Rated 4.0 out of 5.0 Friendly desk staff, and comfortable.
Everything was good other than I could not find my car GPS. Could you check to see if anyone turned it in? Thank you.
May 21, 2013
Rated 5.0 out of 5.0 by IrishMark You can feel the smiles before you enter
I have stayed at this property many times, it is always the same.
GREAT front desk staff, clean (rooms and common areas), comfortable and easy to get to.
May 20, 2013
Rated 5.0 out of 5.0 by GrnPaTex very nice workout room with great equipment,
we were very pleased with this choice, I am not an excersize nut but enjoy working out when I have time. their tread mills were tthe best I have had the pleasure to use. room was excelent, good location, easy access from freeway. very helpfull staff
May 14, 2013
Rated 5.0 out of 5.0 by yorkie65 My Favorite Hotel of Chicago O'Hare Airport
I use this hotel every year and always the service is great and as a Priority Club Platinum Member and a returning customer always get upgraded to a suite complimentary. The staff are always friendly and helpful, the breakfast is included and starts at 6am so gives me time to eat before flying. The Pool area is good to chill out in after a long drive and the rooms are very big.
Never really had an issue with noise although you can hear railroad at times. I will be back again next year.
May 10, 2013
Rated 5.0 out of 5.0 by MCRising I would stay here again
Very clean, comfortable room with frig and microwave. Clean air too!
May 3, 2013
Rated 5.0 out of 5.0 by Starbuck Excellent Staff! Make sure you get on the right airport shuttle.
I have stayed at many hotels in my business travels and the staff at this HIE rank among the best. One of our party arrived at the airport from Boston (day of lockdown) and the front desk person --don't know her name but I will call her Sally -- alerted the shuttle driver, Javier, to look for her. When she didn't show up, the driver called the front desk, and Sally called us in our room. Javier waited even though other guests on the shuttle were impatient. We were treated like family. Unfortunately, our friend got on the wrong shuttle! We picked her up at the other HIE next to the airport -- also on Mannheim. So, make sure you are on the right shuttle. We also gave another guest a ride who made the same mistake. Location: Suburban. There is a SuperTarget right there and a few restaurants. We ate at the Weber Grill which was very good. Easy access to downtown -- other than the traffic. I also was able to go running in a residential neighborhood across the street. It's a 20-30 minute drive to airport but the shuttle service is really excellent -- provided you get the right one. Dining area was very clean and well-stocked. Really no complaints. Sally, you deserve a raise!
April 26, 2013
Rated 5.0 out of 5.0 by Express Nice hotel in a great location but...
This hotel was a perfect choice for my family. We always stay at Holiday Inn Express when we travel. Our only complaint was the crib we reserved for our 8 month old son. He would not sleep in it and judging by the mattress I could understand why. We brought it up to the front desk when we checked out. We were told that the cribs are chosed by IHG and not by the individual properties and there was nothing they could do for us except apologize. We understood and we were able to manage. We had stayed at another Holiday Inn Express and they had the same crib, too. I still gave the property 5 stars because the crib was something they couldn't control. I did give Room and Comfort only 4 points for the crib.
April 21, 2013
Rated 5.0 out of 5.0 by monkeyshines Nice room, good service
My stay at the Holiday Inn in Chicago was top rate. The service was good, my bed was very comfortable and quiet. I would definitely stay at this Hotel again if my travels take me to the area.
April 19, 2013