5.0 out of 5.0 by Christina77 Perfect for the Tunnel
We have stayed here numerous times here while travelling between the UK and France.
The service is excellent, haven't eaten an evening meal but breakfasts are very good.
August 20, 2014
Rated 1.0 out of 5.0 by Muzza0753 One night stay very uncomfortable
Staff polite and pleasant and hotel clean.Bedroom 221 nightmare far too hot and even though we were able to get control of air conditioning unit after phoning staff and dropping temperature down from 25-19 degrees unit only recirculating air and not cooling it down making it far to hot to sleep
August 19, 2014
Rated 5.0 out of 5.0 by Travelwellstranger Brilliant stopover for the tunnel
I love this place.After a long drive its exactly whats needed.Easy to find,friendly staff,calm and comfortable.I'm always well rested after a stay here.If you're using the tunnel there's no where more convenient .
August 19, 2014
Rated 4.0 out of 5.0 by Lindanna49 A good nights' sleep
Arrived on Tuesday evening, the lady and gentleman on Reception were wonderful, helpful, friendly, and - while we were having a drink in the bar area - they, along with the manager, bent over backwards to cater for some pretty awkward customers. Sadly the receptionist on duty the following morning must have been on a different training course. She was surly and unhelpful. The breakfast was pretty dire too - the scrambled egg was cold and dried out - inedible! If we hadn't been in a hurry I would have complained but we had a train to catch!
August 18, 2014
Rated 4.0 out of 5.0 by IanC67 First stay in a Holiday Inn Express
Excellent experience and one that we will likely repeat.
August 17, 2014