Rated 4.4 out of 5 by 203
Rated 4.0 out of 5.0 by Toiletree Junkie Excellent Value and Location
This hotel works as it was designed. Midpriced and coonveniently located to I-290. Front desk staff was friendly and efficient. Housekeeping on the other hand could use a little training in treating guests with a little more kindness. Short and rude. Otherwise this location met my expectations.
July 17, 2014
Rated 5.0 out of 5.0 by Wilsonsma QUALITY ALL THE WAY
When I say this hotel is as close to great as great can be.....I Mean it! We stayed here because we have a loved one as a patient at Loyola Univ. Hosp. and this hotel was close to the hospital. The staff is caring and the rooms are clean, spacious and quiet which is exactly what we needed. The complimentary breakfast each morning was hot and it was DELICIOUS! Many choices to choose from and all quite delicious. The coffee was so good I always took an extra cup with me to the hospital. We had family that was staying at another hotel nearby and once they saw our room and the amenities of our hotel, they immediately CHANGED hotels! It's that good but Holiday Inn, I hope you are listening.....Your Hotel Is Only As Good As The Staff You Employ There so PLEASE make sure this hotel staff receives the kudos and rewards that come with a job well done!
July 17, 2014
Rated 5.0 out of 5.0 by sundance56 great customer service
good experience with staff members Kelly and Tony. Very kind and helpful always.
July 16, 2014
Rated 4.0 out of 5.0 by Staceyt0902 Business Stay
Staff was very freindly and helpfull!! Airport shuttle was very convenient and timely!
July 14, 2014
Rated 5.0 out of 5.0 by marie15751 Good Price, very comfortable bed
it's a great hotel for the money. Great location easy excess to 294. I loved the little shopping area. My only complaint was that there was not enough outlets in the room.
July 10, 2014
Rated 1.0 out of 5.0 by colormeblue704 Comfortable bed and poor service
Housekeeping knocked on our door 2 hours prior to checkout asking what time we were leaving.
July 7, 2014
Rated 2.0 out of 5.0 by Burnzy Family Weekend
Disappointed in the physical dis-repair of a supposed "newly built" facility....this hotel appeared worn and tired already...from the bedsheets to the pool area. Our kids traveled from 3 states to spend a long weekend together as a family, so we were hoping this hotel would be newer and fresher than it actually was. The staff working there were great...no complaints from that aspect.
July 4, 2014
Rated 2.0 out of 5.0 by IA28 Unreliable
I booked my room ahead of time over the phone and had to book a suite with a king bed and a pull out sofa that made into a bed because that is all they had to meet our needs. We were staying for my birthday and upon arrival we got to our room and the sofa bed was still a sofa, so we pulled it out thinking maybe it was made but folded up for appearance it was not but that was ok we were going to have dinner and thought we could just let them know at the front desk and they would have it made when we got back. They informed us they had NOONE to do that on staff, even though there were two of them at the front desk. I was not happy. It was my husband and I and out 2 kids from out of state they then told me they would give me sheets so I could do it myself. I did not pay to stay in a hotel on my birthday to make beds!! ( and I called to make this arrangement ahead of time) They assured me they would let the manager know. I never heard from the manager so I'm sure they never found out. I would NOT recommend staying here
July 2, 2014