Rated 4.2 out of 5 by 76
Rated 5.0 out of 5.0 by MBURNER Comfortable room, excellant service.
Hotel was good,. The surrounding property, street and entrance to the hotel was not desirable.
September 15, 2014
Rated 5.0 out of 5.0 by Cardiff Guest Staff
Trevor and Micah at the front desk were extremely helpful with our group. The lady who oversaw the great room at breakfast did a superb job of keeping the room clean and the food replenished. The staff accommodated all our requests immediately.
September 11, 2014
Rated 3.0 out of 5.0 by Limy Lover Over priced for average hotel.
This was a basic HIE but priced higher than others just 10 miles away. It may be the town is overpriced but which ever it is; won't stay in this town because of the prices of hotels.
September 10, 2014
Rated 4.0 out of 5.0 by LindaJoe comfortable beds, clean room. good breakfast, Exterior
HIE probably can't do a thing about the mess out front, but there is another hotel that has very large trucks parked everywhere
September 10, 2014
Rated 1.0 out of 5.0 by CMB37 Carpet was filthy.
Please understand the following in the context that we preferentially have used HIE over many years. We made our reservation at HIE Guthrie OK using phone number provided in IHG web site in mid-afternoon Clerk on phone almost impossible to understand because she talked extremely fast and had to repeat many of her statements. She took credit card and reservation information, then switched phone to a salesman who was selling timeshares etc. -- after repeatedly telling him we had absolutely no interest in what he was selling finally had to just hang up. When we arrived at HIE Guthrie the man at desk had no reservation for us. Did get room, carpet was vacuumed but had old, nasty stains -- filthy and strong bad odor -- we were exhausted so took room. Mistake. Should have slept in car.
The room we got had a shower head that was hanging on a device 3' or so above the bottom of the tub with NO provision to hang it at a height appropriate for a standing person. A damp washcloth was hanging on the top of the shower curtain from some previous customer. The pillows were so large that even the soft ones were far too large for use -- my wife had to sleep without a pillow. The bathroom sink counter was so small to be almost unusable what with the cards etc. provided.
Area behind retaining wall near parking area full of trash such as beer and soda cans -- clearly had been there a long time.
Summary: Reservation NOT made, Carpet was FILTHY, shower very hard to use, pillows not useful.
September 9, 2014
Rated 5.0 out of 5.0 by Wash123 Resort Stay for One Night
I was traveling from Dallas to Winfield KS late in the evening and didn't want to miss opening game for NFL football. The Seahawks vs. Green Bay so I decided to get a room near KS and Guthrie was the next City I noticed with a HIE. The service was impeccable and I actually thought this was a different hotel because the look was extremely nice. The bedroom was perfect with nice comfy furniture to boot. Needless to say I enjoyed the game and had a hearty breakfast before leaving out the next morning. The breakfast attendant was great and constantly did rounds to ensure everyone had food to eat (the hotel had quite a few folks in it for a Thursday night). I thanked the attendant before leaving and headed north to KS.
Thanks for a great night...
September 8, 2014
Rated 5.0 out of 5.0 by Wayborg Very Pleasant Stay Overall
Our stay here was very comfortable and pleasant. The room was clean and comfortable and most importantly, the bed was very comfortable (as were the pillows, which isn't always the case). The A/C unit worked fine, though the room didn't seem quite as cool as the temperature setting indicated it would be. My only complaint was with the bathroom. The bathroom did not have an exhaust vent fan which created mirror fogging issues. Also, the tub surface felt extremely slick when standing in the shower. The shower head was very pleasant, but the slippery tub surface was quite disconcerting. Overall though, we were very pleased with our stay at this Holiday Inn Express.
August 27, 2014
Rated 1.0 out of 5.0 by sweet rolls Unbelievable Experience!
The bathroom was stained with fluids and the sleeping area was just as bad and even worse. I understand that some things can happen but when I brought it to the managers' (Melissa) attention she agreed that it was not acceptable and had the areas cleaned. She agreed to move us and take care of the night but at checkout she received a bit of amnesia! She stated that there wasn't any stains but she would discount my stay! Really! Of course I do not agree to this and of course I took pictures! The young lady working in the breakfast was the only sunshine in this hotel. She worked very hard to please every customer who entered into that room! I'm really not very hard to please at all, but when you spend your money to be treated as a valued customer, I do expect to receive that certain level of respect and every customer should. Not Here! I do not recommend staying at this hotel!
August 21, 2014