Rated 4.4 out of 5 by 298
Rated 5.0 out of 5.0 by Bud64 Awesome stay!
No issues here, from the front desk, house keeping
July 3, 2015
Rated 5.0 out of 5.0 by Masselly Nice Hotel
This hotel was very nice, it was clean and the staff were very friendly. We have great conversations with the front desk clerks, the engineers and the ladies that served the breakfast in the mornings. The only "issue" which they could not help was the humidity that was in our room. They even came to check it for us to make sure out air conditioner was working properly and it was, but with the temps outside it just couldn't be helped. Overall, it was a great stay and I would definitely stay again.
July 2, 2015
Rated 5.0 out of 5.0 by heatherlab73 Welcomes Military Vets!
I LOVED this hotel! The rooms were clean, beds VERY comfortable and they give discounts for Military Vets! I stayed for one night with my 2 daughters and they loved the clean salt water pool. The price is good for being close to Kansas City and there are tons of restaurant choices close by and Independence Mall across the highway. I would highly recommend this hotel.
June 28, 2015
Rated 5.0 out of 5.0 by chrysler@300 front desk
The front desk is really nice a friendly and knowable about INDEPENDENCE area!!!
June 26, 2015
Rated 4.0 out of 5.0 by Micasmom Good property, comfortable, but reservation mix up put a damper on it
The property is very nice, clean, and comfortable. The reservation errors made by the staff were an inconvenience that put a damper on the trip. The staff seemed ill prepared to fix the reservation mix up.
June 24, 2015
Rated 2.0 out of 5.0 by happychaps Short on service and value
We were making a cross-country trip, and as an IHS platinum member I went out our way to stay in a HIE in the KC area, eventually settling on this one as relatively convenient to the freeway, albeit at a higher than the average price point for a HIE. We generally strike up a friendly conversation with the front desk staff, and can generally count on them to be helpful and tell us how to get the most out of the locale, and found it curious to hear our receptionist tell us that she "wasn't from this part of Missouri" and really didn't like this part of the state.
After dinner at a local restaurant #several good options within walking distance# we noticed a game we wanted to watch on the restaurant TV. We returned to our room, only to find the channel reception where the game aired was #the only channel# that did not come in well on the TV. The lobby TV brought in the channel just fine, but those in the lobby were watching a different program, so that wasn't an option. When I reported the problem to the #same# receptionist, she said all she could do was come to the room and "fiddle with the knobs on the remote". I indicated that I had done enough "fiddling" to satisfy myself that this would not bear fruit, and asked if she had any other potential solutions, yielding a "no". Only after I inquired whether there was a maintenance person on staff did she offer to call him in #not in the hotel# to take a look at it. I declined this reluctant offer, surmising that it would be post game time before the problem was addressed.
Apparently, the hotel was full on this evening, so if true #I guess I will assume she was telling the truth when I inquired if any other rooms were available or empty and she said there were none# I will accept this as a mitigating circumstance.
There was a sign somewhere in the room that said something to the effect that I should contact them if I would give them anything other than a five star rating.
If you as an establishment aren't proactively monitoring and addressing your service offering, then you don't deserve a five star rating under any circumstances. My recommendation: if you are driving through, and looking for a HIE, keep driving up the road for better value and service.
June 23, 2015
Rated 5.0 out of 5.0 by Jed77 Super Service and Comfort :)
The staff was highly courteous and tended our requests without delay :)
The breakfast was as good as they advertised :)
Their location right off of I-70 was great to reach any point of interest :)
June 23, 2015
Rated 5.0 out of 5.0 by Skipper49 Baseball Trip
Had a great time and we were very happy with the facilities.
June 21, 2015