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Rated 4.2 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Awesome bed, clean, GREAT for dogs! We recently traveled cross country along with our dogs, from AZ to Boston, staying in several hotels along the way. Our night at this Holiday Inn Express was by far the best, and the price wasn't even significantly more. We landed there at 11:30pm, completely exhausted. The young woman at the front desk was so kind and helpful. She allowed us to put our ice chest packs in her freezer over night, and even brought them to us in the morning. The room was wonderfully clean and, after staying at several hotels where we questioned whether it was safe to sleep in the bed, it was such a relief to stay in one where there was no question about cleanliness. The woman at the front desk put us in a room on the first floor, right by the back door where the dog walking area convenient for taking the dogs out to do their business. We noticed that the room was SO quiet... if there were other dogs there, we couldn't hear them. After not sleeping well for the past few nights, it was such a relief to sleep in... we were not disturbed by the sound of other guests nor cleaning staff. And the bed was extraordinarily comfortable. The only negative I would give this place is that the eggs in the hot breakfast weren't very good. But the dining room was filled with hotel guests that seemed content. July 14, 2014
Rated 1.0 out of 5.0 by terrible wet carpet, room stank, hair in toilet (alot), no Ethernet, poor to no WiFi, rude clerks (liked to curse), noisy. July 13, 2014
Rated 5.0 out of 5.0 by Great staff make you feel welcome Every time I walked in the front door the staff greeted me and made me feel welcome which made the whole stay a great experience. July 10, 2014
Rated 5.0 out of 5.0 by Clean Room and Very Nice Room was clean, well maintained, and the staff were helpful and fast. Would definitely return to this hotel. July 8, 2014
Rated 5.0 out of 5.0 by Another great stay at this hotel This is my go-to location when traveling on business to the Kansas City area. The rooms are large and clean, the breakfast hot and plentiful, and the staff are friendly (thanks especially to Scott). There are several local restaurants within walking distance when the weather is pleasant or who will deliver when you don't feel like going back out in the evening. Thanks for another great stay! July 6, 2014
Rated 3.0 out of 5.0 by Disappointed in stay, overall We usually always have good luck at a HI Express. Not so much with this one. Check-in was fine. Our room was fine except for the three drawers under the TV would not open and shut properly. We could live with that. Also the breakfast was not out at the specified time. It took the breakfast person around 45 minutes to get everything out and accessible. One morning, they ran out of alot of the items. Our bad experience was mainly with the unruly patrons who overtook the breakfast area at night, and the kids running through the halls at all hours. Our small group couldn't even visit with each other because of this other group of "adults". They were loud, obnoxious, using foul language, etc. The police came twice while we were there, and the front desk staff also asked them to quiet down several times. We all finally had to go to bed, we had had too much of them. I realize that the staff is walking a fine line with the guests, but enough is enough. One warning, possibly two, and if they don't obey the rules, they should be evicted from the hotel. That experience really ruined our stay there, enough so that we may never stay at that particular hotel again. July 3, 2014
Rated 2.0 out of 5.0 by not so clean small rooms, bathroom size fairly large. tub did not have slip resistant mat and became a fall risk. Too many people staying at facility, staff not able to keep up with cleaning. Ran out of clean towels. July 2, 2014
Rated 5.0 out of 5.0 by Great Stay - Friendly Staff, Clean Hotel! We had a great experience here - the beds were comfortable, the rooms were very clean, the staff was very helpful and friendly and the pool was great for the kids! The hotel's location is also great, just minutes from numerous restaurants, movie theatre, mall and a nice walking trail. June 30, 2014
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