Rated 4.0 out of 5 by 250
Rated 5.0 out of 5.0 by medievalbaron Almost a home from home
The attentiveness of reception staff especially the Duty Manager at the time of our arrival around 4:30 on the evening of the 11th September was such as to immediately make us feel at home - it was as though we were being received by our own relatives !
This attentiveness continued for the duration of our stay.
September 16, 2014
Rated 4.0 out of 5.0 by Likes sleep Breakfast selection was poor
No bacon etc, no fresh fruit salad.
But this now seems to be the norm for many HIX
September 15, 2014
Rated 1.0 out of 5.0 by Zak303 very poor breakfast and staff & cleansiness
I was extremely disappointed with my stay at Gloucester - South M5, Hotel Jct.12 on the 9th Sep 2014.
Firstly, I had asked for and was promised a double bed, but instead I got room with 2 single beds.
Second the breakfast in the morning was extremely disappointing. When I came down for breakfast (approx 8:30), all the tables still had not been cleared from previous guests. There was no where to sit on a clean table (although there were many tables empty, they were not cleared).
The lady serving did not seem to care or even acknowledge the guests as they came to breakfast, with people not knowing where to sit.
Then the food was terrible (I looked at the scrambled egg and it made me sick...it was just a lot of slush, not cooked properly).
I wasn't the only person, there were many others that were nodding their heads. I stayed in Room 303.
September 12, 2014