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Rated 4.1 out of 5 by 382 reviewers.
Rated 5.0 out of 5.0 by Great assistance from staff The hotel is what you would expect of HIE. The evening meal was a bit disappointing but this was more than made up for the outstanding help given by the staff after my car had broken down and I had to make arrangements for a hire car. A big thank you to the staff for their help and cheerfulness. October 14, 2014
Rated 4.0 out of 5.0 by Convenient channel tunnel crossing stopover Good location for an overnight stop to/from the channel tunnel, but nothing otherwise in the region. As such it serves a purpose. The rooms are basic, but generally clean while the staff are friendly and attentive. I would use this hotel again. October 12, 2014
Rated 5.0 out of 5.0 by Great staff; comfortable room The staff were extremely helpful and pre-emptive of possible needs for connecting to Tunnel crossing. The hotel was very clean and bright, and there was a great ambience. The room was extremely comfortable too. October 10, 2014
Rated 1.0 out of 5.0 by Very poor customer service I stay in quite a few IHG hotels, and often in Holiday Inn Express hotels - this was the worst I have stayed in. The customer service was appalling - we waited over 10 mins to check in whilst the receptionist chatted on the phone (an off duty member of staff actually checked us in as he could see how long we waited), and then when we went to get a drink the same guy took an age to serve us (and other people) in the bar, couldn't remember an order for 3 drinks - really disappointing. The common area reminded me of a school common room. The wifi connection was terrible - very poor signal, and so slow as to be pointless. October 9, 2014
Rated 4.0 out of 5.0 by time out friendly, clean, comfortable and good value............ October 9, 2014
Rated 1.0 out of 5.0 by Cheerless Not a good start to the holiday Did not enjoy our stay. Cannot understand why cold air is contanstly blown in the public areas. It was not high Summer so why the cold air all the time. .The redeeming factor was the close proximity to the channel tunnel. This Holiday Inn Express Folkestone is unfortunately not unique with this type of management. We had just spent five days at the Holiday Inn Express in Leeds and it was run in exactly the same way. If we had not pre booked and pre paid all the accommodation we would have checked out the first day in Leeds and cancelled the stay in Folkestone. October 8, 2014
Rated 5.0 out of 5.0 by Excellent overall experience Lovely friendly atmosphere? Great location. Excellent facilities. I would highly recommend. October 7, 2014
Rated 5.0 out of 5.0 by Very convenient location for the Channel Tunnel which we have used previously and on that basis knew we would have a comfortable stay before continuin I would recommend this hotel whether for the purpose we used it or for a longer stay to explaore the area. It provides a quiet atmosphere and is easily located. October 7, 2014
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