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Rated 4.2 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by Ignore the dilapidated buildings in front The hotel is nice. You have to drive between some dumpy shuttered buildings to get to it. The water has an odd odor - maybe a high chlorine smell. December 12, 2014
Rated 2.0 out of 5.0 Good stay...needs improvements Our stay was enjoyable; however, some things at this property could improve. Housekeeping was super. Room was clean and housekeeping staff was cordial and pleasant. Elevator was dirty daily (not sure but I believe that is part of the desk clerk duties). Our hall smelled horrible...like the carpet needed steam cleaned--a musty smell. Recommend four air fresheners per floor and one in lobby. Your chemical supply company can install and supply the chemicals. Desk staff (morning and night) were not attentive to the customers--not just us. All vending machines were out of Dr. Peppers. Inquired the night desk clerk and he said, "Yeah, thats real popular and we usually sell out". Owner--if that is the case, make sure it is available. Talk with the distributor and fix the issue! Upon departure, a note was on the front desk saying, "if you require assistance, please press button". The button was on a phone base to page the phone. NOT professional at all. I pressed the button since I had a question. After 5 minutes of having to wait, I signed the bill and we left. We stay at MANY HIE properties and this one was one of the worst. December 11, 2014
Rated 5.0 out of 5.0 by Location Because of where we were traveling from. For me the location is perfect! The event we were going to attend the next day, distance wise was not that far away . December 1, 2014
Rated 5.0 out of 5.0 by clean room and great staff excellent place to stay in a small town for a business meeting at the Scottish rite November 10, 2014
Rated 3.0 out of 5.0 by Could be better I average 10-15 nights a month in hotels and all with the IHG brand and this was the first time that I have ever been discouraged. We arrived about 10:30pm and the check-in was great, staff friendly, acknowledged that we were IHG Platinum Members. Wasn't offered an upgrade (OK with that if they didn't have one but should have said). Where I was disappointed was the room. It was filthy. The bathroom had used towel in the shower and under the sink, the faucet on the sink still had the white cleaning stuff caked on it like they didn't wipe it off, and the floor had crumbs every where. Well it didn't stop there. The sheets were dirty and I don't mean a little bit. It was like a little kid ate a granola bar in bed and left half the bar in there. We were too tired to deal with it and just slept on top of the covers. The breakfast was very good with lots of options and if we were to ever come back to Guthrie we would stay here again but I will definitely not let that slide again. Not for the price we paid for a room to not have it clean. November 10, 2014
Rated 5.0 out of 5.0 by Nice size room Room was good size and very well taken care of. The staff was friendly and had a good breakfast selection. November 6, 2014
Rated 5.0 out of 5.0 by Friendly Staff The Staff ws very friendly from check in to breakfast.Rooms were clean and comfortable. November 3, 2014
Rated 4.0 out of 5.0 by not bad, but not as good as other HIExpress locations Elevators very slow. Strange odor on the 4th floor where I stayed, most noticeable when getting out of elevator. Only one person working front desk during peak arrival time of guests in late afternoon. October 28, 2014
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