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Rated 4.3 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Excellent service and very comfortable bed. This is the second time I have stayed at this Holiday Inn. Both times everything was great. I will be coming here again when I come to the Kansas City area. November 19, 2014
Rated 5.0 out of 5.0 by Wonderful Service The attentiveness and service from the front desk to the service provided at breakfast was excellent. November 19, 2014
Rated 5.0 out of 5.0 by Great Location Hotel location is perfect and within walking distance of restaurants, shopping and the Independence Events Center. Definitely visit Carrabba's--food and drinks are awesome. November 18, 2014
Rated 4.0 out of 5.0 by Mostly good I was only recognized as a Platinum member after I asked if I was still gold or had gone platinum. The condiment tray for coffee was very dirty and sweetener packets were crusted as if they had been wet. The cook/attendant dropped plastic utensils on the floor several times and picked them up and returned them to the bulk box. I counted this happening 4 times while he was refilling the counter containers. Sweet rolls were stale and bacon was all burned. The signature cinnamon buns were cold and hard. However, the biscuits and gravy were very good, a trend I have seen at the chain in the past months. November 16, 2014
Rated 4.0 out of 5.0 by Friendly staff and comfortable room We stayed here after traveling all day with a dog and small child. The bathroom in our first room had an issue but the staff went above and beyond to get us a new room and were very accommodating. I found an old beer bottle behind the curtain in our room and old crayons in the fold-out couch when I unfolded it. The room was not as clean as I would have preferred, but the bed was comfortable and clean. November 11, 2014
Rated 5.0 out of 5.0 by Quieter than I expected When we first arrived I wasn't sure if we would have a quiet stay from the other guests we saw in the hallway. However we were pleasantly surprised that it got very quiet after 11pm. The food was good and there is a very good variety of restaurants across the street and next door. The only thing I wish there was, would be the ability to run the fan during the night. My wife is a light sleeper and she likes to have the fan running at night. There was no manual fan switch. Other than that the only thing missing for my wife was the animal planet on the television. November 10, 2014
Rated 5.0 out of 5.0 by Great Location Not the cheapest rates, but you get what you pay for. Great staff, easy to work with, allowed me to check in a little early and checkout a little late. Very clean, great facilities, and reliable internet. Perfect for business travel. November 10, 2014
Rated 5.0 out of 5.0 by Very nice stay. In town for the funeral of an old friend. The staff was very welcoming. Reservations via internet were easy - as were checking in and checking out. Clean, comfortable room and clean bathroom. Plenty of hot water. Restaurant about 50 feet from the front door has really good food. The kitchette was adequate. Nothing worn or broken - all in good working order. A bit more than I wanted to pay - especially with a total of about 15% in taxes on top of that. But overall, a very positive experience. November 10, 2014
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